50........ :)

So doucments sent to epassporte... minus CVC2 code. Lets see how long it will take.

Same here - never had a problem and in fact I've always thought they were an invaluable service until I was forced to make the dreaded call!

Had a problem regarding a gift account that's been putzing around for over a month now since they can't seem to get their stuff straight. So Finally I blow my top and figured I'd get it settled for this person, afterall, she didn't ASK or want the Epassporte card, I GIFTED her (with problems LMAO)

I've personally never had problems with them except this. Anyhow, after calling their service, I'm convinced that you are ALL correct - they are in dire need of customer service skills, better training, logic and problem solving skills. Besides keeping me on the phone for 40 minutes of asking all details including my grandmother's blood type - the ........ let's call her *girl* then resolves the issue with the first thing I mentioned I didn't want to do in the first place. I ask for her boss' details - she doesn't have them - then for the name of the owner/CEO of the company and his contact info - she didn't have that either.

Anyhow, I was tickled PINK to find Tassy online and she not only explained every step she took - she actually resolved the issue for us. :thumbsup Thanks again Tassy!

The good thing is that I'm seeing other similar services pop up and hopefully the decisionmakers will smell the aroma and be pro-active and fix the problems before the competition comes out and takes over their market with a good product, good support, fast and courteous problem resolution.

Ah sorry to hear that!!! I like Chris, he is a good person; as far as I can tell. He always answeres my e-mails and takes his time to do so.

Well, I am sure getting my account cleared up will take time. Just got this feeling.

Thank god competition is coming, you are right about that as well.

I guess the ultimate conclusion is, if a company only accepts epassporte as payment method, I won?t do business with them anymore; which stinks.

Not that it counts for anything, but my feelings on epass are as follows...


Epassporte sucks.

Dammit don't even mention that call to me... I cannot speak being a cancer patient :(

So, Keyser just went offline.. there goes that!

So far, knock on wood. I have not had any problems with them.

go to keyser!

$40 grand?????? are you nuts??? :eek7 btw, you can transfer your $$ to your bank account.

My account was suspended 8 months ago and is still suspended!!!!
Lost few hundreds from sponsors where I forgot to change my payment details. No one from Epass support didn't solved the problem nor reversed the transactions. So be aware !

Depends where he's from - but yeah, I WOULDN'T leave that kind of money in Epassporte.

If an account is blocked all incoming transfers are declined so you should contact the sponsors since the transfers would have been declined.

Please contact me with your account name and lets see if we can solve the problem.

Validus...

thats not the only things they want a copy of... when you try to increase limits they also want a copy of your utility bill statement, bank statement, they want a voided check.... Its like, i just sent you my life (front and back of credit card, id card) and you still don't believe its me.. ive fillled out 3 forms, all requesting different forms and copys of shit.

forms take 7-10 days to process unless you make a bitching thread. Someone needs to call phone support recording it and post it here, its pure comedy

Ah, that is a big one. Well I sent them 2 bills/documents, my ID (passport), and my credit card front and back.

I guess not I have to go chase them!

thats utterly ridiculous.

What REALLY bothers me is myself. I used to really believe epassporte ROCKS and if you get your account suspended you did something like chargeback or something. Maybe a really high number of transactionshahaha8230;

yeah, that didit for me, im not gonna even bother with epassporte anymore... not worth the hassle... bad enough giving my SS # all over place, let alone all that shit... once they FINALLY activate my account (says "load pending" for the last 3 weeks) i'm gonna transfer back to my bank and close epassporte :disgust

thank you Keyser , problem solved :)

Right on! Wish me luck!

you have to send it several times. i think the first one they just ignore , then wehn you bug them again they will claim they didnt recieve it so refax/send , then bug them again for a few days they will say its in someone else's hands , then bug them again and spend a few hours going between different departments . THEN you will get unblocked :)

p.s. make sure all your personal info is covered up as your not sending these to america , and for all you know they could have identity thieves working for them , and if they stole your info you dont really have a leg to stand on as they arent american and likely wouldnt face prosecution for stealing your identity.

LOL, thank you... I send it to Keyser directly... but... I am not so sure if this will get resolved any time soon.

Please get your facts straight.
The business account office is in Toronto and only deal with business accounts.
The call center is in Florida.
Account Verification/Risk Management is in LA.
As far as I know I am the only Non American so unless its me you are questioning I don't know where you are going with this?

You cannot go wrong with Keyser... he is a real nice and helpful guy :thumbsup

Hmmm...I wonder what these words mean, We will safeguard your funds by preventing the account from being used
until you contact us...............

Dear Kevin,

We have received your verification documents unfortunately we also
require a copy of a utility bill (i.e. phone, water, or gas) or
alternatively a bank statement with _*your name and address clearly
displayed. This address must match the one listed in your account.*_
Once we've received all the documents to satisfy our security standards
we will be happy to address your account issue. Thank you!

Best regards,
ePassporte Account Verification
[email protected]
Fax: 1-310-564-1751
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001
International and US: 1-310-301-2001


LOL, I gave them everything. This is just terrible...

I guess this will have to wait until next week. SUPER!!! That is fantastic! Go epassporte!

This sucks, it's threads like these that makes us feel like we have a dark cloud over our head everytime we use epassporte.

Good luck Validus.

Thanks for your reply. I am sure this can be resolved, I guess I am just disappointed in epassporte.

It would have been nice to be contact before suspending my account and resolving this right away.

jesus, mise well invite them to your house for dinner, so they can meet the family and everything, maybe they will then believe you are, who you are... :disgust :disgust :disgust :disgust

I don't know... I've had problems and Keyser solved them quick

Well, I?ve already given them 1 utility bill and the welcoming writing from VISA that shows my address and details; this is for my main address. I just don?t know what else they want.

Little bumpage!

Validus - this was the same problem with my friend - now let me explain. Initially, when I opened the account for her, I gave her details. She had since changed email but never managed to make the change on Epassporte because at some point in March, their password thingy went crazy and changed the passwords on everyone. Anyhow, without the new password and without a valid email - it was a catch-22 and she couldn't request a reminder.

The funny part is Smokey's reference to the faxes! LMAO That's exactly how it happened. She faxed them out of the wazoo - and they 'never' received it. She gave up a long time ago - I was pissed as all hell cuz I gifted her with a pandora's box!

Oh yea. LOL, I just wanted to get a cartoon drawn for me... now I got to wait until... if this gets resolved.

man I keep hearing bad...

Well, up until now I was a PRO epassporte person! This however... is really not so nice.

Thank you Michael but I'm really happy with my payments in my bank account.

Good for you.
But when you post false information about ePassporte I will clear it up.

You said we keept accepting payments after your account were suspended which is not true. I offered to help you with your account but you haven't contacted me.

Validus

By making so significant changes to your account as you did we require to verify your identity this is both for you and our security.

what a shame.... send them an e mail..

This is your response from 23 January

Nothing about reactivating my account !!!

New mail to you on 7 February
No reply till now !!!!


Since then was made two payments into this account from AFF and SunnyDollars. ( luckily small ones )

BTW, There is nothing personal with you.

I will found out why your account were denied.
We had no record showing a transaction from that account to your account, I have asked that its double checked.
Please send me the date of the transactions and the amount that the money should have been sent from AFF and SunnyDollars.

Which begins to sound hollow when it is provided as the answer to all these threads, but never with an explanation of how these things relate to security (and only to security)...

EP takes various precautions when someone opens an account: presumably enough - or they would do more - to satisfy themselves about that person's identity. So isn't (or shouldn't) the only issue when someone requests a change to their account details, be that the requester is in fact the account holder?

This could be accomplished by contacting the account holder at their registered email address. If they have security concerns, why does EP sidestep such an obvious and simple precaution? Yet, if you request an email change, EP start to communicate via the new address immediately!

Email verification is very basic, so why not have customers provide security questions and answers on opening an account (if memory serves, EP do use this method, but apparently ignore it), or use pin numbers (sent by mail), whatever. The point being that banks and others have well-established, more-or-less convenient and certainly less intrusive methods of handling "security" issues.

Then talk to your own bank and ask them if they considered faxed or emailed documents to be useful in any security procedures. Our bank certainly doesn't...

So proven methods of verification are rejected in favor of uncertain methods, in the process accumulating more data on clients which is presumably handled by low-level employees at some point and then stored, we know not where or how. By no stretch of the imagination does this improve anyone's security: quite the reverse. Is that an unreasonable assessment?

bump to solve the problem... i think epassporte doing their best....

I think its for security reason. they fixed it quick last time they sudpended my account.

Significant changes? LOL what are you talking about. I changed my address because I am temporally at my second home. The credit card isn?t even registered here. Oh my god. This is just WRONG.

I?ve given you

- scanned copy of my utility bill (from the place my cc is registed at)
- scanned copy of the VISA letter (from the place my cc is registed at)
- scanned copy of my Canadian Passporte
- scanned copy of my Drivers License (front and back, from Canada, since I am Canadian)

So what else would you like? A blood sample? Hair?

My dislike of epassporte is starting to grow!!!

Oh you sound like me a few months ago! Just wait!

And still no-one even attempts to explain why these insecure procedures (which happen to involve sharing a lot more personal data) are chosen over methods which banks and others use.

Yea, it bothers me that epassporte wants all this information even though I?ve never done anything bad to or with my epassporte account. I even bought a card. I?ve never even complained about their fees.