Got a Virus - Fuck Norton

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  • Flow
    Confirmed User
    • Aug 2002
    • 518
    #1

    Got a Virus - Fuck Norton

    So my wife gets a IM on MS Messenger yesterday from one of her "buddies" that says "LMAO - check out this site - too funny (with link)." Being as it was one of her buddies, she clicks the link - whalla - instant virus.

    We have Norton Internet Security installed and updated so it should have caught it, but of course it did not.

    So my wife calls up Norton Tech support for help. Level 1 support wa $29.95 - whatever, we paid it. They can't do shit for us, so they have to send us to level 2 support. We get to them and they say to help us, it is going to be another $40.

    What kind of fucked up scam is that. First we pay through the nose for a anti-virus software program for 3 computers that is suppose to prevent viruses from infecting our computer, then we get one and they charge us again to help us clean our computers.

    Best part is, they still have no clue how to get rid of it. The virus won't my wife access the symantec.com to get a live update (she can't type their address into her address bar and get to the site). Plus it constantly changes her home page.

    So two things: (1) Norton Sucks and (2) Any help fixing the problem would be great!
    Tags: None
    • nosey
      Talk Hard
      • Feb 2003
      • 14413
      #2
      that sucks

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        Comment

        • Spunky
          I need a beer
          • Jun 2002
          • 133986
          #3
          Damn..I guess an expensive lesson..never open any link in any instant messenger

            Comment

            • DamageX
              Marketing & Strategy
              • Jun 2001
              • 14293
              #4
              Get Nod32, Norton is pure shit. And charge back what you paid for it.
              Whitehat is for chumps

              If you don't do it, somebody else will - true story!

                Comment

                • CaptainHowdy
                  Too lazy to set a custom title
                  • Dec 2004
                  • 94727
                  #5
                  Try Kaspersky...

                    Comment

                    • Natural Cause
                      Confirmed User
                      • Oct 2006
                      • 222
                      #6
                      Kaspersky or Nod32 are the best antivirus. Why you would even install bloatware Norton is beyound me.

                      Might want to tell her friend she has a virus too btw.

                        Comment

                        • Agent 488
                          Registered User
                          • Feb 2006
                          • 22511
                          #7
                          you should always wear a condom.

                            Comment

                            • SmokeyTheBear
                              ►SouthOfHeaven
                              • Jun 2004
                              • 28609
                              #8
                              www.antivirus.com use the free online tool . throw away nortons and chargeback the fee you already paid..
                              hatisblack at yahoo.com

                                Comment

                                • DateDoc
                                  Outside looking in.
                                  • Feb 2005
                                  • 14243
                                  #9
                                  Originally posted by DamageX
                                  Get Nod32, Norton is pure shit. And charge back what you paid for it.
                                  agreed nod32 rocks

                                    Comment

                                    • KrisKross
                                      Confirmed User
                                      • Jan 2006
                                      • 5025
                                      #10
                                      Sounds like spyware, not a virus.

                                        Comment

                                        • aico
                                          Moo Moo Cow
                                          • Mar 2004
                                          • 14748
                                          #11
                                          If they didn't solve your problem, get a refund for the support or charge it back, you shouldn't pay for nothing.

                                            Comment

                                            • J. Falcon
                                              www.AdultCopywriters.com
                                              • May 2006
                                              • 31645
                                              #12
                                              oh man thats fucked.
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                                                Comment

                                                • woj
                                                  <&(©¿©)&>
                                                  • Jul 2002
                                                  • 47882
                                                  #13
                                                  Originally posted by KrisKross
                                                  Sounds like spyware, not a virus.
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                                                    Comment

                                                    • ayne468
                                                      Confirmed User
                                                      • Jan 2007
                                                      • 1738
                                                      #14
                                                      I have always hated Norton...now I know why! good luck though...

                                                        Comment

                                                        • Fap
                                                          Just Du It
                                                          • Feb 2004
                                                          • 12094
                                                          #15
                                                          yeah antispyware

                                                            Comment

                                                            • martinsc
                                                              Too lazy to set a custom title
                                                              • Jun 2005
                                                              • 27047
                                                              #16
                                                              install spybot and let it fix your host file (or change it manually)
                                                              Make Money

                                                                Comment

                                                                • Scroto
                                                                  Confirmed User
                                                                  • Nov 2005
                                                                  • 2804
                                                                  #17
                                                                  dont forget to update spy bot before you use it, if you go that route

                                                                    Comment

                                                                    • jakethedog
                                                                      Confirmed User
                                                                      • Jun 2004
                                                                      • 2497
                                                                      #18
                                                                      http://housecall.trendmicro.com/ use it all the time when ever i don't trust my own virus protection ...
                                                                      No sig .. just me

                                                                        Comment

                                                                        • jakethedog
                                                                          Confirmed User
                                                                          • Jun 2004
                                                                          • 2497
                                                                          #19
                                                                          http://housecall.trendmicro.com/ use it all the time when ever i don't trust my own virus protection ...
                                                                          No sig .. just me

                                                                            Comment

                                                                            • martinsc
                                                                              Too lazy to set a custom title
                                                                              • Jun 2005
                                                                              • 27047
                                                                              #20
                                                                              Originally posted by Scroto
                                                                              dont forget to update spy bot before you use it, if you go that route
                                                                              sorry, i forgot to mention that....
                                                                              Make Money

                                                                                Comment

                                                                                • ridikuloz
                                                                                  Confirmed User
                                                                                  • Jun 2005
                                                                                  • 2080
                                                                                  #21
                                                                                  Fuck Norton, I never trust nerds.

                                                                                  Anyways, google IM viruses, they usually have a removal tool.
                                                                                  Each persons' level of stupidity makes us different.

                                                                                    Comment

                                                                                    • abshard
                                                                                      Confirmed User
                                                                                      • Jan 2002
                                                                                      • 6524
                                                                                      #22
                                                                                      goto the directory

                                                                                      C:\WINDOWS\system32\drivers\etc\

                                                                                      open the file "hosts" in notepad

                                                                                      There should be some stuff commented out..lines that start with a #

                                                                                      The only line below those should be

                                                                                      127.0.0.1 localhost

                                                                                      If there is extra stuff besides that line above remove it.

                                                                                      That is what is most likely blocking you from visiting certian sites

                                                                                        Comment

                                                                                        • Scroto
                                                                                          Confirmed User
                                                                                          • Nov 2005
                                                                                          • 2804
                                                                                          #23
                                                                                          Originally posted by martinsc
                                                                                          sorry, i forgot to mention that....
                                                                                          Never hurts to mention it lol


                                                                                          As some others have said, fuck norton and their over-bloated resource hogging shit

                                                                                            Comment

                                                                                            • MaxDiz
                                                                                              Confirmed User
                                                                                              • Apr 2005
                                                                                              • 298
                                                                                              #24
                                                                                              Try to use Kaspersky Internet Security, great tool for protecting from your PC from viruses, hacker attacks, adware, spam and spyware.
                                                                                              http://www.kaspersky.com/kis6?chapter=185166750
                                                                                              Last edited by MaxDiz; 02-04-2007, 03:17 AM.

                                                                                                Comment

                                                                                                • JFK
                                                                                                  FUBAR the ORIGINATOR
                                                                                                  • Jan 2002
                                                                                                  • 67373
                                                                                                  #25
                                                                                                  so what's better Avast or karpesky?

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                                                                                                    Comment

                                                                                                    • MaDalton
                                                                                                      I am Amazing Content!
                                                                                                      • Feb 2004
                                                                                                      • 39861
                                                                                                      #26
                                                                                                      Originally posted by JFK
                                                                                                      so what's better Avast or karpesky?
                                                                                                      my partner had kaspersky on his pc until some trojan slowed down our whole network. i installed http://www.free-av.com/ and it found 9 viruses - on a kaspersky protected pc - go figure...

                                                                                                      there's a full version of AntiVir that also protects email etc for like $50 a year, i'd recommend that. but even the free version works great, just without outlook plugin
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                                                                                                        Comment

                                                                                                        • MaxDiz
                                                                                                          Confirmed User
                                                                                                          • Apr 2005
                                                                                                          • 298
                                                                                                          #27
                                                                                                          Originally posted by MaDalton
                                                                                                          my partner had kaspersky on his pc until some trojan slowed down our whole network. i installed http://www.free-av.com/ and it found 9 viruses - on a kaspersky protected pc - go figure...

                                                                                                          there's a full version of AntiVir that also protects email etc for like $50 a year, i'd recommend that. but even the free version works great, just without outlook plugin
                                                                                                          Agreed, Kaspersky sometimes cant find spyware or viruses installed on your PC but others can, for example Avast, but sometimes Avast cant find, but Kaspersky can...So i think it depends of database of each product.

                                                                                                          2Topic starter, just try any of recommended products and choose which one is the best for you.

                                                                                                            Comment

                                                                                                            • Drake
                                                                                                              Hello world!
                                                                                                              • Mar 2003
                                                                                                              • 12508
                                                                                                              #28
                                                                                                              Never had any problems with Norton. Their 2007 version also protects against spyware etc, not just viruses any more. Not only do I run updates and scans using Norton but I regularily use spybot and lavasoft to get rid of spyware. I can never tell what is causing the problem (virus versus spyware) so I use all tools to tackle it.

                                                                                                                Comment

                                                                                                                • Babaganoosh
                                                                                                                  ♥♥♥ Likes Hugs ♥♥♥
                                                                                                                  • Nov 2001
                                                                                                                  • 15841
                                                                                                                  #29
                                                                                                                  People really still use Norton??? That's hysterical.
                                                                                                                  I like pie.

                                                                                                                    Comment

                                                                                                                    • DamageX
                                                                                                                      Marketing & Strategy
                                                                                                                      • Jun 2001
                                                                                                                      • 14293
                                                                                                                      #30
                                                                                                                      Originally posted by Babaganoosh
                                                                                                                      People really still use Norton??? That's hysterical.
                                                                                                                      Not really, it's called smart marketing and maybe we should learn a thing or two from Symantec.
                                                                                                                      Whitehat is for chumps

                                                                                                                      If you don't do it, somebody else will - true story!

                                                                                                                        Comment

                                                                                                                        • quibble.cute
                                                                                                                          Registered User
                                                                                                                          • Feb 2007
                                                                                                                          • 90
                                                                                                                          #31
                                                                                                                          Originally posted by aico
                                                                                                                          If they didn't solve your problem, get a refund for the support or charge it back, you shouldn't pay for nothing.
                                                                                                                          I agree completely, and as for Kaspersky - you should as often as you can get the newest versions of it.
                                                                                                                          http://partner.goldflirt.com/?affid=1372

                                                                                                                            Comment

                                                                                                                            • 4Man
                                                                                                                              Confirmed User
                                                                                                                              • Nov 2006
                                                                                                                              • 3830
                                                                                                                              #32
                                                                                                                              Fuck that........just buy new computer

                                                                                                                                Comment

                                                                                                                                • RawAlex
                                                                                                                                  So Fucking Banned
                                                                                                                                  • Oct 2003
                                                                                                                                  • 9465
                                                                                                                                  #33
                                                                                                                                  Okay, here is part of your problem: You didn't get a virus in the normal sense, you got social engineered. Nothing was automatically installed on your computer, you clicked a link and ran an .exe or installer yourself manually. Many anti-virus programs are not good at dealing with that circumstance.

                                                                                                                                  I don't even think Norton scans IMs.

                                                                                                                                  Did you have windows defender installed? That might have caught at least some of it. Norton will likely get rid of the damage, but you are going to have to run something like spybot S&D or similar to get rid of the annoying hosts issue.

                                                                                                                                  You can also try doing as much as possible offline. DISCONNECT the network from the computer, so that it cannot communicate with the scumware homebase to get stuff while you are trying to remove it.

                                                                                                                                    Comment

                                                                                                                                    • Daymare
                                                                                                                                      Confirmed User
                                                                                                                                      • Feb 2002
                                                                                                                                      • 2674
                                                                                                                                      #34
                                                                                                                                      Format C and sell your computers on ebay, then get a mac

                                                                                                                                        Comment

                                                                                                                                        • Sosa
                                                                                                                                          In Tushy Land
                                                                                                                                          • Oct 2002
                                                                                                                                          • 40149
                                                                                                                                          #35
                                                                                                                                          Norton sucks, McAfee Sucks, go with AVG Free Edition

                                                                                                                                            Comment

                                                                                                                                            • northboy
                                                                                                                                              Confirmed User
                                                                                                                                              • Oct 2005
                                                                                                                                              • 807
                                                                                                                                              #36
                                                                                                                                              yep, nod32, norton is horrible

                                                                                                                                                Comment

                                                                                                                                                • Galina Los
                                                                                                                                                  Confirmed User
                                                                                                                                                  • Sep 2005
                                                                                                                                                  • 393
                                                                                                                                                  #37
                                                                                                                                                  Originally posted by budsbabes
                                                                                                                                                  you should always wear a condom.
                                                                                                                                                  lol... nut less pleasere with this thing....
                                                                                                                                                  AMM Cash - BDSM & Spanking

                                                                                                                                                    Comment

                                                                                                                                                    • NaughtyRob
                                                                                                                                                      Two fresh affiliate progs
                                                                                                                                                      • Nov 2004
                                                                                                                                                      • 29602
                                                                                                                                                      #38
                                                                                                                                                      Get a Mac.
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                                                                                                                                                        Comment

                                                                                                                                                        • Oracle Porn
                                                                                                                                                          Affiliate
                                                                                                                                                          • Oct 2002
                                                                                                                                                          • 24433
                                                                                                                                                          #39
                                                                                                                                                          I have bitdefender...it's the best imho...along with spybot s&e & Ad-aware SE


                                                                                                                                                            Comment

                                                                                                                                                            • SmokeyTheBear
                                                                                                                                                              ►SouthOfHeaven
                                                                                                                                                              • Jun 2004
                                                                                                                                                              • 28609
                                                                                                                                                              #40
                                                                                                                                                              Originally posted by Daymare
                                                                                                                                                              Format C and sell your computers on ebay, then get a mac

                                                                                                                                                              then donate the mac to some nerd club and buy a real pc
                                                                                                                                                              hatisblack at yahoo.com

                                                                                                                                                                Comment

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