In response to the people posting in nofxs thread

[Dave Foster]

i've never had a problem with my epass and appreciate the support so far! Keyser, i admire the way you handle so much criticism with such diplomacy...keep up the good work

[Juicy D. Links]

For the Record:

I am sexy

[Michael O]

Here is my constructive criticism/recommendations for Epassporte:

Why don't you guys worry about/address fixing the recurring complaints and problems in order to retain your current clients, instead of worrying about:

A. Who is going to be the model for your next (expensive) ad,

or

B. Coming up with gimmics like trying to lure new customers or retain current ones by giving away money in some goofy contest.

Problems are fixed or being fixed whenever people have problems its looked into and if a lot of people are having the same problems/issues things will be put into place to better it.

Marketing/CS/Techs are different departments of the same company, a marketing person may not be able to fix a CS or tech issue.

[3M TA3]

For the Record:

I am sexy

Is that an accomplishment for you or were you born that way?

[Michael O]

I love epassporte. It comes in very handy, but what I'm wondering is why do we have to pay for the electron card? Take paypal for instances. You get a card to use to take your $ out from ATM's and it's free. Why is it that with epassporte it costs us money? It's like your bank charging you $35 to get an ATM card for YOUR account with YOUR money. I know it costs $ to produce the cards, but the cost should not be put on us. After all, epass makes money off every transfer made using the system. Personally, I think that the card should be free. the only time it should cost something is IF someone lost their card and need a replacement. Since we pay when it comes to everything we should have some sort of system that protects us from being fucked over by scammer, but we don't.. Now, how much does the card actually cost to make? Surely not $35 a pop.

1. we get charged $ to load money onto out account from a credit card
2. we get charged $ to transfer $ to another account
3. the exchange rates we get suck (USD to CND or whatever)
4. We have to pay in order to get an Electron card that almost looks fake
5. We have to pay a yearly fee to keep the card active. (why? as long as the epassporte account is open the card should stay active at no cost)

That's just my 2 cents.

ePassporte is a business and it costs money to run a business and in the end I think the owner would like a profit just like with every other business.

1. Yes but it costs money to process the transaction.
2. its $.25
3. The ATM where you withdraw the money sets the exchange rate and the cases I've looked into when someone complained about a bad exchange rate its normally less than 1% difference from the official exchange rate.
4. The new version of the Electron card that have been sent out over the last year looks a lot better and like a normal card.
5. Like I mentioned a couple of times ePassporte is a business and money have to be made somewhere. I know I still save hundreds every year by using ePassporte instead of having to cash foreign checks.

[Michael O]

For the Record:

I am sexy

I guess we will see when your ad comes out in gayvn. :D

[EdgeXXX]

*Let me start by saying that I have nothing against you or Epassporte. I am going to be very honest in (and not sugar-coat) my responses and constructive criticism toward Epassporte; so I hope that you don't take offense to any of it.*

Problems are fixed or being fixed whenever people have problems its looked into and if a lot of people are having the same problems/issues things will be put into place to better it.

Marketing/CS/Techs are different departments of the same company, a marketing person may not be able to fix a CS or tech issue.

This is exactly what I am talking about, Keyser. The problem does not lie within your Marketing, Customer Service, or Tech Support departments; the problem with Epassporte is a POOR Management team. Who is the Operations Director and what are his/her qualifications? You don't have to answer that here, I am posing that as a question that Epassporte management should be asking themselves. The company just looks like it has NO idea what it's doing. The Marketing Dept should be fully aware of your company's current PR (Public Relations) crisis and be working closely with the CS team to come up with an EFFECTIVE damage control plan and marketing/promotion strategy, not coming up with these gimmics and ad model polls; all this does is act as a slap in the face of current customers with unresolved issues or complaints and makes the company look like it is trying ignore it's problems (thereby actually increasing perceived PR damage).

[Antonio]

Personally I got tired of playing the I hope it works game as well as all the ridiculous fees. $35 for a debit card to access my money.....

Ridiculous fees? Getting paid by epassporte is 3 times cheaper that cashing checks - at least for me, and my bank only charges about 5 bucks per check, there are countries where the fee is much higher.

[EdgeXXX]

Ridiculous fees? Getting paid by epassporte is 3 times cheaper that cashing checks - at least for me, and my bank only charges about 5 bucks per check, there are countries where the fee is much higher.

Where are you cashing your checks?

[baddog]

Tam there is a system in place to prevent people from going on and on scamming people, if you weren't asked for the info whenyou called CS please send it to me.
If you send me the account name of the person, your account name and the date of the transaction I will make sure its noted on his account.

Okay, I have someone that ripped me off for $500 of epassporte funds, if I report it to you will this prevent them from being able to acccess their epass account? If not, what will happen?

[baddog]

Load fee $5 per $100 or portion there off.
Yes it can seem a bit high but its high risk transactions.

How is it a high risk transaction to take money from my bank account?

[Michael O]

Okay, I have someone that ripped me off for $500 of epassporte funds, if I report it to you will this prevent them from being able to acccess their epass account? If not, what will happen?

Its looked into on a case by case basis and if an account receives complaints its noted on the account and closed if necessary.
Please email or ICQ me the account name I think I know the story.

[baddog]

Its looked into on a case by case basis and if an account receives complaints its noted on the account and closed if necessary.
Please email or ICQ me the account name I think I know the story.

I'll out her here - [email protected]

Also, why does it take so damn long to fund an account? I funded on 2/28 and the $$ still isn't there.

[Michael O]

I'll out her here - [email protected]

Also, why does it take so damn long to fund an account? I funded on 2/28 and the $$ still isn't there.

Please contact me with your account name and I will have someone look into why this is taking to long.

[chowda]

How is it a high risk transaction to take money from my bank account?

stolen bank accounts.