This is why Epassporte sucks ass. - GoFuckYourself.com

AaronM · 04-21-2006, 03:54 PM

I've avoided signing up for this service because I've never really cared for the way they do some things. I've also had problems with Epoch in the past and the relation of the two companies was another reason for me to avoid them.

Well.....Here I sit trying to pay Kandah for a content package so I signed up for an epassporte account and loaded it with $175.00. They took their $10 loading fee and then when I attempted my transfer, I received the following message:

"You cannot transfer funds to another account if your account is less than 3 days old."

So....I promptly got on the phone with Epassporte and contacted one of their reps on ICQ. The rep on ICQ told me it was not possible to over ride this but the rep on the phone said it was. She put me on hold. When she returned, she informed me that the country where the money was being sent (Sweden) was considered a high risk county and because of that, I would not be able to make the transfer at all.

At this point I asked for a full refund to my card including their $10 load fee. I was told they would not refund the load fee but that I could set up a bank transfer for my remaining balance.

WTF kind of bullshit is that? Yeah, it's only 10 bucks but how many other people have you fucked out of load fees for a service that can not be used? Why is there nothing in your terms that mentions a 3 day wait for this service and since when is Sweden considered a high risk country?

So I asked for a supervisor. I get put on hold for several more minutes then the same rep comes back and tells me that in fact, Sweden is not a high risk country but that there is a glitch in their system that is not allowing peer to peer transfers and that she will need to submit a tech ticket to have it looked into.

That's fine and all but what does any of that have to do with the $10 load fee or me speaking to a supervisor?

So, here I sit with Epassporte tying up my money and keeping 10 bucks for a service that doesn't fucking work.

TurboAngel · 04-21-2006, 03:56 PM

Awwww you need a kiss!

AaronM · 04-21-2006, 03:57 PM

Now, I still want to do this deal so if any of you have paypal and will take a paypal payment from me then pay Kandah with epassporte, I would appreciate it. I will not be paying his PayPal directly because that's a great way for me to get my own PayPal shut down.

AaronM · 04-21-2006, 03:59 PM

Quote:

Originally Posted by TurboAngel

Awwww you need a kiss!

No, I need companies who's services work properly and who customer service reps actually care and do what it takes to make a difference.

Maybe I should have "axed" the lady why she was so rude.

HairToStay · 04-21-2006, 04:00 PM

They'll take two more bucks if you move it to a USA bank account. And, to be the bearer of even more bad news, instead of the 3-4 days they claim for the transfer of funds to be completed, it's taking most of us 8-10 days for it to show up in our accounts.

While I love ePassporte, they have a horrible reputation for customer service, despite the best efforts of Keyzer. Calling for help is laughable at best.

If they could not do peer-to-peer transactions I think we'd be reading about this on all the boards. Sweden being a high-risk country would be surprising, as not even the card associations consider that country high risk.

TurboAngel · 04-21-2006, 04:00 PM

Quote:

Originally Posted by AaronM

No, I need companies who's services work properly and who customer service reps actually care and do what it takes to make a difference.

Maybe I should have "axed" the lady why she was so rude.

Well that also but all I can give you is a kiss hun.

Sly · 04-21-2006, 04:03 PM

And yet another ePassporte problem thread. Wait, they're giving away $1k, forget about the problems!

AaronM · 04-21-2006, 04:04 PM

Quote:

Originally Posted by HairToStay

They'll take two more bucks if you move it to a USA bank account. And, to be the bearer of even more bad news, instead of the 3-4 days they claim for the transfer of funds to be completed, it's taking most of us 8-10 days for it to show up in our accounts.

While I love ePassporte, they have a horrible reputation for customer service, despite the best efforts of Keyzer. Calling for help is laughable at best.

If they could not do peer-to-peer transactions I think we'd be reading about this on all the boards. Sweden being a high-risk country would be surprising, as not even the card associations consider that country high risk.

She retracted the high risk statement. She also finally transferred me to a supervisor who told me that it was a system glitch that was affecting SOME accounts and that they had been dealing with it for about 4 days.

Keyser says the 3 day thing is a new rule to prevent fraud.....That's understandable but why is it not mentioned in their TOS? Oh yeah...Because they suck.

Juilan · 04-21-2006, 04:09 PM

Quote:

Originally Posted by AaronM

Now, I still want to do this deal so if any of you have paypal and will take a paypal payment from me then pay Kandah with epassporte, I would appreciate it. I will not be paying his PayPal directly because that's a great way for me to get my own PayPal shut down.

I can help you out hit me up on ICQ.

Deej · 04-21-2006, 04:10 PM

I have stopped using Epass... Im amazed you got support right away....

But other people like them...

Michael O · 04-21-2006, 04:12 PM

New accounts can't send p2p transactions the first 3 days this is to prevent fraud.

I appologize for you getting the wrong info from CS Aaron.

DamageX · 04-21-2006, 04:14 PM

Sweden, high-risk country?

baddog · 04-21-2006, 04:18 PM

You are going to notice a few things you won't like about it. Unfortunately, it is a necessary evil to conduct business in adult.

AaronM · 04-21-2006, 04:19 PM

Quote:

Originally Posted by Keyser Soze

New accounts can't send p2p transactions the first 3 days this is to prevent fraud.

I appologize for you getting the wrong info from CS Aaron.

That's cool man. I have no problem with that..IF IT'S CLEARLY DISCLOSED in the TOS. Which, it is not.

AaronM · 04-21-2006, 04:21 PM

Quote:

Originally Posted by baddog

You are going to notice a few things you won't like about it. Unfortunately, it is a necessary evil to conduct business in adult.

Fuck that. I've been doing business without them and will continue to do so.

But now, I will bash the hell out of them every chance I get. All over 10 bucks, bad service, and inconveniencing me.

CDSmith · 04-21-2006, 04:25 PM

Quote:

Originally Posted by baddog

You are going to notice a few things you won't like about it. Unfortunately, it is a necessary evil to conduct business in adult.

I guess it depends on the type of business you're doing then. I've held off on getting an epass account all this time, have always been able to work around it just fine.

Maybe one day, when threads like this haven't popped up in some time.

V_RocKs · 04-21-2006, 04:27 PM

Quote:

Originally Posted by AaronM

I've avoided signing up for this service because I've never really cared for the way they do some things. I've also had problems with Epoch in the past and the relation of the two companies was another reason for me to avoid them.

Well.....Here I sit trying to pay Kandah for a content package so I signed up for an epassporte account and loaded it with $175.00. They took their $10 loading fee and then when I attempted my transfer, I received the following message:

"You cannot transfer funds to another account if your account is less than 3 days old."

So....I promptly got on the phone with Epassporte and contacted one of their reps on ICQ. The rep on ICQ told me it was not possible to over ride this but the rep on the phone said it was. She put me on hold. When she returned, she informed me that the country where the money was being sent (Sweden) was considered a high risk county and because of that, I would not be able to make the transfer at all.

At this point I asked for a full refund to my card including their $10 load fee. I was told they would not refund the load fee but that I could set up a bank transfer for my remaining balance.

WTF kind of bullshit is that? Yeah, it's only 10 bucks but how many other people have you fucked out of load fees for a service that can not be used? Why is there nothing in your terms that mentions a 3 day wait for this service and since when is Sweden considered a high risk country?

So I asked for a supervisor. I get put on hold for several more minutes then the same rep comes back and tells me that in fact, Sweden is not a high risk country but that there is a glitch in their system that is not allowing peer to peer transfers and that she will need to submit a tech ticket to have it looked into.

That's fine and all but what does any of that have to do with the $10 load fee or me speaking to a supervisor?

So, here I sit with Epassporte tying up my money and keeping 10 bucks for a service that doesn't fucking work.

Karma is a bitch isn't she?

digifan · 04-21-2006, 04:27 PM

Quote:

Originally Posted by DamageX

Sweden, high-risk country?

Hmm...

Deej · 04-21-2006, 04:27 PM

Quote:

Originally Posted by V_RocKs

Karma is a bitch isn't she?

10 dollar Karma?

V_RocKs · 04-21-2006, 04:28 PM

Quote:

Originally Posted by AaronM

Fuck that. I've been doing business without them and will continue to do so.

But now, I will bash the hell out of them every chance I get. All over 10 bucks, bad service, and inconveniencing me.

Can't wait for your Paypal account to get locked for 6 months...

MaDalton · 04-21-2006, 04:28 PM

Quote:

Originally Posted by DamageX

Sweden, high-risk country?

you should stop sending Vikings in boats over to the US - they're obviously frightened

AaronM · 04-21-2006, 04:30 PM

Quote:

Originally Posted by V_RocKs

Karma is a bitch isn't she?

Karma huh? Whatever you say, troll.

Nothing a dispute through my bank won't resolve.

Gerco · 04-21-2006, 04:33 PM

Quote:

Originally Posted by Keyser Soze

New accounts can't send p2p transactions the first 3 days this is to prevent fraud.

I appologize for you getting the wrong info from CS Aaron.

I tried to signup to get a personal account, got your emails etc, they said to verify a small deposit to my bank yada yada... no deposit was ever made. So no way to verify, sat on hold waiting for support for like 30 minutes, then just said screw it.

directfiesta · 04-21-2006, 04:33 PM

Quote:

Originally Posted by AaronM

Now, I still want to do this deal so if any of you have paypal and will take a paypal payment from me then pay Kandah with epassporte, I would appreciate it. I will not be paying his PayPal directly because that's a great way for me to get my own PayPal shut down.

Funny, I had no problem paying him with Epass on March 17th ....

AaronM · 04-21-2006, 04:35 PM

Quote:

Originally Posted by Gerco

I tried to signup to get a personal account, got your emails etc, they said to verify a small deposit to my bank yada yada... no deposit was ever made. So no way to verify, sat on hold waiting for support for like 30 minutes, then just said screw it.

From their account signup page:

"Choose a Personal account to shop online or around the corner. You can obtain a Virtual Visa for anonymous online shopping within minutes! You can even send money to any other ePassporte cardholder instantly anywhere!"

Can you say False Advertising?

And yes, I did verify the small transaction on my account.

Michael O · 04-21-2006, 04:36 PM

Quote:

Originally Posted by Gerco

I tried to signup to get a personal account, got your emails etc, they said to verify a small deposit to my bank yada yada... no deposit was ever made. So no way to verify, sat on hold waiting for support for like 30 minutes, then just said screw it.

Sometimes they don't show up because they are pending amounts, we can verify your card manually if you email me I can help you get an account setup.

Deej · 04-21-2006, 04:36 PM

business could be so much better if youd just let it....it just boggles the mind on why Customer Service isnt focused on, and simply just telling the truth and not witholding any of it.

I'll just leave it at that :P

AaronM · 04-21-2006, 04:36 PM

Quote:

Originally Posted by directfiesta

Funny, I had no problem paying him with Epass on March 17th ....

Was it a new epassporte account or an existing one?

V_RocKs · 04-21-2006, 04:39 PM

Quote:

Originally Posted by AaronM

Karma huh? Whatever you say, troll.

Nothing a dispute through my bank won't resolve.

Troll? All I ever hear from you is talk...

Telling people about your kickass life and personally I think you live with your mom... Probably in the basement... The trips? Paid for by the current employer... Nice fantasy life, dickhead!

Libertine · 04-21-2006, 04:39 PM

Quote:

Originally Posted by DamageX

Sweden, high-risk country?

Have you seen the women there? A man with a weak heart would not survive a night with one of those. That's a pretty big fucking risk, if you ask me.

Nom_is · 04-21-2006, 04:40 PM

I have found their service to be a little below par myself.

I have only received payments, so sending them has not been a problem for me. Regardless, the length of time it took for me to sign up, verify my credit card and verify my account for withdrawals was significantly longer than I liked. I have internet banking and can see all pending transactions for my account.

Also, once I had finally verified my account, it took about 7 working days for the money just to show as "pending" in my bank account.

I bank with Wells Fargo, and generally any pending transactions I have appear very promptly, but not with epassporte, so I am disappointed with their service on the whole.

directfiesta · 04-21-2006, 04:41 PM

Quote:

Originally Posted by AaronM

Was it a new epassporte account or an existing one?

A month old .... but still, they didn't consider it a " high risk " country ...

I am just fed up of resetting my password every day...

CDSmith · 04-21-2006, 04:41 PM

Quote:

Originally Posted by AaronM

From their account signup page:

"Choose a Personal account to shop online or around the corner. You can obtain a Virtual Visa for anonymous online shopping within minutes! You can even send money to any other ePassporte cardholder instantly anywhere!"

Can you say False Advertising?

And yes, I did verify the small transaction on my account.

Keyser! Tell whomever's in charge of the Epass website to get off their ass and UPDATE THE TOS!

Holy crap already.

Juicy D. Links · 04-21-2006, 04:43 PM

I cybered with Aaron on the phone as me and izzz left the midtown tunnel

jacked · 04-21-2006, 04:49 PM

would you like a cookie?

Deej · 04-21-2006, 04:49 PM

Quote:

Originally Posted by CDSmith

Keyser! Tell whomever's in charge of the Epass website to get off their ass and UPDATE THE TOS!

Holy crap already.

This certianly isnt the first nor last time they have been made aware of this....

set it up and watch it roll in....lets say we have all these departments that do things....and stick a guy at a computer and have him rep us.... and thats a business....

no offense to anyone BUT the business....

CDSmith · 04-21-2006, 04:57 PM

Quote:

Originally Posted by Deej_E4A

no offense to anyone BUT the business....

Absolutely.

Keyser has been stellar in his representation of this company, but it's obvious that he can only do so much. Some of the phone support people over there need to shape up, as does the person or persons in charge of keeping the information on their website current.

AaronM · 04-21-2006, 05:12 PM

Quote:

Originally Posted by V_RocKs

Troll? All I ever hear from you is talk...

Telling people about your kickass life and personally I think you live with your mom... Probably in the basement... The trips? Paid for by the current employer... Nice fantasy life, dickhead!

Ya see....That's exactly what makes you a troll.

AaronM · 04-21-2006, 05:14 PM

Quote:

Originally Posted by CDSmith

Keyser! Tell whomever's in charge of the Epass website to get off their ass and UPDATE THE TOS!

Holy crap already.

Uh huh....This dispute will be a slam dunk.

madawgz · 04-21-2006, 05:16 PM

that sucks.... cant you wait 3 days bro?

DamageX · 04-21-2006, 05:19 PM

Quote:

Originally Posted by madawgz

that sucks.... cant you wait 3 days bro?

Someone donated a brain transplant to you, and you got an ant's?

Paparazzi · 04-21-2006, 05:19 PM

Sweden, a high risk county? hahahahha. The lady at the bank doesn't even know what a chargeback is...

AaronM · 04-21-2006, 05:20 PM

Quote:

Originally Posted by madawgz

that sucks.... cant you wait 3 days bro?

Shouldn't have to when their site says it's not required. I'm in the middle of a business deal with a content provider who doesn't have a decent way to accept payments.

Seems that everybody is running their businesses half assed these days.

Michael O · 04-21-2006, 05:24 PM

Aaron
I will get someone on this Monday morning and try to see if its possible to refund your money can you email me your account name?

This is said without me going thru the TOS I don't have the time right now.

Tapaz · 04-21-2006, 05:26 PM

LOL ... Sweden high risk...LOL

chadglni · 04-21-2006, 05:27 PM

Quote:

Originally Posted by Keyser Soze

Aaron
I will get someone on this Monday morning and try to see if its possible to refund your money can you email me your account name?

This is said without me going thru the TOS I don't have the time right now.

Haha, 3 days is gone by then.

AaronM · 04-21-2006, 05:32 PM

Quote:

Originally Posted by chadglni

Haha, 3 days is gone by then.

Nah, then it will probably be changed to 3 business days.

Oh well, at least Keyser is trying to be helpful and that is much appreciated.

woj · 04-21-2006, 05:36 PM

Quote:

Originally Posted by AaronM

Now, I still want to do this deal so if any of you have paypal and will take a paypal payment from me then pay Kandah with epassporte, I would appreciate it. I will not be paying his PayPal directly because that's a great way for me to get my own PayPal shut down.

icq: 33375924 if you still need a hand with that...

cams2chat · 04-21-2006, 05:37 PM

Quote:

Originally Posted by Keyser Soze

Sometimes they don't show up because they are pending amounts, we can verify your card manually if you email me I can help you get an account setup.

Keyser I would put a second card on my personal account but I couldnt stand going through phoning the bank again.

Business account number 1 is my US company and I am waiting for Wellsfargo to set up so I can do a wire to you guys....because you wont accept a wire or credit card or anything form anywhere except mny Wells Fargo account

Business account number 2 is my Hong Kong company and wired the $100 asked for and despite it not being to accept paymants on the site (coming) and just being used to pay for work done it cant be activated until site up.

I like your product and I want to use it...... you just make it so damn hard to get anything done.

So I have a personal card thats needs a second credit card added which u make so difficult......hell, let me load on it for $50 and freeze the $50 or something rather than phoning banks to find I have a 13 cent pending charge or whatever.

1st business account I can understand but why delay second when you have my wire and account is not for use on site. Frankly that one is the real winner.

baddog · 04-21-2006, 05:52 PM

Quote:

Originally Posted by CDSmith

I guess it depends on the type of business you're doing then. I've held off on getting an epass account all this time, have always been able to work around it just fine.

Maybe one day, when threads like this haven't popped up in some time.

Well, I guess when you have as many European clients as I do it becomes a necessary evil.

04-21-2006, 03:54 PM	#1
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	This is why Epassporte sucks ass. I've avoided signing up for this service because I've never really cared for the way they do some things. I've also had problems with Epoch in the past and the relation of the two companies was another reason for me to avoid them. Well.....Here I sit trying to pay Kandah for a content package so I signed up for an epassporte account and loaded it with $175.00. They took their $10 loading fee and then when I attempted my transfer, I received the following message: "You cannot transfer funds to another account if your account is less than 3 days old." So....I promptly got on the phone with Epassporte and contacted one of their reps on ICQ. The rep on ICQ told me it was not possible to over ride this but the rep on the phone said it was. She put me on hold. When she returned, she informed me that the country where the money was being sent (Sweden) was considered a high risk county and because of that, I would not be able to make the transfer at all. At this point I asked for a full refund to my card including their $10 load fee. I was told they would not refund the load fee but that I could set up a bank transfer for my remaining balance. WTF kind of bullshit is that? Yeah, it's only 10 bucks but how many other people have you fucked out of load fees for a service that can not be used? Why is there nothing in your terms that mentions a 3 day wait for this service and since when is Sweden considered a high risk country? So I asked for a supervisor. I get put on hold for several more minutes then the same rep comes back and tells me that in fact, Sweden is not a high risk country but that there is a glitch in their system that is not allowing peer to peer transfers and that she will need to submit a tech ticket to have it looked into. That's fine and all but what does any of that have to do with the $10 load fee or me speaking to a supervisor? So, here I sit with Epassporte tying up my money and keeping 10 bucks for a service that doesn't fucking work. Last edited by AaronM; 04-21-2006 at 03:56 PM..

04-21-2006, 04:00 PM	#5
HairToStay Confirmed User Join Date: Oct 2002 Location: Southcoast, Mass. Posts: 1,521	They'll take two more bucks if you move it to a USA bank account. And, to be the bearer of even more bad news, instead of the 3-4 days they claim for the transfer of funds to be completed, it's taking most of us 8-10 days for it to show up in our accounts. While I love ePassporte, they have a horrible reputation for customer service, despite the best efforts of Keyzer. Calling for help is laughable at best. If they could not do peer-to-peer transactions I think we'd be reading about this on all the boards. Sweden being a high-risk country would be surprising, as not even the card associations consider that country high risk. __________________ Make bank by giving your surfers free pics every day and it costs you NOTHING! Use POTD Sponsors to find adult sponsors in more than 75 niches who offer a POTD feature!

04-21-2006, 04:03 PM	#7
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,341	And yet another ePassporte problem thread. Wait, they're giving away $1k, forget about the problems! __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

04-21-2006, 04:10 PM	#10
Deej I make pixels work Industry Role: Join Date: Jun 2005 Location: I live here... Posts: 24,386	I have stopped using Epass... Im amazed you got support right away.... But other people like them... __________________ Deej's Designs n' What Not Hit me up for Design, CSS & Photo Retouching Icq#30096880

04-21-2006, 04:12 PM	#11
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	New accounts can't send p2p transactions the first 3 days this is to prevent fraud. I appologize for you getting the wrong info from CS Aaron. __________________ Truth Teller

04-21-2006, 03:56 PM	#2
TurboAngel H.B.I.C. Industry Role: Join Date: Jun 2003 Location: NC Posts: 30,122	Awwww you need a kiss!

04-21-2006, 03:57 PM	#3
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	Now, I still want to do this deal so if any of you have paypal and will take a paypal payment from me then pay Kandah with epassporte, I would appreciate it. I will not be paying his PayPal directly because that's a great way for me to get my own PayPal shut down.

04-21-2006, 04:14 PM	#12
DamageX Marketing & Strategy Industry Role: Join Date: Jun 2001 Location: Former nomad Posts: 14,293	Sweden, high-risk country? __________________ Whitehat is for chumps If you don't do it, somebody else will - true story!

04-21-2006, 04:18 PM	#13
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	You are going to notice a few things you won't like about it. Unfortunately, it is a necessary evil to conduct business in adult.

04-21-2006, 04:36 PM	#27
Deej I make pixels work Industry Role: Join Date: Jun 2005 Location: I live here... Posts: 24,386	business could be so much better if youd just let it....it just boggles the mind on why Customer Service isnt focused on, and simply just telling the truth and not witholding any of it. I'll just leave it at that :P __________________ Deej's Designs n' What Not Hit me up for Design, CSS & Photo Retouching Icq#30096880

04-21-2006, 04:40 PM	#31
Nom_is Confirmed User Join Date: Jan 2006 Posts: 197	I have found their service to be a little below par myself. I have only received payments, so sending them has not been a problem for me. Regardless, the length of time it took for me to sign up, verify my credit card and verify my account for withdrawals was significantly longer than I liked. I have internet banking and can see all pending transactions for my account. Also, once I had finally verified my account, it took about 7 working days for the money just to show as "pending" in my bank account. I bank with Wells Fargo, and generally any pending transactions I have appear very promptly, but not with epassporte, so I am disappointed with their service on the whole. __________________ ICQ# 314-721-978

04-21-2006, 04:43 PM	#34
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	I cybered with Aaron on the phone as me and izzz left the midtown tunnel

04-21-2006, 04:49 PM	#35
jacked sperm tail Industry Role: Join Date: May 2004 Location: nj Posts: 11,019	would you like a cookie? __________________ Got Cam Models? icq: 361-607-616

04-21-2006, 05:16 PM	#40
madawgz 8.8.8.8 Industry Role: Join Date: Mar 2006 Location: Noordermarkt Posts: 30,509	that sucks.... cant you wait 3 days bro? __________________ TAEMDLRMSKRJIXMRLSMRJ.

04-21-2006, 05:19 PM	#42
Paparazzi Confirmed User Join Date: Mar 2002 Posts: 3,488	Sweden, a high risk county? hahahahha. The lady at the bank doesn't even know what a chargeback is... __________________ Pure Level(3) Premium Bandwidth When Quality Counts

04-21-2006, 05:24 PM	#44
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	Aaron I will get someone on this Monday morning and try to see if its possible to refund your money can you email me your account name? This is said without me going thru the TOS I don't have the time right now. __________________ Truth Teller Last edited by Michael O; 04-21-2006 at 05:25 PM..

04-21-2006, 05:26 PM	#45
Tapaz Confirmed User Join Date: Jun 2005 Location: CamCity Posts: 1,745	LOL ... Sweden high risk...LOL