then it's a gander?

Very reasonable responce Baddog

:1orglaugh :1orglaugh :1orglaugh I'm not checking, I'll just take your word for it. :thumbsup

I am not convinced it was his card, so if I don't refund the card then the true owner gets screwed and I get a chargeback.

I don't ask for proof unless I get suspicious that something is going on.

So, I should wait for the chargeback?

We have 3-4 fraud orders per DAY from our website!!! we verify all new clients with phone call, ordering IP ver Ordering address etc.

you did the right thing baddog.

I just had a debit card stolen, they bought hosting from 4 different places. Plus 2 different internet providers.

I'm sure if they are trying to gain access to servers (with stolen credit cards), it isn't for a good reason. We are strict on checking credit cards, that is not going to change.

Sometimes I get the same guy trying 3-4 different cards in a day.

They don't give me much credit.

:thumbsup Good for you,taking care of business-Fuk that MORON:thumbsup

This is classic.

If the buyer has nothing to hide, then picking up the phone and making a 1 minute phone call won't hurt.

Acting like you have something to hide basically implies that you DO have something to hide. Quite simply, if your stuff doesn't add up, you should be willing to spend a few minutes and make it all work out.

Congrats to any sponsor, hosting company, or service provider that takes a few minutes to make sure that their services can't easily be used by potential scammers.

It's your ball, you make the rules. :2 cents:

Yeah, I figure that as much as I might like to do business, I am not going to risk losing our merchant account over $350

If he didn't want to call I would then suggest.

Faxing his CC (cover digits apart from the last 3 or 4) aswell as a drivers license if he failed to do this I would respectfully decline his account.

I would then avoid running to gfy to spill my guts about what happened :2 cents:

Little Jack Horner sat in a corner
eating a mincemeat pie.
He stuck in his thumb and pulled out a plum,
and said, "What a good boy am I."

What would be the point of covering digits? I already have the entire card number.

its not you that im worried about :2 cents:

but your right someone who declines doing something as simple as a phone call would start to ring some alarm bells.
But alot of ppl are arrogant pricks.

I would think a telephone call to a toll free number would be less invasive than requesting a fax of the credit card and/or drivers license.

Who knows his reasoning behind not wanting to call you.


I would just offer another option.

I did . . . it was to go elsewhere.

thats fine.

Im sure others will take his money :thumbsup

Damn, I wouldnt want you calling me either!:2 cents:

In the immortal words of "MC Hammer"

Baddog is 2 legit to quit



For those that aren't hip...
The adult online community does not support scammers.

You must have seen that VH1 Behind the Music episode. :)

I don't think you're being unreasonable at all.

what am I missing here? a scammer is ordering a dedicated server exactly why?

9 out of 10 online dedicated server orders (for us) are attempted carded/scams/etc. orders. There are certain order signatures we simply don't even reply to any longer, as they are always a scam.

If a customer is not willing to sign/fax in a contract and such, then they likely are not worth doing business with in the first place. There are exceptions, but they are pretty easy to see a mile away most of the time.

Basically, too many in this business treat it as fly by night. We're here for the long haul, and to do that we must protect our exposure to fraud. I've been bitched at and cursed out for requiring someone to fax in certain documents, but at least we found out the type of person they are before they became an actual paying client. Thanks for weeding yourself out!

In any case, you did the right thing :)

are you being unreasnoable? NO you do what you want... he can always look elsewhere...

That is a pretty high ratio, I would be concerned if we started having numbers like that. Heck, I would be concerned if 1:10 were fraudulent orders.

Trust your gut feeling on this one...

Have you considered that maybe you just haven't caught the other 8 yet? ;)

Don't often agree with you BD but you are spot on this time. I would of notified the CC processor as well to make more investigations.

They do not know what you might be hosting, so have every right to know who you are. If you want to be anonymous go work in another industry that is not so easily open to abuse.

Anyone new ordering over $300 from the stores is looked at closely at before the order is put through, if they do not look kosher we contact them.

If we are still not sure it's payment by wire.

good business practice baddog! :thumbsup

I'm in CT until March, and I make house-calls for a fee! :winkwink:

I think you're doing the right thing and from this thread alone, my respect went up a notch for you and Gotwebhost.

I will keep that in mind.

:thumbsup thanks

Nope. Not unreasonable at all. I've been with two hosting companies that required the faxed CC and drivers license thing. It REALLY pissed me off at the time, but in retrospect it makes sense.

Refusing a simple phone call just screams scam. I wish mine had been that easy. :2 cents:

Retailers or resellers are allowed to refuse sale to anyone at their discression, so no ... sounds fine to me man. I don't see why he was being cagey if he was perfectly legit. Fuck him ... he probably wanted to host something dodgy, or simply rip you....

I wouldn't do it. I think you're being completely reasonable.

Seems pretty reasonable for me...