|
Quote:
Czarina.. just counted my ICQ history, paged you 8 times when you were online.. no reply.. and my ICQ works perfect.. what about the mails, never received them either ? Your email based form isn't functioning ? |
Quote:
First off, the html is produced by photoshop when it slices the image, so I will have to talk to those retarded 5 year old programmers over at Adobe.com about the slicing. Other than that, I did exactly what you asked me for. I sent you the template and you approved it, so I had it sliced by our designer and put into HTML and sent to you. You then asked me for a few changes, and I did them myself. Once it was delivered you asked me for even more changes, so I sent you those as well. We did exactly what you asked, and you approved and accepted it, otherwise, we would still be working on your project. If you weren't happy in the first place, why would you pay the remainder? |
ONCE AGAIN:
reneK: give me your icq number, and I will message you right now. I swear I haven't gotten a thing from you. Are you messaging my number? 276-592-701? |
Their whole "Free Logo" thing is funny. I asked for a site name change on one of the templates, and all they did was add arial text to the header in photoshop with my site's name. Not even a decent font was used. Not a big issue, I just felt like ranting about it. Other than that, my experience was fairly decent.
|
thread has potential ;)
|
Quote:
|
Quote:
I don't recall anybody requesting a different font, so... |
if you want it changed now, I can do it. The people here who have dealt with me personally know that I will go out of my way to help them.
|
I bought a blog template 2 weeks ago, Czarina said she needed my contact info, I gave Czarina my email addresses days ago, still nothing.
Very unhappy here. |
hmm.. seems i have czarinas attention now.. took a while :)
|
51,........
|
Quote:
|
Customer support at most places sucks... But they aren't a scam.
You always get what you pay for. |
Quote:
|
They have a pretty good reputation
|
Guys, instead of trying to figure out what is going on, I will do the following:
First, APOLOGIZE for any issues that you may have had getting in touch with us. Second, I will dump those email addresses and the form on the site. Please contact me at the email address czarina (at) xlabor.com instead. Third, I'm downloading trillian to avoid any issues with ICQ. Last: If you have had a problem or any sort of issue with Xlabor, please get in touch with me, and I will take care of it, RIGHT NOW. And, I will do whatever it takes to make you HAPPY. |
Quote:
|
Quote:
|
http://www.perldesk.com/
and http://phplivesupport.com/ are the only ways to fix this issue. ICQ has been garbage for a long time. It will piss off webmasters when you stop offering ICQ support but it beats having threads like this. Perl Desk will issue ticket numbers and track responses to the tickets so neither party can claim that the other hasn't responded. PHP Live Support is a live chat that runs on your server. It will save logs and works every time. If your client has a browser, they can use it. |
cool i get to complain about xlabor. I ordered templates, but i do not feel they were worth the money. The service was good. I ordered and got it via email fairly quickly. When loaded into worpress it looks just like it did in the screenshot before i ordered.
However, the html is shit. It isnt compliant. Theres all kind of shit hard coded that you have to rip out (links and other various things). Its html 0.1 or some shit. Took me a few hours to get it converted over to valid xhtml. I dont know why they dont do this themselves. Anyway, i could have build the design with the time i spent fixing it. Hope this criticism leads to better |
xlabor has been nothing but good as far as I am concerned
|
Quote:
|
thanx, babaganoosh. We will get the ticket system, it should be better than having these issues.
|
and.... thank you baddog. you're such a nice doogie :)
|
Quote:
although, the support was great and helpful when dave is around. im sure he is very very very busy so he haven't check the problem with my template.. xlabor isn't a scammer in my book!!! |
I read this thread right as I have their site open looking to purchase a template - lol .... Luckily as I read through the thread instead of quitting after the first 10 posts I see that support is better now that someone else is running it - So I continue browsing their site in hopes to find a perfect template!
|
Hardly a scam, growing pains maybe?
Weg purchased a custom template back in may, they had it done within 3-4 days. Dealt with Dave and had no problems at all and we are happy. |
Nothing but good experience's in my dealings with xlabor
|
I haven't had any problems with them. Quality service all the time.
|
oh my... i hope XLABORs solve the problem
goodluck xlabor! |
They arent scammers as far as I know, but they are sucky outsourcing company like the rest.
Bottom line: You get what you pay for, and you pay for what you get |
This thread is disappointing, especially since I was thinking of buying some themes from xlabor.
|
Quote:
|
xlabor used to be good, its gone down hill now
|
I have no had one problem with them. Support has been top notch also.
|
i had no problem with my support questions getting answered.
|
Xlabor's not a scam at all. I order a template from them and Czarina was very helpful and had it uploaded for me the next day. Everytime I need to reach her by icq she's been there.
|
Quote:
|
Quote:
|
Well, I have never had any problem with XLabor (since Czarina has taken over), and I am far from being a "big and known webmaster". She always answers my ICQ messages immediately if she's on, and within a couple hours if she isn't.
If I do have one complaint with XLabor, it's what someone else mentioned earlier...the hard coding of some parts of the themes. I like to throw the theme in the theme directory, and then control everything (links, categories, etc.) from the control panel. You have to do a little modifying before you can do that with their themes...and I never have got that fucking CrazyPink one to work...but other than that I have no complaints with XLabor, Dave, or Czarina. |
| All times are GMT -7. The time now is 08:46 PM. |
Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2025, vBulletin Solutions, Inc.
©2000-, AI Media Network Inc123