There is not a day that goes by that we don't see someone here complaining about ePassporte. Someones account got hacked and their money stolen. Customers calling the phone number for a week and it's always busy. Phone calls not getting returned or emails not getting returned. These are complaints that we see day after day after day. Seems to me that Chris Mallick would see an ongoing problem here and get it addressed but that doesn't seem to be the case. Instead of investing his money in a better security system so your money is safe or investing in more customer service people to answer the phones, return calls & emails - he's going to spend 50 million dollars and go make some movies. 
Now personally I don't have any issues with ePassporte. The few issues that I have had were taken care of promptly and professionally by Michael O. He seems to be one of the few at ePassporte who can get things done. Michael is the best but he is only one man. ePassporte needs 30 clones of Michael and they would be good-to-go
So here's my question......"how can ePassporte do a better job at securing your money and connecting more with you as a customer"?
Lastly - just my opinion here but it seems to me that if ePassporte REALLY believe that they have a secure system, they would stand behind it. My bank stands behind their system...why can't ePassporte? How can the public believe in ePassporte's security system if ePassporte doesn't believe in it enough to stand behind it? I mean they should put their money where their mouth is. If someones account get's hacked and their money get's stolen, ePassporte should replace it and go after the thief themselves...to get their money back. Instead, ePassporte just tells the customer that basically...they are shit out of luck. Is that a way to stand behind your product? Is that the way to make people feel comfortable about doing business with your company?
ePassporte is a customer service driven business yet it's apparent by all the complaints here that they don't think that customer service is that important. If they did...they would be answering their phones, returning emails in a timely manner and most importantly they would stand behind their security system the way that most banks do.
Discuss*
Now personally I don't have any issues with ePassporte. The few issues that I have had were taken care of promptly and professionally by Michael O. He seems to be one of the few at ePassporte who can get things done. Michael is the best but he is only one man. ePassporte needs 30 clones of Michael and they would be good-to-go
So here's my question......"how can ePassporte do a better job at securing your money and connecting more with you as a customer"?
Lastly - just my opinion here but it seems to me that if ePassporte REALLY believe that they have a secure system, they would stand behind it. My bank stands behind their system...why can't ePassporte? How can the public believe in ePassporte's security system if ePassporte doesn't believe in it enough to stand behind it? I mean they should put their money where their mouth is. If someones account get's hacked and their money get's stolen, ePassporte should replace it and go after the thief themselves...to get their money back. Instead, ePassporte just tells the customer that basically...they are shit out of luck. Is that a way to stand behind your product? Is that the way to make people feel comfortable about doing business with your company?
ePassporte is a customer service driven business yet it's apparent by all the complaints here that they don't think that customer service is that important. If they did...they would be answering their phones, returning emails in a timely manner and most importantly they would stand behind their security system the way that most banks do.
Discuss*
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