ok, pimpshost posted about us not paying cologroup, now our side of the story:
Before cologroup our traffic was (400k/day) with 4-5mbps bandwidth and 99.9% uptime as everywhere.
With Cologroup, because of their greed and ignorance/stupidity of their main tech (Myles) our traffic during the time with them went down to 40k/day... BUT our our bandwidth usage jumped to a magical 40-50bmps... and they couldn't give us any explanation what was using the bandwidth, we installed server logs, these showed 4-5mbps, but they said it's 40mbps, so they sent us $2300 bill - our logical answer to that would have been: "Go Fuck Yourself".
Cologroup Fucking Customers
Our tech's guess was that they're just fucking people and transferring data between 2 servers in their facility, this way it won't cost them any bandwidth and clients would have to pay a fortune for nothing. Remember, our server logs still showed real traffic which was 10 times lower than of their MRTG stats.
Inexperienced Tech Support
They're tech installed us a second server, we asked for both servers to have a separate system, but their tech insisted on balancing - as both servers were in different facilities the balancing also costed us about 5000GB's of bandwidth, then it comes out the balancing was set up wrong and it was corrupting all our files. So all our client info and pages were fucked.
Why we didn't pay them?
I told Jason (cologroup), that we didn't use the bandwidth your stats show, we can proove it and we won't pay for it.
After showing all the proof to him, he decreased the bill from $2300 to $1000.
Our actual bill was around $600, so i asked what's the extra $400 for? Jason said: "tech support", basicly i had to pay them extra $400 for their tech fucking up our business and causing us loads of downtime, would you have paid?
What Now?
Now we're hosted with Cari.net, we believe in the honesty of this company and we've paid them up front, we're currently using 1mbps of bandwidth, which is in correct accordance with the traffic.
Conclusion
ColoGroup fucked with us and we fucked back with them!
Before cologroup our traffic was (400k/day) with 4-5mbps bandwidth and 99.9% uptime as everywhere.
With Cologroup, because of their greed and ignorance/stupidity of their main tech (Myles) our traffic during the time with them went down to 40k/day... BUT our our bandwidth usage jumped to a magical 40-50bmps... and they couldn't give us any explanation what was using the bandwidth, we installed server logs, these showed 4-5mbps, but they said it's 40mbps, so they sent us $2300 bill - our logical answer to that would have been: "Go Fuck Yourself".
Cologroup Fucking Customers
Our tech's guess was that they're just fucking people and transferring data between 2 servers in their facility, this way it won't cost them any bandwidth and clients would have to pay a fortune for nothing. Remember, our server logs still showed real traffic which was 10 times lower than of their MRTG stats.
Inexperienced Tech Support
They're tech installed us a second server, we asked for both servers to have a separate system, but their tech insisted on balancing - as both servers were in different facilities the balancing also costed us about 5000GB's of bandwidth, then it comes out the balancing was set up wrong and it was corrupting all our files. So all our client info and pages were fucked.
Why we didn't pay them?
I told Jason (cologroup), that we didn't use the bandwidth your stats show, we can proove it and we won't pay for it.
After showing all the proof to him, he decreased the bill from $2300 to $1000.
Our actual bill was around $600, so i asked what's the extra $400 for? Jason said: "tech support", basicly i had to pay them extra $400 for their tech fucking up our business and causing us loads of downtime, would you have paid?
What Now?
Now we're hosted with Cari.net, we believe in the honesty of this company and we've paid them up front, we're currently using 1mbps of bandwidth, which is in correct accordance with the traffic.
Conclusion
ColoGroup fucked with us and we fucked back with them!
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