Ouch - think i'll be leaving that one until i'm a little richer then. Thanks for the response though.

$35 for electron renewal? that's a holdup :helpme i wish when these happens to me please atleast include freebies such a sticker or calendar with juicy's autograph :1orglaugh

That is every 2 years. I just got my Citibank Visa renewal card in the mail. It is $85 PER YEAR!

If last year we're told this great, but imo pretty basic option is coming for Epassporte users outside the U.S. and 8 months later I have to read on GFY you do not have or even know of a system to provide us with this option yes I get a little bit angry.

Of course you can ask for help on GFY but I thought Epassporte would've been professional enough to get this done already. Again, I am just disappointed right now and it's nothing personal to you.

Hey everyone!

Here are some additional questions and answers we've put together:

How can I ensure I do not miss an important message I received through my ePassporte Message Center Inbox?

ePassporte account holders may opt in to receive external email notifications when a message is sent to the Message Center. To opt in, please log in to your account and click on the Message Center tab. Enter the email address you wish to receive notifications to in the field provided.



Where can I find the CVV2 numbers of my ePassporte Virtual Visa card?


Your ePassporte Virtual Visa CVV2 number is included in the original Welcome Email we sent you when your ePassporte account was activated. This Welcome Email also contains your ePassporte Virtual Visa card number and expiration date. We have saved the Welcome Email in your Message Center Inbox and it may not be deleted from this inbox to ensure that you will always have this information when ever you need it.

Why isn't this information available on your site? $50 is a bit high, but I would be willing to eat it if it was possible to widthraw more than $1000 at a time. What's the maximum amount allowed to send wires outside the US?

I?m getting close to having $5,000 USD in my ePassporte account and I received a notice from ePassporte that I need to verify my account. How do I do this?

ePassporte requires account holders to verify themselves once an account reaches an accumulative balance of $5000.00 US. To verify your account please fill in the required information on the verification form and return it to ePassporte with the following documents:

a Copy of government issued photo ID (containing a legible signature)
b. Copy of the front and back of each load credit card on file (if any)
c. Copy of the most recent statement for each load credit card on file (if any)
d. If you don't have a load credit card on file please include a copy of a utility bill with your current address on it.

To request verification instructions, please send us a message via the Message Center or call our Cardholder Services Department.

Is a dog's mouth really cleaner than a human's?

I don't have any questions, but I'd like to say one thing, when my account got frozen because I had over $5,000 on it, you guys told me that you sent several messages warning me about it, but I checked it 3 times and I never got ANY of those messages. You guys should check that out...

Also, it would be nice if I could see older transactions.

Hi Frank

I understand your frustrations and I promise to put this back on the top of my list. When the solution fell through there were so many other things we were working on that this feel through the cracks. I apologize but now that i see its important to our clients we will definately focus our attention on finding the right solution. Email me your username and I will contact you when we are close to getting it done.

My dog eats cat shit so I would say no.

Nice topic..

But I think should topic should be on your own support board.
On the other hand i'd like to know a few things about your reliability. I've seen a lot of complains about founds not availble while founds were there.

I wanted to cut costs and use your virtual visa to pay my hosting but I cannot trust it will work. You know hosting companies aren't restaurants or gas stations so if they will not get the money they just remove my servers from networ so I'll be back on biz?
What do you think is your up-time? i didn't see any statment about that in your TOS.

We do ask cardholders to contact their financial institution to obtain the pending authorization within 24 hours of registering their Visa/Master ePassporte because pending authorizations are generally cancelled by financial institutions within 48-72 hours. If your bank, on the other hand, takes 3-5 days to confirm that you?ve received a pending authorization on your card, you may take the time and wait. ePassporte will give you up to 7 days to verify the pending authorization.

This is my question as well..would love to have an answer to this

epassporte


Mr. Romance

Hi Jarmusch

Our site is not up to date and we are currently working on updating it with this information. Please send a message to our support department as the amounts you can transfer etc. depend on your individual account.

Here is my question and not trying to create drama just looking to get my issues resolved.

Why is it that some transactions(p2p) happen to duplicate themselves for no reason what so ever?

It has happened to me and others multiple times where we send a p2p to another account and then the next day I check the account and it sent the same transaction twice. I am still waiting to hear from support on when I will get my money back. I emailed Keyser back on 8/12 and he said he was sending it to Tech guys to look at it, and still nothing. I also emailed support thru the message center on 8/11 and have not gotten a reply yet.

Just curious why it takes support so long to respond to concerns or did I get overlooked?

Why do people have so many issues with epass, and yet I transfer in and out in excess of $30,000 a month and have never had a single problem?

I demand an answer.

Hey Everyone!

Here is a question I get asked a lot:

Can ePassporte recover funds from P2P transfers that I accidentally sent or funds I sent to someone who did not provide the goods and services they promised?


Answer: If you sent funds from one personal account to another, ePassporte can not reverse the transaction. Peer-to-peer transfers are like cash transactions. If you purchased goods and services from a business account holder and you went through our ePassporte payment page (ePpurchase) to confirm the purchase, ePassporte can contact the Merchant on your behalf to resolve the dispute.

Tranza
I remember this and I have your account name, we will look into it.

We have very few complaints in relation to the number of transactions we do every day, week or month. Unfortunately we are not 100 percent on satisfaction although we try. Look at the sponsor programs using ePassporte and that should speak to our reliability and stability.

how many chucks can a wood chuck chuck if a wood chuck could chuck wood?

why is it that i ask the same questions and get completely ignored? i'm getting self confidence issues here...

Oh, and another thing, about a month ago I asked for a raise on the withdrawl limit, and someone from support sent me a link where I had to pay $5 or something and my withdrawl limit would raise.

I paid the $5.

The problem is that I have 2 cards on that account, and the card I actually use didn't have it's limit raised, only the one that I don't use. So I end up loosing $5.

Can someone fix that for me? User: adesignbr

Stallion
I dropped the ball on this. I got your email but didn't follow up on it, I apologize for that. I will make sure its looked into and email you as soon as I have more information.

Hi NTSS

I'm happy to hear you are happy with our services. Regarding ACH withdrawals, we have looked into speeding up the process with our service provider however it seems it is not possible at this time. I believe it has to do with the banks we use and their systems.

In terms of fees, I guess what we need people to understand is that we have worked out a business model to make us money. While I can understand your frustrations about purchasing a card for $35, there are instances where if we did not charge that fee, we would not make any money as there are fees that go directly to the bank which ePassporte does not see.

For the record, I do like Epassporte a lot and use it with about half my sponsors.

Also I think that Keyser Soze does a great job and is always very helpfull.

:)

Yeah, I had an issue with this myself, and when I called the merchant, they told me that they had closed the transaction and the hold would come off within 72 hours. When it didnt come off I called Epassporte CS and they told me that it would take 30 days unless the merchant faxed them some kind of form. I called the merchant back and they told me the transaction was closed and completed and had nothing to do with them, it was out of their hands and should have been resolved by visa already... Ended up having to wait the 30 days for it to be taken off...

hehe me too.

ok thanks for looking into it.

any online virtual creditcard can active Epass account?

Not trying to sound rude but why is your website ethier down or going slow 80% of the time. Also the five times I called in, I always get some guy I can berly understand saying, our systems are done please call back later. Why should I do transactions through you, if your system is going to be down and your support agents can berly speak english. I love the idea of epassporte but I think there is alot of things that need to be fixed.

Sorry missed this one earlier.

Your ATM limits, and all other ePassporte account limits are refreshed every 24 hours.

Example:
Daily ATM Withdrawal limit: $500
Day 1 ATM transactions:
11:00 am - $200
4:00 pm ? $200
9:00 pm - $100 (at this point you?ve used up your limits)

The next time you may successfully withdraw from an ATM will be on Day 2 at 11:00 am for no more than $200.00. If you wait until 9:00pm on Day 2, then you will be able to withdraw up to $500

Please send Cardholder Services your user ID so that they can check and make sure that there arent any issues with how your limits are refreshed.

i'm sorry, i dont understand the question. Please explain.

The merchant could have faxed simply what they told you there and it would have solved the issue.

Ok - First, until a few months ago, I've NEVER had problems with Epassporte and nothing to bitch about either. Having given out 'gift cards' have caused me more headaches than the 'gift' I wanted to give but I Keyser and at the time Tassy, helped me resolve my problems so I'm grateful for that.

Now here's my beef as a user. I have hosting I'd love to pay with my epassporte account but I can't. Now talking with the accountant at the company, I was told that Epassporte pricing for businesses is based on transactional volume rather than dollar value so basically he'll pay a higher rate because he's receiving 20 transactions of $5000.00 each (totalling $100k) rather than 100 transactions of $500.00 (totalling $50k)

I've asked him to contact you directly for this, Shaliza, not sure if he did - but is it still this way or did this change?

I'm not sure if I follow. Please have the hosting company contact me so i can understand their needs and offer them a competitive rate.

Thanks
shaliza

can i add a canadian bank account such as paypal to epassporte in a near futur?

Hi

accept for a day a few weeks ago where we were upgrading the system, I have not noticed any downtime recently. I will talk to our tech team to see if we are having any issues with the site being slow and what we can do to resolve this issue. Our support team is in the US and they are all english speaking so i am not sure what to tell you.

Hi TTiger

We are looking into this and I will post it here when we have it set up.