Can anyone get ahold of epassporte by phone?

[selena]

I opened an account there for the sole purpose of purchasing a partner account and paying a designer. I funded the account, and attempted to send one payment, only to find out that I had to have the account for 3 days. I logged out, then logged back in to make sure I had the pass right.

That is when I found out that the account was suspended for "unusual activity".

I scanned the docs that they needed, and sent them to MichaelO. I tried all day yesterday to follow up and see what the status of my account is, and I get nothing but a busy signal.

Is anyone else able to get through to them over the phone?

[jscott]

i sent them an email, descriptive email asking about a problem and i got this absolutely SHITTY reply:

Dear Cardholder,

For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further
assistance.

Regards,


- Hide quoted text -
ePassporte Cardholder Services
[email protected]
Fax: 1-310-564-1751
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001
> Hi Epassporte, just a quick question I've been itching to ask, can you
> explain to me why it is that Epass takes so so long to get the withdrawels
> into my bank account? Everytime it takes at least 10-12 days it seems
>
> I did withdraws on Jan 22 & Jan 24 and still I dont see them in my bank
> acct, this seems to be the norm, is something wrong? That is a very long
> time imho
>
> ............oh and also, I paid for the Epassporte "upgrade" account, and
> I
> can still only withdraw $300 to my bank account, is there a way I can
> raise
> that?

[rowan]

lol, I got that form reply about 3 times when I asked them to send me an application to increase limits... I'd like to know how they're going to deliver a PDF via phone

[CuriousToyBoy]

We are having no luck with ANY method of contact.

And ALL we want them to do is stop bouncing our wires !!! We are sending THEM money !!!

Go figure !!!

:-(

[baddog]

I was able to finally get ahold of them at about 3 AM.

If you get the recording, hold on, it may take a half hour, but they do eventually respond.

I guess they are getting slammed because of new biz with gambling sites.

[DamageX]

I guess they are getting slammed because of new biz with gambling sites.

That sounds like VERY bad news. On several levels.

[CuriousToyBoy]

I was able to finally get ahold of them at about 3 AM.

If you get the recording, hold on, it may take a half hour, but they do eventually respond.

I guess they are getting slammed because of new biz with gambling sites.

And how would that stop them or their bank accepting perfectly good wires ?

No contact has been successful ....

:-(

[uno]

lol, I got that form reply about 3 times when I asked them to send me an application to increase limits... I'd like to know how they're going to deliver a PDF via phone

Just ask michael O. He'll send them to you lickety split.

[born2blog]

that sucks, hope you get it resolved soon Selena!!

[DamageX]

Just ask michael O. He'll send them to you lickety split.

Funny that the support of an entire company juggling millions in transactions rests on the shoulders of a single non-monkey staff member who, on top of it all, isn't even in-house.

[baddog]

And how would that stop them or their bank accepting perfectly good wires ?

No contact has been successful ....

:-(

ummm, I don't try to explain what they are doing, just my experiences.

[baddog]

Just ask michael O. He'll send them to you lickety split.

He must not like me . . . I posted epass questions on 2 boards, and never got a response on either of them

[nosey]

.

congrats on 8k!

[DamageX]

He must not like me . . . I posted epass questions on 2 boards, and never got a response on either of them

I don't think it's a question of him liking you or not, more like he's probably too swamped at the moment to address issues posted on the boards... I assume you've tried ICQ-ing and/or e-mailing him?

[wyldblyss]

Funny that the support of an entire company juggling millions in transactions rests on the shoulders of a single non-monkey staff member who, on top of it all, isn't even in-house.

I visit a lot of boards and often see epassporte problems...and in every single thread somebody chirps up "contact Michael" Honestly, they need to have him train their entire customer service department...or just clone him.

[OzMan]

Funny that the support of an entire company juggling millions in transactions rests on the shoulders of a single non-monkey staff member who, on top of it all, isn't even in-house.

Michael is awesome and your statement is scary but true

[DamageX]

I visit a lot of boards and often see epassporte problems...and in every single thread somebody chirps up "contact Michael" Honestly, they need to have him train their entire customer service department...or just clone him.

Michael is awesome and your statement is scary but true

Michael is a great guy, has helped me too. Too bad he works for a company full of monkeys.

[Michael O]

I've been away for the weekend but I am back and going through emails and ICQs.

baddog
Its not possible to see the pending transaction please email me your account name and I will find out tomorrow.

Selena
I will follow up on this and email you either today or tomorrow morning PST.

CuriousToyBoy
Can you please email me your company name and a phone number where you or someone else from your company can be reached Monday during business hours Eastern Time?

Jscott it takes up to 7 business days.
Please email me your account name and I will make sure we will look into increasing your limit. Please also let me know if you have received either of the withdrawals.

rowan
Please email me your account name and include which limits you want to increase and if you have attached a credit card from your bank to your account. Then I will email you the forms.

[email protected]

[rowan]

rowan
Please email me your account name and include which limits you want to increase and if you have attached a credit card from your bank to your account. Then I will email you the forms.

Thanks Michael, but this was a while ago , and I ended up deciding it wasn't worth it. I do have another question (which strangely enough I already asked CS ) so I'll shoot you off an email.

[selena]

I've been away for the weekend but I am back and going through emails and ICQs.

Selena
I will follow up on this and email you either today or tomorrow morning PST.

Oh, I have no doubt that you will do everything you can to take care of my situation and all situations. I was just trying to find out without bothering you with it again.

I still can't get through on the phones though, so I'll wait until I hear from you.

[Phoenix]

I've been away for the weekend but I am back and going through emails and ICQs.

baddog
Its not possible to see the pending transaction please email me your account name and I will find out tomorrow.

Selena
I will follow up on this and email you either today or tomorrow morning PST.

CuriousToyBoy
Can you please email me your company name and a phone number where you or someone else from your company can be reached Monday during business hours Eastern Time?

Jscott it takes up to 7 business days.
Please email me your account name and I will make sure we will look into increasing your limit. Please also let me know if you have received either of the withdrawals.

rowan
Please email me your account name and include which limits you want to increase and if you have attached a credit card from your bank to your account. Then I will email you the forms.

[email protected]

michael..we are in the process of finding the money.

Sean is being very helpful thanks

[interracialtoons]

i sent them an email, descriptive email asking about a problem and i got this absolutely SHITTY reply:

Dear Cardholder,

For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further
assistance.

Regards,

Translation #1: Push button "A" to get instructions to press button "B" which has instructions to push button "A".


Translation #2: I cannot help you, but please let me know if you need me to not help you again.

[Off_Shore]

Don't you all see the sign on the wall! Ibill all over again. If a company stop servicing their customers there is something terrible wrong.

You have seen it. Don't come here and cry over lost money later on. I do think they suffer by the new international rule ( dictated by the US ) that full verified name and address must follow all transactions from January 1:st.