At what point do you tell a potential customer to go elsewhere? - GoFuckYourself.com

baddog · 03-08-2007, 02:57 PM

1 hour? 5 hours? 10 hours? More?

CDSmith · 03-08-2007, 02:58 PM

Gimme a fer'instance.

GooSearch · 03-08-2007, 02:58 PM

guess it depends on the contract.. if they r a pain in the ass from the get go.. i would know after about 20 minutes.. most the time ;)

BAKO · 03-08-2007, 03:32 PM

I would never say that

XPays · 03-08-2007, 03:34 PM

only at the point where you realize that your product or service will not suit their needs.

RawAlex · 03-08-2007, 03:46 PM

When the potential to make money is lost, or the time required to make the money is worth less than the time it takes to make it.

Especially good strategy if you have a friend or related company you can pass them off to, and they do the same for you when they hit a wall.

SilentKnight · 03-08-2007, 04:13 PM

Largely depends on the circumstances.

Xpays and Alex both sum it up well.

I've yet to tell a customer to go elsewhere due to anger or frustration on my part. But I've directed customers to friends and affiliates where I knew they could find something specific they were looking for that we couldn't provide.

Sometimes a good recommendation (even if you lose the initial sale) can result in customer loyalty if they return.

CDSmith · 03-08-2007, 04:14 PM

Dealing with tire-kickers 101 --

Problem: you have a potential customer who is constantly contacting you and asking you questions over and over but never buying anything. At some point your time must be considered a factor.

Solution -- Set up a quick webpage that answers all of those questions point by point, then whenever other tire-kicker come around wasting time, you shoot him the url to the answer pages and tell him to let you know when he's ready to buy.

The good news is that you can use the tire-kicker's questions to put together a really tight FAQ page, so that when the next idiot comes along (and you know there will be one) you can just refer them to the answer page and be done with it.. maybe answer 1 or 2 followup questions and then it's shit or get off the pot time.

CD's valuable customer service tip #47.

This one's free, for the next one I'll bill you (all of you) at regular price.

Cheers. :D

billybathgate · 03-08-2007, 04:16 PM

never...

BradM · 03-08-2007, 04:16 PM

Quote:

Originally Posted by RawAlex

When the potential to make money is lost, or the time required to make the money is worth less than the time it takes to make it.

Especially good strategy if you have a friend or related company you can pass them off to, and they do the same for you when they hit a wall.

Exactly. If you have spent more time than your hourly time is worth for their revenue potential... drop them. Most customers who are that problematic stay problematic and will leave your service anyway.

Juicy D. Links · 03-08-2007, 04:20 PM

never man , i would nicely just say "adios" and such...

ya never know when he might come crawling back n such

03-08-2007, 02:57 PM	#1
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	At what point do you tell a potential customer to go elsewhere? 1 hour? 5 hours? 10 hours? More?

03-08-2007, 02:58 PM	#2
CDSmith Too lazy to set a custom title Industry Role: Join Date: May 2001 Location: My network is hosted at TECHIEMEDIA.net ...Wait, you meant where am I located at? Oh... okay, I'm in Winnipeg, Canada. Oops. :) Posts: 51,460	Gimme a fer'instance. __________________ *Promote Wildmatch, ImLive, Sexier.com, and more!!* ALWAYS THE HIGHEST PAYOUTS: Big Bux/ImLive SIGNUP ON NOW!!! Put some PUSSYCA$H in your pocket. ICQ me at: 31024634

03-08-2007, 02:58 PM	#3
GooSearch Confirmed User Join Date: Oct 2006 Location: FLA Posts: 2,538	guess it depends on the contract.. if they r a pain in the ass from the get go.. i would know after about 20 minutes.. most the time ;) __________________ GooSearch Real Text Ads Without The Drama Coming Back Bigger and Better Then Ever

03-08-2007, 03:34 PM	#5
XPays Team Player Join Date: May 2004 Location: Inside the most accurately counting and reporting affiliate system in the world at XPays.com Posts: 13,002	only at the point where you realize that your product or service will not suit their needs. __________________ InterNext Expo Domain Auction Live Now thru Feb 5 HuntingMoon GFY Domains Marketplace is LIVE XPays always pays! Top Site: * RealJasmine.com * + HotelHeiress® with The Paris Hilton Sex Video Insert the HotelHeiress® HD FEED into your members areas XPin.com Opening for Pin Partners Soonish Mainstream Offers For Emailers and DomainersNONADULT.COM Like Us!

03-08-2007, 04:14 PM	#8
CDSmith Too lazy to set a custom title Industry Role: Join Date: May 2001 Location: My network is hosted at TECHIEMEDIA.net ...Wait, you meant where am I located at? Oh... okay, I'm in Winnipeg, Canada. Oops. :) Posts: 51,460	Dealing with tire-kickers 101 -- Problem: you have a potential customer who is constantly contacting you and asking you questions over and over but never buying anything. At some point your time must be considered a factor. Solution -- Set up a quick webpage that answers all of those questions point by point, then whenever other tire-kicker come around wasting time, you shoot him the url to the answer pages and tell him to let you know when he's ready to buy. The good news is that you can use the tire-kicker's questions to put together a really tight FAQ page, so that when the next idiot comes along (and you know there will be one) you can just refer them to the answer page and be done with it.. maybe answer 1 or 2 followup questions and then it's shit or get off the pot time. CD's valuable customer service tip #47. This one's free, for the next one I'll bill you (all of you) at regular price. Cheers. :D __________________ *Promote Wildmatch, ImLive, Sexier.com, and more!!* ALWAYS THE HIGHEST PAYOUTS: Big Bux/ImLive SIGNUP ON NOW!!! Put some PUSSYCA$H in your pocket. ICQ me at: 31024634

03-08-2007, 03:32 PM	#4
BAKO Etology.com Industry Role: Join Date: Jul 2005 Location: Hollywood CA Posts: 18,400	I would never say that __________________ Telegram: @bakokaye

03-08-2007, 03:46 PM	#6
RawAlex So Fucking Banned Join Date: Oct 2003 Location: In a house. Posts: 9,465	When the potential to make money is lost, or the time required to make the money is worth less than the time it takes to make it. Especially good strategy if you have a friend or related company you can pass them off to, and they do the same for you when they hit a wall.

03-08-2007, 04:13 PM	#7
SilentKnight Megan Fox's fluffer Industry Role: Join Date: Oct 2005 Location: shooting pool in Elysium Posts: 24,818	Largely depends on the circumstances. Xpays and Alex both sum it up well. I've yet to tell a customer to go elsewhere due to anger or frustration on my part. But I've directed customers to friends and affiliates where I knew they could find something specific they were looking for that we couldn't provide. Sometimes a good recommendation (even if you lose the initial sale) can result in customer loyalty if they return.

03-08-2007, 04:16 PM	#9
billybathgate Confirmed User Join Date: Jan 2007 Location: wild wild west Posts: 483	never... __________________ ""

03-08-2007, 04:20 PM	#11
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	never man , i would nicely just say "adios" and such... ya never know when he might come crawling back n such