In response to the people posting in nofxs thread

[Jace]

Here is my constructive criticism/recommendations for Epassporte:

Why don't you guys worry about/address fixing the recurring complaints and problems in order to retain your current clients, instead of worrying about:

A. Who is going to be the model for your next (expensive) ad,

or

B. Coming up with gimmics like trying to lure new customers or retain current ones by giving away money in some goofy contest.

yeah,I kind of wondered about that too

i guess when you are trying to get new customers in you have to peddle to the lowest common denominator, a guy being horny....and it sucks to see so many shitty companies spend all this money on advertising and contests, when the only thing people really care about is using a solid service that works

[Chris]

hey i got my new card the other day
ill hit you up in a few to cancle my other one once i make sure this one works
thnx

[Yngwie]

I love epassporte. It comes in very handy, but what I'm wondering is why do we have to pay for the electron card? Take paypal for instances. You get a card to use to take your $ out from ATM's and it's free. Why is it that with epassporte it costs us money? It's like your bank charging you $35 to get an ATM card for YOUR account with YOUR money. I know it costs $ to produce the cards, but the cost should not be put on us. After all, epass makes money off every transfer made using the system. Personally, I think that the card should be free. the only time it should cost something is IF someone lost their card and need a replacement. Since we pay when it comes to everything we should have some sort of system that protects us from being fucked over by scammer, but we don't.. Now, how much does the card actually cost to make? Surely not $35 a pop.

1. we get charged $ to load money onto out account from a credit card
2. we get charged $ to transfer $ to another account
3. the exchange rates we get suck (USD to CND or whatever)
4. We have to pay in order to get an Electron card that almost looks fake
5. We have to pay a yearly fee to keep the card active. (why? as long as the epassporte account is open the card should stay active at no cost)

That's just my 2 cents.

[Michael O]

I love my Epassporte account and I wouldn't want to lose it. The ONLY problem I have with it is that there is no buyer protection on this service. We recently paid someone via epass to do some work for us and when he didn't deliver the work to us, I tried everything I could do to file a claim, get a refund and everything, and there was not one thing we could do. I called Epass, I contacted the person who got the money, I did everything I could and was told I had ZERO recourse for money paid to a scammer.

I understand that it's our responsibility to take care of these things, but when there is absolutely no getting a refund from a client and we need to deal with it, Epass should have SOME means of keeping these people from scamming other people. When I called, I was told very flatly, there isn't anything I can do. I can't file a claim on this client so that he can't scam anyone else, I can't ask for a refund, there is literally not on thing a buyer can do to protect themselves against this.

It wasn't much money, but that wasn't the point. The point was to make sure he didn't do this again, but yet he is STILL doing it to people and there seems to be nothing anyone can do to stop him.

That is the only issue I have or ever have had with Epass. I don't mind the paying for a new card if I lose it or it's beaten up or whatever, that's business. What I DO hold issue with is someone being allowed to use a system to scam people and there's not one thing anyone can do about it. That is the only thing I could ever complain about.

I am not beating you up, Keyser, not even close. I am just giving a constructive criticism on things I don't like about the system and this is the only one I have. And it isn't even about me, it's about the fact that this was put together to protect us from chargebacks and such, but what do we do when someone is just allowed to scam and scam using your system and no one can do anything about it?

Tam there is a system in place to prevent people from going on and on scamming people, if you weren't asked for the info whenyou called CS please send it to me.
If you send me the account name of the person, your account name and the date of the transaction I will make sure its noted on his account.

[bellskids]

You have to pay for a new epassporte card because of wear and tear? Gees, no banking services that I know of here in the UK charge anything for replacement cards. Maybe its different in the states I dont know but that sucks from my point of view.

[Michael O]

Personally I got tired of playing the I hope it works game as well as all the ridiculous fees. $35 for a debit card to access my money that someone had to pay to load into the system and then it only works at certain locations if your lucky? (yes there was plenty of money available)

As far as why it sucks, try typing in epassporte sucks into the search here, there are pages and pages and pages full of peoples complaints. Its easy to see your company has some major problems in the customer service department and it doesn't seem like they care to improve it. If they had a more proactive approach on fixing customer issues I would be more inclined to deal with the fees and use your services, Instead they choose to pass the blame onto the user and act like they are the ones being unreasonable.



There isn't much you can do Keyser I think its the companies attitude as a whole that needs to change. Until them I'll use them only on a limited basis.

You are based in Florida right? Then you can withdraw to your bank account directly for a fee of $2.
The Electron card costs $35 and thats the way it is, not really much to say about it, everything costs money these days and its up to everyone individually to decide if its worth the $35.
The Electron card should work in all ATM's with the PLUS logo.

[Scotty.T]

Keyser, IS the new upgraded system in place so that I can get an account name that starts with 's' ???

[candyflip]

ePass for me is a last resort. I'd go to the drug store and get one of those prepaid jobbies before having to rely on ePass.

[Chris]

You are based in Florida right? Then you can withdraw to your bank account directly for a fee of $2.
The Electron card costs $35 and thats the way it is, not really much to say about it, everything costs money these days and its up to everyone individually to decide if its worth the $35.
The Electron card should work in all ATM's with the PLUS logo.

i can see that the card does not work in every atm
i have had ONE (older ) atm that still gave out in 10's tell me that I had zero balance
it didnt even ask me if i wanted to take from checking savings or credit
so i dunno
could just be a dated machine

[Odin]

Only thing I'll add to this thread is that I recently dealt with keyser re: my epass account and he took care of things in a very quick and professional manner and was happy with the end result. I understand some people have some honest grief with epass, but I don't understand why all the drama is happening around a $35 card, kinda pathetic.

[Tam]

Tam there is a system in place to prevent people from going on and on scamming people, if you weren't asked for the info whenyou called CS please send it to me.
If you send me the account name of the person, your account name and the date of the transaction I will make sure its noted on his account.

Ok, I'll send it to you now. When I talked to her, I gave her his info, I forget her name, and she asked me to hold, I did. A few minutes later she came back and says "Nope, nothing we can do, contact the client" and that was that. I would have been JUST as happy if they would just stop him, he is a known scammer and I don't want him scamming anyone else. But she did take his info and mine. I'll send it to you now. Just please stop this guy. Like I said, my loss wasn't bad, any loss is bad, yes, but I am not worried about me, I am more concerned with this guy being stopped.

[~Ray]

I have problems loading, but never unloading. I don't mind the $35 because I make enough to where I could care less about $35. I'd pay $35 a year to us the epassporte system. Better than going to Western Union...

[rick-e]

I think the quality of the card is pretty good, but my card was issued in october 2005 so not sure of the quality of the cards issued earlier.

[Michael O]

as mickeyG said, the fees are insane...that is one of the many reasons I have no interest in using them

Are they really?
$.25 for a p2p
$5 anually for the virtual card.
No fee for receiving money.
We can agree on thats cheap right?

$2 per withdrawal using the electron card.
If I use my CC to withdraw money its a lot more than $2 and if you take out $500 its a 0.4% fee.
If you withdraw $1000 its 0.2% fee

$35 yearly for the Electron card.
Again its up to everyone individually if they want to pay for this service or not for non-US webmasters its makes it a lot cheaper to receive payments I save several hundred a year by using ePassporte as a webmaster.

Load fee $5 per $100 or portion there off.
Yes it can seem a bit high but its high risk transactions.

[Trixxxia]

I personally have never had problems with it. I know before I hand it out to pay to ask first if their systems are 'modern' enough to accept Visa Electron cards - if the cashier doesn't know what I'm talking about, I take out the cash or regular cards. I've never had a problem getting money from the card & even went as far as sending one to my mom-in-law in Europe as it's much easier to 'send' a gift for special occasions or in case of emergency.