epassporte Rep : This is Bullshit!

I loved epassporte... did the job instead of paypal, my clients use it, I do too... it's good... I get money, withdraw with my card, everyone is happy..

But this here is fuckin bullshit... I went to the atm on the first as I needed to pay some bills I budgeted I'd take from the epass account... DENIED. so I log in, and I get a msg on oct1st saying they are sending a replacement, that other card is active until OCT2006. so I send a msg to support thinking its a mistake, that surely they should have left it active unyil oct is over... but no.. here is the response lol pretty amateur to me to leave a client without his card for some time just for a renewal...


-------
From: ME
To: Epassporte Customer Service
Subject: Re: Important Notice - ePassporte Electron Card Renewal Information
This has to be the worst bull I ever heard... cancelling a card without any transition period in between renewals... you just send a message saying that
1- a new card is renewed automatically (and charged)
2- your old card is now de-activated.
3- we will be mailing a replacement.

who the hell thought of this system where you don't get a transition period? any credit card or accounts I had with anyone, weather it is my visa/mastercard/amex/paypal had a transition period...

I am truly disapointed in this service right now. this is bullshit.


-----------Original Message-----------
From: Epassporte Customer Service
To: ME
Subject: Re: Important Notice - ePassporte Electron Card Renewal Information
Date: Oct 4, 2006 11:18 PM PDT

>Dear Cardholder,
>
> The card can not be reactivated you will need to wait for the new card to
> arrive.
>
> I hope this is helpful and please let me know if I can be of further
> assistance.
>
> Regards,
> Demetrius K.
>
> ePassporte Cardholder Services
> [email protected]
> Toll-Free from US: 1-877-372-7790
> International and US: 1-310-301-2001
> >
> > Look...
> >
> > you guys sent over a new card, WHICH I HAVE NOT RECEIVED.
> >
> > while doing so, my CURRENT CARD, which I had for the last few years, is no
> > longer working as when I went to the atm, it said it couldn't authenticate
> > the card. can you please reactivate the old card while I am waiting for
> > the new one to arrive...
> >
> > right now, I am locked out of my money.
> >
> > Phil
> >
> > -----------Original Message-----------
> > From: Epassporte Customer Service
> > To: ME
> > Subject: Re: Important Notice - ePassporte Electron Card Renewal
> > Information
> > Date: Oct 4, 2006 1:48 PM PDT
> >
> >>Dear Cardholder,
> >>
> >> You need to activate it.
> >> For further assistance, please call our Cardholder Services Center at
> >> any
> >> of the phone numbers listed below.
> >>
> >> I hope this is helpful and please let me know if I can be of further
> >> assistance.
> >>
> >> Regards,
> >>
> >>
> >> ePassporte Cardholder Services
> >> [email protected]
> >> Toll-Free from US: 1-877-372-7790
> >> International and US: 1-310-301-2001
> >> >
> >> > no, actually my current electron card does not work... it says it
> >> cannot
> >> > authenticate it... I tried going to the atm yesterday, at a bank, and
> >> it
> >> > wouldn't go through.
> >> >
> >> > Phil
> >> > -----------Original Message-----------
> >> > From: Epassporte Customer Service
> >> > To: ME
> >> > Subject: Re: Important Notice - ePassporte Electron Card Renewal
> >> > Information
> >> > Date: Oct 4, 2006 7:29 AM PDT
> >> >
> >> >>Dear Cardholder,
> >> >>
> >> >> Your ePassporte Visa Electron card expires on the last day of the
> >> >> expiration month. Once you receive your new Electron card, you will
> >> need
> >> >> to log into ePassporte's website to authenticate that you received
> >> it. I
> >> >> hope this is helpful and please let me know if I can be of further
> >> >> assistance.
> >> >>
> >> >> Regards,
> >> >> Reginald T.
> >> >>
> >> >>
> >> >> ePassporte Cardholder Services
> >> >> [email protected]
> >> >> Toll-Free from US: 1-877-372-7790
> >> >> International and US: 1-310-301-2001
> >> >>
> >> >>
> >> >> >
> >> >> > How does that work? you notify me you will be sending a
> >> replacement
> >> >> card
> >> >> > on the 1st of october, that the old card will stop working on OCT
> >> >> 2006...
> >> >> > so basically, on the 1st of oct, you cancel the old card and THEN
> >> mail
> >> >> a
> >> >> > replacement... so now, that I need to withdraw money from my
> >> account,
> >> >> I
> >> >> > cannot.
> >> >> >
> >> >> > can you reactivate the old card for a couple weeks until I receive
> >> the
> >> >> > replacement one please....
> >> >> >
> >> >> >
> >> >> > -----------Original Message-----------
> >> >> > From: Internal Notification
> >> >> > To: ME
> >> >> > Subject: Important Notice - ePassporte Electron Card Renewal
> >> >> Information
> >> >> > Date: Oct 1, 2006 5:11 AM PDT
> >> >> >
> >> >> >>Dear ME,
> >> >> >>
> >> >> >> Your ePassporte Visa Electron Card has automatically renewed and
> >> you
> >> >> >> have been billed for the renewal. ePassporte will send a new
> >> >> Electron
> >> >> >> card to you in the mail. Once you receive your new Electron card,
> >> >> you
> >> >> >> will need to log into ePassporte's website to authenticate that
> >> you
> >> >> >> received it.
> >> >> >>
> >> >> >> IMPORTANT:
> >> >> >> Your old Electron card will continue to work until it is set to
> >> >> expire
> >> >> >> (which happens on 10/2006). Once it expires, the new Electron card
> >> >> will
> >> >> >> immediately become active. However, if you have not logged in to
> >> >> >> ePassporte to authenticate that you received the new Electron
> >> card,
> >> >> the
> >> >> >> new card will be blocked until you do so.
> >> >> >>
> >> >> >> Please note that your ePassporte User ID and Password remain the
> >> >> same.
> >> >> >>
> >> >> >> Sincerely,
> >> >> >> The ePassporte Team
> >> >>
> >> >>
> >> >>
> >>
>