11. Starbucks
One venti, triple-shot, extra-hot lawsuit comin' right up...
In August, Starbucks directs baristas in the southeastern United States to e-mail a coupon for a free iced coffee to friends and family members. But e-mail knows no geographic boundaries and, worse, can be printed repeatedly.
After the e-mail spreads to every corner of the country and is reproduced en masse, Starbucks yanks the offer, leading disgruntled customer Kelly Coakley to file a $114 million class-action lawsuit.
]10. Comcast
During a routine service call in June, a Comcast cable repairman falls asleep on the couch of customer Brian Finkelstein.
Finkelstein's ensuing video, complete with soundtrack ("I Need Some Sleep," by the Eels) and commentary on the company's poor equipment, high prices, and lousy customer service, quickly becomes a viral hit on the Web.
Comcast apologizes and fires the nodding worker -- who was stuck on hold for more than an hour while calling in to the company for assistance.
(found the video on youtube http://www.youtube.com/watch?v=CvVp7...search=comcast)
rest of them here:
http://money.cnn.com/galleries/2007/...x.html?cnn=yes
One venti, triple-shot, extra-hot lawsuit comin' right up...
In August, Starbucks directs baristas in the southeastern United States to e-mail a coupon for a free iced coffee to friends and family members. But e-mail knows no geographic boundaries and, worse, can be printed repeatedly.
After the e-mail spreads to every corner of the country and is reproduced en masse, Starbucks yanks the offer, leading disgruntled customer Kelly Coakley to file a $114 million class-action lawsuit.
]10. Comcast
During a routine service call in June, a Comcast cable repairman falls asleep on the couch of customer Brian Finkelstein.
Finkelstein's ensuing video, complete with soundtrack ("I Need Some Sleep," by the Eels) and commentary on the company's poor equipment, high prices, and lousy customer service, quickly becomes a viral hit on the Web.
Comcast apologizes and fires the nodding worker -- who was stuck on hold for more than an hour while calling in to the company for assistance.
(found the video on youtube http://www.youtube.com/watch?v=CvVp7...search=comcast)
rest of them here:
http://money.cnn.com/galleries/2007/...x.html?cnn=yes