In response to the people posting in nofxs thread

[Michael O]

1. ePassporte don't make shitty cards on purpose, the first version of the Electron card didn't live up to the quality expected and new and better cards are being issued now.

2. A new card costs $35 to get issued. There is work involved in issuing a new card because there can only be one active card per account at any time. The Electron card expiration date follows the virtual card. Meaning if your virtual card expires in 06/06 and you lose your Electron card now, a replacement card will only be good thru 06/06 in such cases we will charge you a fee of $35 for a new card and when a replacement card is issued in June the system will charge you a new fee but we will credit the money back to your account, you won't have to pay for a new card twice within 3 months.
Starting to issue free cards to those with worn out cards but not to those that lost their card or broke theirs wouldn't be an easy task. How about those that didn't store their card correctly.
ePassporte is a business like any other and the price of the Electron card is $35 per year and $35 if you need a new card issued but if you feel there is a good reason you shouldn't pay the $35 contact me and I will forward your request, we are not unreasonable.
New Electron cards that are issued are good for 2 years but you need to pay the yearly fee to keep it active.

3. nofx I added you to ICQ so I can get your account name so you can close your account as per your request.

4. kBizzle there are limits on how much there can be withdrawn to bank accounts but these limits can be raised. If your girlfriend still have problems please contact me or have her contact me and we will get it sorted out.

5. Please keep this thread in a good tone if you have problems, question or constructive criticism please post it here or contact me using the info in my sig.

[Alphonso]

this is a good spot

[jimthefiend]

3. nofx I added you to ICQ so I can get your account name so you can close your account as per your request.

Owned. haha

[Phoenix]

i love my epassporte

[King Adam]

I have good and bad opinions about ePassporte.

Good post above .... its important to make an effort.

[dropped9]

this is a good spot

You whore.....

[MickeyG]

just face it epassporte sucks. They have tons of problems and couldn't careless about fixing them.

I feel bad for Keyser having to go around defending them..

[Michael O]

just face it epassporte sucks. They have tons of problems and couldn't careless about fixing them.

I feel bad for Keyser having to go around defending them..

What problems do you have?
Why does it suck?
Anything I can do to make it easier/better for you to use ePassporte?
The keywords in #5 were constructive criticism

[Jace]

Owned. haha

he asked to have his account closed, how is that owned?

[Tam]

I love my Epassporte account and I wouldn't want to lose it. The ONLY problem I have with it is that there is no buyer protection on this service. We recently paid someone via epass to do some work for us and when he didn't deliver the work to us, I tried everything I could do to file a claim, get a refund and everything, and there was not one thing we could do. I called Epass, I contacted the person who got the money, I did everything I could and was told I had ZERO recourse for money paid to a scammer.

I understand that it's our responsibility to take care of these things, but when there is absolutely no getting a refund from a client and we need to deal with it, Epass should have SOME means of keeping these people from scamming other people. When I called, I was told very flatly, there isn't anything I can do. I can't file a claim on this client so that he can't scam anyone else, I can't ask for a refund, there is literally not on thing a buyer can do to protect themselves against this.

It wasn't much money, but that wasn't the point. The point was to make sure he didn't do this again, but yet he is STILL doing it to people and there seems to be nothing anyone can do to stop him.

That is the only issue I have or ever have had with Epass. I don't mind the paying for a new card if I lose it or it's beaten up or whatever, that's business. What I DO hold issue with is someone being allowed to use a system to scam people and there's not one thing anyone can do about it. That is the only thing I could ever complain about.

I am not beating you up, Keyser, not even close. I am just giving a constructive criticism on things I don't like about the system and this is the only one I have. And it isn't even about me, it's about the fact that this was put together to protect us from chargebacks and such, but what do we do when someone is just allowed to scam and scam using your system and no one can do anything about it?

[MickeyG]

What problems do you have?
Why does it suck?

Personally I got tired of playing the I hope it works game as well as all the ridiculous fees. $35 for a debit card to access my money that someone had to pay to load into the system and then it only works at certain locations if your lucky? (yes there was plenty of money available)

As far as why it sucks, try typing in epassporte sucks into the search here, there are pages and pages and pages full of peoples complaints. Its easy to see your company has some major problems in the customer service department and it doesn't seem like they care to improve it. If they had a more proactive approach on fixing customer issues I would be more inclined to deal with the fees and use your services, Instead they choose to pass the blame onto the user and act like they are the ones being unreasonable.

Anything I can do to make it easier/better for you to use ePassporte?
The keywords in #5 were constructive criticism

There isn't much you can do Keyser I think its the companies attitude as a whole that needs to change. Until them I'll use them only on a limited basis.

[RogerV]

Sounds great and I support Epassporte 100% as well as 100's of our affiliates we pay monthly through their system.

[G-Rotica]

Buyer protection would be nice. Or some kind of escrow service. And I know they exist, but how about an all in one service?

[Jace]

as mickeyG said, the fees are insane...that is one of the many reasons I have no interest in using them

[EdgeXXX]

Here is my constructive criticism/recommendations for Epassporte:






Why don't you guys worry about/address fixing the recurring complaints and problems in order to retain your current clients, instead of worrying about:

A. Who is going to be the model for your next (expensive) ad,

or

B. Coming up with gimmics like trying to lure new customers or retain current ones by giving away money in some goofy contest.