I'm a bit pissed at epass right now, myself. An ATM over-charged me $500 and it took three weeks of emails and calls @ $3.50/minute to their "customer service" to get absolutely nowhere. Sean L. finally jumped in after I bitched in here and even he could only put a 30 day return on it because they couldn't figure shit out with my bank.

Both of my epass cards were gifts from a sponsor, if this is true...it's damn worrisome.

Where the hell is epass themselves to answer this? No offense to Tassy, I adore the woman. But epass corporate needs to step up and earn their fees.

fucked up.. :(

If that's the case, then that's pretty scary.

I think we are misunderstanding the deal. They have an issue with an account. He did something shady. He gave out giftcards and they are holding his gift cards hostage until he cleans up his account.

When you give a gift card they should immidiately remove the funds ot another account but maybe they do not do that???

come on guys, tassy just wanted to help... stop teasing

I think WarChild got the point right though...

Here is more info I get from Epass:

You account can't be unblocked before the person that gave you your account have paid back a p2p he got from a fraudulent account.

You need to get him to pay back that p2p transfer before we can't unblock your account.

We can't unblock your account until he has sorted out his account.

Just bacause he opened it for me?
Yes because you got the gift account from him.

Need to wait till next Monday.

Yea, you got to love waiting.

So its a THIRD account down the line that was fraudlulent?

Thats just a joke - I am really looking forward to hearing Epass justify that!

I'm glad I opened up mine myself

The broken English comment was very unprofessional and a poor excuse for not understanding his comments as pretty much everyone else got the picture just fine.

Many on this board, myself included, can only speak and write English fluently and give shit to posts that aren't 100% perfect grammar and spelling. I think that is part of the GFY thing.

However, when dealing with someone in a professional capacity, I would never dream of disrespecting them by insulting their English language proficiency. This is especially true of European Webmasters who are often proficient in at least two languages. :2 cents: :Oh crap

never used epass because none of my cards were good for them, although their sign up process had web server errors at the end; the cards were accepted anywhere else online and offline. so whatever.

sucks that epass looks more like paypal these days. both companies will take a huge hit if another alternative comes up. 2c's

it sucks....

Well all this trouble also isn't so good for the people receiving money.

Let me explain how I'm understanding it for all those still confused.

Epassporte Cardholder A = The guy that gifted bob69 with a card.
Epassporte Cardholder B = Bob69 (the 'gift card')
Epassporte Cardholder C = Fraudulent P2P funder.


So Cardholder A gifts Cardholder B (bob69) with a card. Now they probably have nothing to do with eachother for a year and one day, Cardholder A receives money from a so called Cardholder C. Cardholder A goes to the ATM, withdraws his cash and is happy go lucky not knowing what's going on.

Meanwhile - Epassporte gets a report of fraud on the funds from Cardholder C. They go on the account from Cardholder A and there's no money there to reverse the transaction. So what do they do? They go on Cardholder B's account and hold his money hostage until 'he' can track down Cardholder A to get him to fund his account to cover the overdraft - regardless on whether these two know eachother or are still in contact.

NOW let's just imagine that Cardholder A, no longer uses his account, disappeared, died or doesn't have the funds or the will to take the loss for a fraud that Cardholder C committed, how on earth does that make Cardholder B responsible for everyone else's misuse of the card and their failure to respect their cardholder agreement with Epassporte?

Remember guys there is two sides to every story.
ePassporte hasn't posted in this thread yet and until you get both sides story you shouldn't pass judgement.

I swear they make up the rules as they go along - but it does sound a lot like these new onling gambling rules made to stop money laundering...but still...

Now if he's proved who 'he' is, it's not his responsibility to find or prove that he's neither Cardholder A or C & his funds should be immediately released.

That's the logic, now how they actually resolve this is another issue all together.

The poor guy, in what must be desperation, even offered to PAY for the fraud out of his balance, so long as he could have access to his remianing balance afterwards.

Bob, don't let them take any money from you. Also, you need to contact Keyser, he'll get you sorted out.

I don't know bob but I'd like this clear since I have given gift cards out and don't want anyone to know of anything going on with my account or be responsible for it.

I have to admit that is my concern - I have opened 8 or 9 accounts for others (including a couple for GFYers) and now I feel responsible for thier money!

Not good at all.

Me too.

Sounds like epass is turning into Paypal..

sometimes i think paypal is better :disgust

wtf........i have a gift account too, didnt know about that :\

Sent this thread via eMail to higher pos. at ePass to look into it, as I would really like to know myself what truth is into this...

No offense bob69 I just want this confirmed or denied from higher positions.

ch33rs,
Steve

They pay you to insult your international customers?

I've always thought very highly of you and you come across as a very caring, open-minded and intelligent individual. The comment about your customer's broken english was gratuitous and unnecessary.

That remark struck a nerve with me as well. I'm a non-us webmaster and I use epassporte for all payments. Give the man the respect he deserves and answer his issue in a more professional manner.

Hope you don't have difficulty reading this post.

I'm quite sure tASSy did'nt mean to come across rude or offensive.

Her wording was'nt the best, but nobody is perfect...

At least she is trying to help. :2 cents:

Tassy can look after herself - you dont take a job as GFY's Epass rep if you cant take some heat.....

So lets lets hear it bitch!! :winkwink:

hmm so no gift accounts I guess

Im sure itll be solved these guys wont keep 1200

this thread sucks.... tassy got tko on the first post haha

yeah the whole broken engrish slurr is a DEFINITE nono for a CUSTOMER SERVICE REP, wouldnt you think?

Come on guys... we all know she wasn't hired for her Cutomer Service skills :winkwink:

Valid reasons, but this is obviously an issue with wider implications affecting a lot of EP users. So while you are dealing the specifics offline, can you clarify the position for the rest of us?

If the issuer of a gift account is involved in a problem with a third party, will the people to whom that person issued gift accounts be, in effect, held hostage?

Hey Tass - are my referals in danger of having money 'suspended' if I recieve money from a third party that is under suspicion?

If so - what level will it stop at? - I have a "flashcash" account - if someone sends them a bad transaction will my - and my sub-accounts be suspended?

this thread demands answers

Can you explain the practical difference between "held hostage" and "put on hold"?

My own account is a gift account. I'm sitting here wondering how could I possibly prove the negative, that I was not in any way associated with a fraud committed by someone else with whom my issuer did business. So in practise, were that to happen, my account would be suspended at your discretion for as long as you saw fit and there isn't a damn thing I could do about it.

If there is a part of my question you dont understand then feel free to ask me - it really is a complicated issue.

If anyone has a way of simplifying my question for Tassy then please feel free......

This is cold hard cash we are talking about - even worse - this is MY cold hard cash we are talking about

OK guys stop the drama.
There is a difference between affiliate accounts and gift accounts.
There are 3 different types of accounts.

1. Personal accounts - opened by the card holder himself via CC or bankaccount.
2. Affiliate accounts - opened by a sponsor (business accounts).
3. Gift accounts - opened by a personal account.


I have been dealing with bob69's account and since we are still investigating the issue I neither can or will comment on it, other than he had a gift account like he said himself.

If anyone have any questions about gift/affiliate/personal accounts I will be more than happy to answer them but not in this thread, please contact me via email or ICQ and I will answer any questions you have.
Its 1am here now so I am off to bed but if you send me your questions I will answer them tomorrow or on Monday at the lastests.

Regardless of what you think there are some very specific reasons to why we block accounts and accounts are blocked both for you security as a card holder and ours.

Have a nice weekend everyone I will answer any questions sent to me tomorrow and Monday.

So what are the differences between these acounts? What are the rules - are my sub accounts safe?

No fucking way do you go to bed!! What the hell are you talking about? You pass it on to your next in line

:1orglaugh :1orglaugh :1orglaugh

9/10.... this time :winkwink:

Next in line is CS you can contact them at [email protected] or via telephone:
# From US Toll-Free: 1 (877) EPASS90 [1 (877) 372-7790]
# International and US: 1 (310) 301-2001

Like I said if you have any questions please contact me via ICQ or email.

I think this about sums up the situation:

http://www.alleybucks.com/promo/nothingtoseehere.jpg

Keyser Soze, your reputation here is solid as a rock. With customer reps like him I know my cash is in safe hands. :2 cents:

will ICQ magically make his english better or something?