Hello,
Ok guys, this is going to be quite long. But I had to take it out after 2 months of hassles. The company I am talking about is RegisterFly.com so bear that mind for the rest of your lives.
P.S. there may be mistakes in the text because I had no time to edit it, whatsoever.
I think I've waited enough time to give that crappy domain registrar time to respond so I am making it public. On March 27th and April 15th, I sent two, relatively small, payments through paypal so they will add it to my account. Both payments were "Status: Completed". Note, these are the second and the third payments sent by paypal. The first payment I sent was successful.
The second payment (March 27th) was on the amount of $20. The third payment was on the amount of $9.97. The reason behind sending the third payment was to indeed check that maybe something really went wrong the second time.
After a few days have passed, nothing had been added to my account. I sent an email to [email protected]. A week or two have passed, and still no answer. I left a trouble ticket on April 4th, 2002 and it is STILL "Status: assigned". I sent the third payment of $9.97 shortly and waited. Still nothing. Sent another email and waited. I have recorded 4 emails in a text files which I sent to [email protected]. None came back, meaning they were all delivered successfully. In the event, I have totally sent around 7-8 emails.
Here's the copy of the four email I have sent:
http://66.28.242.122/emails.txt
In the process, I have tried to reach Kevin Medina (The name from whois on registergfly.com) by phone (also from whois). I have been trying to reach him for 2.5 weeks in a row, but the secretary always kept saying "oh, he's just gone out for the day" or "he's out of the office" and I didn't even have a chance to talk to him. I kept calling but for the past week, whever I give a call, I get to their answering machine. So there's no point on trying to call again. I've wasted over $5 on those phone calls (calling card).
Right before one month had passed (from the day I sent the first payment), I filed a paypal buyer complaint. Unfortunately, after waiting for weeks, I received this letter from PayPal today:
(Note: I received two of such letters, for two different payments - $20 and $9.97)
http://66.28.242.122/paypal.txt
It is saying that it cannot resolve conflicts where intangible items are involved (services). So I guess those scumbags know that they can easily steal from customers paying by paypal.
Anyways, I came to the conclusion that my emails were ignored for such a ridiculously little amount ($30) so I decided to go to their Online Tech Support (live operator) for some hope. The first conversation occured on May 14, 2002. The following is the log (copy) of the conversation:
http://66.28.242.122/log1.txt
He told me to send an email to somebody in the name of tim shore ([email protected]). I sent the email on the spot, which returned the next day.
I went to online support again. This time I told him of the story and he gave his own registerfly support email and told me that it will be answered for sure. This was on May 18. Here's a log:
http://66.28.242.122/log2.txt
And I am still waiting.
In conclusion, I am stunned to what extent they can ignore their customers for $30. Is this really going to change their financial position by stealing from people who pay by paypal? Is it a scam or they are just SO busy to handle simple requests? I don't know what to do in this situation so I felt telling other people to beware of this company.
Any feedback/suggestions on further steps would be appreciated. Other stories are welcome as well.
-Dreamman
Ok guys, this is going to be quite long. But I had to take it out after 2 months of hassles. The company I am talking about is RegisterFly.com so bear that mind for the rest of your lives.
P.S. there may be mistakes in the text because I had no time to edit it, whatsoever.
I think I've waited enough time to give that crappy domain registrar time to respond so I am making it public. On March 27th and April 15th, I sent two, relatively small, payments through paypal so they will add it to my account. Both payments were "Status: Completed". Note, these are the second and the third payments sent by paypal. The first payment I sent was successful.
The second payment (March 27th) was on the amount of $20. The third payment was on the amount of $9.97. The reason behind sending the third payment was to indeed check that maybe something really went wrong the second time.
After a few days have passed, nothing had been added to my account. I sent an email to [email protected]. A week or two have passed, and still no answer. I left a trouble ticket on April 4th, 2002 and it is STILL "Status: assigned". I sent the third payment of $9.97 shortly and waited. Still nothing. Sent another email and waited. I have recorded 4 emails in a text files which I sent to [email protected]. None came back, meaning they were all delivered successfully. In the event, I have totally sent around 7-8 emails.
Here's the copy of the four email I have sent:
http://66.28.242.122/emails.txt
In the process, I have tried to reach Kevin Medina (The name from whois on registergfly.com) by phone (also from whois). I have been trying to reach him for 2.5 weeks in a row, but the secretary always kept saying "oh, he's just gone out for the day" or "he's out of the office" and I didn't even have a chance to talk to him. I kept calling but for the past week, whever I give a call, I get to their answering machine. So there's no point on trying to call again. I've wasted over $5 on those phone calls (calling card).
Right before one month had passed (from the day I sent the first payment), I filed a paypal buyer complaint. Unfortunately, after waiting for weeks, I received this letter from PayPal today:
(Note: I received two of such letters, for two different payments - $20 and $9.97)
http://66.28.242.122/paypal.txt
It is saying that it cannot resolve conflicts where intangible items are involved (services). So I guess those scumbags know that they can easily steal from customers paying by paypal.
Anyways, I came to the conclusion that my emails were ignored for such a ridiculously little amount ($30) so I decided to go to their Online Tech Support (live operator) for some hope. The first conversation occured on May 14, 2002. The following is the log (copy) of the conversation:
http://66.28.242.122/log1.txt
He told me to send an email to somebody in the name of tim shore ([email protected]). I sent the email on the spot, which returned the next day.
I went to online support again. This time I told him of the story and he gave his own registerfly support email and told me that it will be answered for sure. This was on May 18. Here's a log:
http://66.28.242.122/log2.txt
And I am still waiting.
In conclusion, I am stunned to what extent they can ignore their customers for $30. Is this really going to change their financial position by stealing from people who pay by paypal? Is it a scam or they are just SO busy to handle simple requests? I don't know what to do in this situation so I felt telling other people to beware of this company.
Any feedback/suggestions on further steps would be appreciated. Other stories are welcome as well.
-Dreamman
Comment