Its a shame that you have to be a dedicated customer to get the customer service that eveyone deserves.

Make the slogan "Don't forget about the little people" bring on new meaning.

Sorry to hear about your problems. Move over to Phat Servers and you won't have problems anymore. I have a couple boxes with WebAir and with Phat and Phat Servers has without a doubt the best service out of any host I've worked with.

You talk about storage space, I guess your backup etc situation...... Are you transferring thru the wrong method? Normally you have a 2nd network card installed and you transfer via this method which is lan based and doesnt go thru the internet network which you are paying for bandwidth..

man all the posts on this board I never get a good opinion of webair :(

good thing i got my sites hosted elsewhere

bejeesus - this is outrageous. Storage space should only be charged for your home directory. If you can't configure the apache config to turn off log files, then you shouldn't be charged for them.

Time to make a tarball and migrate to an ISP that cares about their customers, nomatter what level of hosting you pay for.

I know which ISP I'd turn to if I were you - they will even migrate your files over for you...

Zorgman...you can disable log files via your control panel...hit me up ill walk you through it =)) It's pretty simple bud...no worries about the overages as well all you have to do is contact us...

Some people just love to hate funny its always the same few...fris a BIG :321GFY you bottom feeding hacker =)

is there a option to clip the logs after so many mbs?

UPDATE

Just had a chat to Mike, the owner.

Everything has been cleared up.

Thanks Mike.

I have not hear one good thing about webair I have had people tell me that they suck when I didnt even ask them about hosting lol

Its still shity that the only way you can clear up problems with some companies is thou GFY tech support

LOL:1orglaugh

never mind

I love GFY :)

done by lots of companies

Its not much better with dedicated boxes. I used to LOVE their tech support but its gone so downhill over the last year. There are a couple decent techs but the front line guys are just a waste of time and really push back when you try to escalate to the senior guys who can actually fix things. :(

only hosties wit ova 100K clients can own da "sucks" extensions :1orglaugh

alls i know is when i move mah servers to webair my bank went up up up mackers, and it's still jumpin. Been there for 2 years now not so much as a hickup :pimp

Peace

i still say move your shit, the people i know that moved have been much happier since they did. and they arent virtuals either, these are people with 3+ servers

Good stuff. :thumbsup

hahah. please.... and even then, that may not be enough to help ya get the service you pay for.

I'd be interested in this as well. Would you mind posting it here. BTW for what it's worth, I had a similar issue with Webair and one simple phone call took care of it. Why do people always run to the boards?

Verbal, when I called they wouldn't answer me. $9.95 a month doesn't pay for that phone service. Also, not everyone knows the owner of the company and even then it's out of his hands.

WebAir rocks.

Well webair have toomuch customers so it wont hurt them if they lose you hehe

Wow... I love circular self sucking...

I dont understand why so many people get a kick out of slamming Webair. In the 5 years I have been with them I have had the occasional issue or dispute but they are the only host I have stuck with for that long because overall they have the best level of service and suppoprt of anyone I have ever been with.

I've been with them for 2 years and this week I had a problem that could have been fixed in minutes, but the tech told me I could noo longer get phone help without upgrading!!! Not to mention the extra bandwith I've been paying for months now over my 9.95 plan. They really should work with you before they start adding charges and suprising you with a big bandwith bills!

Great public relations policy you have there :disgust







Tel me about it... I have seen several threads like this in the last week... :1orglaugh

I have had 7 dedicated boxes with Reflected Networks for a little over 2 years and in my opinion, they are one of the very best.

Top notch service and support.

I can remember one item in particular. 3 hours after a major php security hole was announced, I emailed support and asked them to upgrade php on all my boxes with the fix.

Got a response back two minutes later "We already did that 2 1/2 hours ago"

I couldn't be happier.

http://www.reflected.net

Well. After reading this thread, I went to my account to check out my logs & there's a shitload of files in there. 3 files per day for every single day going back to the day I openened my account, & the log directory is somewhere around 2 million kb.

I tried deleting it, but that don't work, lol..

I am curious now.. do all hosts charge their customers overages for these logs, or is that just a webair special service?

I'm not on webair thank christ I moved away when I did because of so much downtime, but am curious about these logs as I notice they take up a shitload of space

Hi Zorgman. I am glad you were able to work this out with Mike.

I just want to point out that Webair Starter plans do not have phone or live chat support that is true, it's ticketed support only. However this was really a billing issue, and all clients can call our billing department and/or get in touch with their respective account reps regardless of plan they are on. If you have any continuing questions feel free to contact me. Thank you. :)