Notice To ePassporte Card Holders

**scottybuzz** · 08-11-2006, 01:43 PM

heres a bump too

**tenderobject** · 08-11-2006, 01:49 PM

bump again

**poisson** · 08-11-2006, 01:50 PM

Ola la la la la la la la.

EPassporte suck, keyser rock! any update m8?

**Stallion** · 08-11-2006, 01:56 PM

I can use my account but now looks Epass sent out duplicate p2p's thus deducting the amount twice. Oh well I will contact support.

**tenderobject** · 08-11-2006, 01:57 PM

Originally posted by poisson

Ola la la la la la la la.

EPassporte suck, keyser rock! any update m8?

still cant send money on epass?

**poisson** · 08-11-2006, 02:01 PM

Originally posted by tenderobject

still cant send money on epass?

Not at the moment, but i'm sure keyser will get it fix.

I'd say a day or 2 and everyone will be ok with them.

**Marshal** · 08-11-2006, 02:02 PM

it's working now...

**Freaky_Akula** · 08-11-2006, 02:05 PM

Glad it is fixed.

**4Pics** · 08-11-2006, 02:06 PM

so will you refund the amount charged to my card for adding it? Since your RUDE staff yesterday said it was company policy and I had no other choice to send money?

**poisson** · 08-11-2006, 02:07 PM

still not here

**ravo** · 08-11-2006, 02:42 PM

Originally posted by 4Pics

so will you refund the amount charged to my card for adding it? Since your RUDE staff yesterday said it was company policy and I had no other choice to send money?

Yeah, I want to know this as well.

This morning, Epass customer service specifically told me that I need to verify my personal account with a credit card, so I did. (And that this was not a technical problem) Obviously, this was not necessary.

Epass may be a great idea, but their customer service and communication both within the company, and with their customers needs to be seriously improved. When bad customer service costs me time and money, I get very pissed off.

**INCINERATOR** · 08-11-2006, 03:42 PM

Originally posted by ravo

This morning, Epass customer service specifically told me that I need to verify my personal account with a credit card, so I did. (And that this was not a technical problem) Obviously, this was not necessary.

Epass may be a great idea, but their customer service and communication both within the company, and with their customers needs to be seriously improved. When bad customer service costs me time and money, I get very pissed off.

Maybe is time to train their people, just to tell them where are they working and will be a big improvement

**Meorazhar** · 08-11-2006, 08:56 PM

I'm glad it's back to normal. Thanks Keyser.

**madawgz** · 08-11-2006, 08:57 PM

so, everythings back to normal

**rick-e** · 08-11-2006, 08:57 PM

Thats good news

**tenderobject** · 08-11-2006, 10:19 PM

wow! its been almost a day and i can't still send money on epass! this is pissing me off. i think this bulshit glitch is really a fucking new policy since people are bitching with this bullshit epass change their mind so they won't lose half of their clients.

**DarkLord** · 08-12-2006, 02:25 AM

still doesn't work for me too

**Michael O** · 08-12-2006, 05:02 AM

The problem continues for card holders having gift accounts, we are working to solve it.

**tenderobject** · 08-13-2006, 04:50 AM

bump

**lush_life** · 08-13-2006, 02:06 PM

Originally posted by INCINERATOR

Maybe is time to train their people, just to tell them where are they working and will be a big improvement

training employees? thats a joke, maybe at mcdonalds

what about the people who actually added a load card because of what a phone rep said? you gonna wait for tassy to answer that one?

**tenderobject** · 08-13-2006, 09:53 PM

fuck this. i can't still send money on epass!!! bullshitE!

**poisson** · 08-14-2006, 12:48 PM

I just tried to use the virtual card and transaction was declined.

Anyone else having the same problem?

**tenderobject** · 08-14-2006, 09:10 PM

poison: i still have problem.. this is totally fucked up and epassporte reps looks like trying to avoid this thread.

**DarkLord** · 08-15-2006, 03:25 AM

p2p works again here
thanks Keyser

**justsexxx** · 08-15-2006, 03:35 AM

Keyser is really one of those persons that does great job...

**Michael O** · 08-15-2006, 03:49 AM

Originally posted by tenderobject

poison: i still have problem.. this is totally fucked up and epassporte reps looks like trying to avoid this thread.

The issue should have been fixed.
Can you please try again please contact me if it still doesn't work for you.

**stickyfingerz** · 08-15-2006, 04:05 AM

Originally posted by poisson

I just tried to use the virtual card and transaction was declined.

Anyone else having the same problem?

Yup happened to me last night.

**poisson** · 08-15-2006, 04:27 AM

Fixed, thank's Keyser

**4Pics** · 08-18-2006, 02:15 PM

Originally posted by ravo

Yeah, I want to know this as well.

This morning, Epass customer service specifically told me that I need to verify my personal account with a credit card, so I did. (And that this was not a technical problem) Obviously, this was not necessary.

Epass may be a great idea, but their customer service and communication both within the company, and with their customers needs to be seriously improved. When bad customer service costs me time and money, I get very pissed off.

Did you find out if we get a refund? He didn't reply to us for some reason.

**Michael O** · 08-18-2006, 02:17 PM

What were you charged for adding your credit card?
As far as I know there are no fees involved in adding a credit card.

Notice To ePassporte Card Holders

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment