GFY = Official ePassporte Complaint Forum

[Sly]

How many new threads do we see every week complaining about ePassporte?

Quite ridiculous!

[DamageX]

How many new threads do we see every week complaining about ePassporte?

Quite ridiculous!

I believe the ridiculous part is giving people a reason to complain, to begin with. Especially considering the fact that most of those whining about poor support have run into issues which would be easily fixed, most of the time. Of course, provided that you put some brain at the other end of the line.

[Sly]

I believe the ridiculous part is giving people a reason to complain, to begin with.

Agreed.

It seems as if people are complaining about the same problems since original inception. That just shouldn't be happening.

[2HousePlague]

That's like saying every other thread is about the Internet. Both are ubiquitous, known by all and lend themselves to multiple topics of conversation where the actual nouns are suppressed to protect the innocent. I never leave home without it --

[DamageX]

Agreed.

It seems as if people are complaining about the same problems since original inception. That just shouldn't be happening.

Yep, couldn't agree more. All businesses have growing pains, but for some reason epassporte just don't seem to be able to deal with their support routines properly, almost three years down the line... The fact that they had to appoint active support staff, to scour the boards and help people, just points even more to something being seriously fucked on their support back-end.

[Michael O]

People are always welcome to contact me and I will do my best to get their problems solved.
ePassporte is unique with the number of webmasters using ePassporte, so there will always be more complains than a sponsor, host or any other webmaster service.

What I find ridiculous is some of the same people that have contacted me with a problem and have it solved within hours or had a request where ePassporte went beyond what could be expected, are the very same people that jump into every thread about ePassporte and comment on how badly ePassporte are.

[Sly]

That's like saying every other thread is about the Internet. Both are ubiquitous, known by all and lend themselves to multiple topics of conversation where the actual nouns are suppressed to protect the innocent. I never leave home without it --

What exactly did you just say?

You seem like a smart guy but sometimes I wonder if you just grab a bunch of random words from the dictionary, string them together and throw 'em up on GFY hoping nobody actually reads them.

[DamageX]

People are always welcome to contact me and I will do my best to get their problems solved.
ePassporte is unique with the number of webmasters using ePassporte, so there will always be more complains than a sponsor, host or any other webmaster service.

What I find ridiculous is some of the same people that have contacted me with a problem and have it solved within hours or had a request where ePassporte went beyond what could be expected, are the very same people that jump into every thread about ePassporte and comment on how badly ePassporte are.

I will take that as a post directed at me. Here's the deal, if you had your bank pulling shit like this all the time, would you be critical? If you called your bank and got to speak to monkeys who didn't know left from right, would you be critical? If you heard people complaining about your bank pulling shit all the time, would you be critical?

As I said, the very fact that YOU are today an employee of epassporte, shows that there's something terribly fucked on their back-end, otherwise you would be redundant. You're nothing but damage control, no matter how much you'd like to think otherwise. Sure, you do a good job, but that won't change the reason for which you were employed, namely that SOMETHING IS WRONG. Which I why I prefer to raise my voice over matters like this, for as long as I am a client of epassporte.

As a client, I too have an interest in the company doing well, since I keep money in there. So, next time think twice, before you snap at people who get things solved fast, yet keep being critical. Maybe try getting your superiors to pull their heads out of the sand too. I hear spending all your time on various trips doesn't exactly improve support for the company you own.

[Michael O]

I will take that as a post directed at me. Here's the deal, if you had your bank pulling shit like this all the time, would you be critical? If you called your bank and got to speak to monkeys who didn't know left from right, would you be critical? If you heard people complaining about your bank pulling shit all the time, would you be critical?

As I said, the very fact that YOU are today an employee of epassporte, shows that there's something terribly fucked on their back-end, otherwise you would be redundant. You're nothing but damage control, no matter how much you'd like to think otherwise. Sure, you do a good job, but that won't change the reason for which you were employed, namely that SOMETHING IS WRONG. Which I why I prefer to raise my voice over matters like this, for as long as I am a client of epassporte.

As a client, I too have an interest in the company doing well, since I keep money in there. So, next time think twice, before you snap at people who get things solved fast, yet keep being critical. Maybe try getting your superiors to pull their heads out of the sand too. I hear spending all your time on various trips doesn't exactly improve support for the company you own.

I made a general statement, sorry if you felt it was pointed at you specificly.

I know my position at ePassporte and I know very well that there will come a day where I am no longer needed, I have no illusions about either.
I applied for the job for different reasons, one of them is that I had been answering ePassporte questions for the last couple of years both pre Rand and after he started posting on the boards about ePassporte.

You're certainly allowed to raise all the concerns you may have but what shit are ePassporte pulling? CS isn't living up to the standards webmasters expect we can agree on that but what else?
Are you talking about threads or posts where people that have had their accounts closed for fraud bash ePassporte?
Or Electron cards being lost in the mail something ePassporte doesn't have control over?
Accounts are suspended because they exceed the $5,000 limit, its stated in the TOS and emails are send to account holders when they get near the limit, is that also ePassportes fault? Its a requirement from the bank that accounts with a balance over $5,000 needs to be verified, if you know of a better way to handle this please let me know and I will forward your suggestion.

I don't get it, can't you get the support you need with a ICQ message, a email or a thread? It may not be solved instantly but in 90% of the cases its solved within 2 business days at the most.

Every thread about ePassporte where concerns or suggestions are posted is read by the people making the decisions, all of it is noted and considered in regards to, how ePassporte can be improved.
How many bank owners tells you, that you can contact him directly if you have a problem? Chris have posted several times that if you have any concerns you can contact him directly, I don't know why he have been travelling at a time where there have been some issues on this board, I guess you are referring to the bullshit remark and the statement made by Paycom, where he was expected to comment on another companys decision but have it ever accured to you that his travelling might have something to do with ePassporte?

[comeplay]

funny thread

I'm still waiting to be able to send the money I put on my new virtual visa a few days ago to send to another persons account. Its like trying to cash a bank of america check at a bank of america branch and deposit it into another bank of america account and the teller telling you sorry we have all the info here and its confirmed its your money and your account but you will have to wait 3 business days now because you already deposited it into our account and froze it so you cant use it or pull it back to your bank account. Oh an that will will be 10 dollars plus 25 cents to send have a nice day.

[Down_Under]

How many new threads do we see every week complaining about ePassporte?

Quite ridiculous!

And here is yet another

Quite ridiculous! where's that limp wristed smiley when you need it

99.9999% of epassporte customers use epassporte each and every day and have absolutely no problem with it.

[Down_Under]

funny thread

I'm still waiting to be able to send the money I put on my new virtual visa a few days ago to send to another persons account. Its like trying to cash a bank of america check at a bank of america branch and deposit it into another bank of america account and the teller telling you sorry we have all the info here and its confirmed its your money and your account but you will have to wait 3 business days now because you already deposited it into our account and froze it so you cant use it or pull it back to your bank account. Oh an that will will be 10 dollars plus 25 cents to send have a nice day.

what a load of bullshit - it takes 5 seconds to send money to anywhere in the world for 25 cents. Your analogy is fucking stupid.

ALL ABOARD!!!!

The whinging bitch train is now departing!!!!

[comeplay]

what a load of bullshit - it takes 5 seconds to send money to anywhere in the world for 25 cents. Your analogy is fucking stupid.

Yeah unless you want to use epassportes "quick cash" services for the first time then you have to wait 3 days after charging the amount you "thought you were sending" before they let you transfer it out of your new account

[Michael O]

what a load of bullshit - it takes 5 seconds to send money to anywhere in the world for 25 cents. Your analogy is fucking stupid.

ALL ABOARD!!!!

The whinging bitch train is now departing!!!!

A new rule have been placed to prevent fraud, new accounts can't send p2p transfers for three days.

[Down_Under]

A new rule have been placed to prevent fraud, new accounts can't send p2p transfers for three days.

and fair enough too. fraud is out of control on the net so that is totally justified. Probably should have been in place long ago too.

[comeplay]

what a load of bullshit - it takes 5 seconds to send money to anywhere in the world for 25 cents. Your analogy is fucking stupid.

ALL ABOARD!!!!

The whinging bitch train is now departing!!!!

interesting i check your sig link and find a blank page but i view the source and see a link to a domain http://01aa.com

link rel="stylesheet" type="text/css" href="http://01aa.com/aaa-code/css/generic1.css"

i just look around and there are all kinds of odds and ends here are just a few.

http://01aa.com/hot-zoo-sites/
http://01aa.com/_myadmin/domains/ some odd ones in here indeed.

www.farmpix.com
www.farmthumbs.com
www.farmvids.com
www.k9pics.com
www.realanimalsex.com

baahhhh?

[DamageX]

I made a general statement, sorry if you felt it was pointed at you specificly.

I know my position at ePassporte and I know very well that there will come a day where I am no longer needed, I have no illusions about either.
I applied for the job for different reasons, one of them is that I had been answering ePassporte questions for the last couple of years both pre Rand and after he started posting on the boards about ePassporte.

You're certainly allowed to raise all the concerns you may have but what shit are ePassporte pulling? CS isn't living up to the standards webmasters expect we can agree on that but what else?
Are you talking about threads or posts where people that have had their accounts closed for fraud bash ePassporte?
Or Electron cards being lost in the mail something ePassporte doesn't have control over?
Accounts are suspended because they exceed the $5,000 limit, its stated in the TOS and emails are send to account holders when they get near the limit, is that also ePassportes fault? Its a requirement from the bank that accounts with a balance over $5,000 needs to be verified, if you know of a better way to handle this please let me know and I will forward your suggestion.

I don't get it, can't you get the support you need with a ICQ message, a email or a thread? It may not be solved instantly but in 90% of the cases its solved within 2 business days at the most.

Every thread about ePassporte where concerns or suggestions are posted is read by the people making the decisions, all of it is noted and considered in regards to, how ePassporte can be improved.
How many bank owners tells you, that you can contact him directly if you have a problem? Chris have posted several times that if you have any concerns you can contact him directly, I don't know why he have been travelling at a time where there have been some issues on this board, I guess you are referring to the bullshit remark and the statement made by Paycom, where he was expected to comment on another companys decision but have it ever accured to you that his travelling might have something to do with ePassporte?

The shit being pulled that I'm referring to is when accounts get frozen for whatnot reason, when cards get charged many times over, or not at all, when people call the 24/7 support and get no answers for hours, when they finally get through and they have some airhead answer the phone who doesn't know left from right and has ABSOLUTELY NO CLUE OR AUTHORITY to do anything. If I have a problem with my bank, I pick up the phone and shit gets solved on the fucking double. If whoever answers can't help me, I ask to speak with his/her manager, if that doesn't solve it I keep moving up until I speak to the branch manager. And yes, shit gets solved fucking pronto, no two business days wait. I have no problem with the bank manager travelling, or Chris Mallick doing the same for that matter. But I do have a problem with it if what they leave behind for me, AS A CLIENT, is sub par, in terms of support or whatnot. And while I personally have been fortunate to always call support at the right hours for someone to pick up the call and offer me some assistance, I still cannot help but fear the day when my account will get blocked while travelling, and I get stuck for days with no one to pick up the phone.

[jayeff]

Every thread about ePassporte where concerns or suggestions are posted is read by the people making the decisions, all of it is noted and considered in regards to, how ePassporte can be improved.

That is obtuse at best.

The sheer number of complaints about ePassporte's customer service should have made even the least attentive decision-maker pay attention long ago. And for a long time it seemed they had, because there were promises in many complaint threads that improvements were on their way. Instead, as the number of ePassporte users increases, so do the number of complaints about unresponsive support.

I believe the vast majority would agree that ePassporte performs its basic functions well. But I got no response to two applications and ended up opening an account by having someone set up a gift card for me. Since then I have had 3 minor issues (if I remember correctly) for all of which - having first tried email and telephone - I had to get Rand's help, via this board, to resolve.

My experiences are typical of many of those which have been posted about here over the last, what, 2 or 3 years: and which still appear regularly. I have jumped into this thread because until ePassporte's customer service is improved, the next time I have a minor issue which should be resolved in a couple of minutes, I will likely face another hassle. And if dealing with something simple is a headache, I get really nervous at the prospect that one day I might face something that is actually complicated.

Plus I suppose that underlying those concerns, is the very irritating feeling that if ePassporte had any real competition, we probably would not be having this discussion. The flaws in ePassporte's customer service are so long running, they can only still exist because your "decision makers" see them as a possibly unfortunate but currently acceptable consequence of cost saving.

[SilverTab]

interesting i check your sig link and find a blank page but i view the source and see a link to a domain http://01aa.com

link rel="stylesheet" type="text/css" href="http://01aa.com/aaa-code/css/generic1.css"

i just look around and there are all kinds of odds and ends here are just a few.

http://01aa.com/hot-zoo-sites/
http://01aa.com/_myadmin/domains/ some odd ones in here indeed.

www.farmpix.com
www.farmthumbs.com
www.farmvids.com
www.k9pics.com
www.realanimalsex.com

baahhhh?

LOL weird...lots of beast action there

[Tempest]

interesting i check your sig link and find a blank page but i view the source and see a link to a domain http://01aa.com

link rel="stylesheet" type="text/css" href="http://01aa.com/aaa-code/css/generic1.css"

i just look around and there are all kinds of odds and ends here are just a few.

http://01aa.com/hot-zoo-sites/
http://01aa.com/_myadmin/domains/ some odd ones in here indeed.

www.farmpix.com
www.farmthumbs.com
www.farmvids.com
www.k9pics.com
www.realanimalsex.com

baahhhh?

So the guy promotes bestiality eh.. interesting.. wonder if dynamichosting would be happy with that.

[SilverTab]

mmm let's see the whois....

--------------
Registrant:
CLICKME PTY LTD
P.O BOX 1212
FORTITUDE VALLEY
BRISBANE, QUEENSLAND 4006
AU

Domain name: 01AA.COM

Administrative Contact:
ADMIN, SITE [email protected]
P.O BOX 1212
FORTITUDE VALLEY
BRISBANE, QUEENSLAND 4006
AU
617411826750
Technical Contact:
ADMIN, SITE [email protected]
P.O BOX 1212
FORTITUDE VALLEY
BRISBANE, QUEENSLAND 4006
AU
617411826750
-----------------------

Registrant:
CLICKME PTY LTD
P.O BOX 1212
FORTITUDE VALLEY
BRISBANE, QUEENSLAND 4006
AU

Domain name: EPASSPORTESPONSORS.COM

Administrative Contact:
ADMIN, SITE [email protected]
P.O BOX 1212
FORTITUDE VALLEY
BRISBANE, QUEENSLAND 4006
AU
617411826750
Technical Contact:
ADMIN, SITE [email protected]
P.O BOX 1212
FORTITUDE VALLEY
BRISBANE, QUEENSLAND 4006
AU
617411826750


----------------

seems like we have a match

[Tempest]

mmm let's see the whois....

--------------
Registrant:
CLICKME PTY LTD


seems like we have a match

Do a google search for clickme pty and you'll see an entry in there that appears to have listed the admin name as

Administrative Contact: X, MR [email protected]

now it's been changed to that [email protected] thing

[Tempest]

Another site is 09am.com

There's a guy that posts on here with a nick BlueQuartz and he's also from Au.

[MicDoohan]

umm im preety sure posting peoples personal info is an immediate banning

byeeeeeeee

[Tempest]

umm im preety sure posting peoples personal info is an immediate banning

byeeeeeeee

This is publicly available info so no ban.

[Michael O]

The shit being pulled that I'm referring to is when accounts get frozen for whatnot reason, when cards get charged many times over, or not at all, when people call the 24/7 support and get no answers for hours, when they finally get through and they have some airhead answer the phone who doesn't know left from right and has ABSOLUTELY NO CLUE OR AUTHORITY to do anything. If I have a problem with my bank, I pick up the phone and shit gets solved on the fucking double. If whoever answers can't help me, I ask to speak with his/her manager, if that doesn't solve it I keep moving up until I speak to the branch manager. And yes, shit gets solved fucking pronto, no two business days wait. I have no problem with the bank manager travelling, or Chris Mallick doing the same for that matter. But I do have a problem with it if what they leave behind for me, AS A CLIENT, is sub par, in terms of support or whatnot. And while I personally have been fortunate to always call support at the right hours for someone to pick up the call and offer me some assistance, I still cannot help but fear the day when my account will get blocked while travelling, and I get stuck for days with no one to pick up the phone.

I've heard one or two issues where the card got charged over and over.
A card holder got 3-4 charges but after a little convincing the merchant faxed in the necessary paper work so ePassporte could drop the pending charge.

The virtual card can't be used at some processors because they consider the kind of transaction ePassporte is high risk or they don't process it like an online transaction.

You make it out to sound like support picks up the phone at random times but thats not the case the phone support is 24/7 but like every other CS there are times that are busier than others, so sometimes the wait is longer than at other times.

Let me get this right you personally never had a problem? you've only heard about the problems others have had and then its most often been only their side of the story?
When you asked for special treatment did ePassporte come thru for you?
With all due respect try seeing the glass as half full instead of empty, accounts are not suspended on random there is a reason if they are suspended, if you have your account verified and use your account with a little common sense you won't run into problems.

If someone has a problem with their account it might require some looking into, ePassporte doesn't have the same luxery your bank has, they know who you are 100%, if you fuck them over they can come after both to collect any debt or if you commit fraud they can press charges, ePassporte doesn't always have that luxery.

Can CS be improved, from the response on the boards YES.
Is it being improved YES
Is it better than 6 months ago YES
Is it going to be better YES

[Paul Markham]

I've been with Epassporte for years and the majority of the time it works fine. We take money from sales and send money out as payments all the time with, most of the time, no problems.

The problems arise when I phone them. I get a guy on the phone who simply does not have a clue about the system he's there to support.

Usually the problem arises when I have a client on the mobile or ICQ and Epassporte support on the land line. Usually goes like this.

We have a hivol account and that does not allow people to transfer money to us with a paul@epassporte address. The guy in support says we can do this. So I tell the client to do it, he tells me it won't go through. I tell the support guy I was right and it did not work.

Support guy does not have a clue.

Another example, same situation of a three way conversation.

Client wants to spend $500, deposits the money in Epassporte. Can't transfer it and I contact Support and give all the details. Support tells me it should go through, customer tells me it does not go through.

Support guy does not have a clue.

Both times we got the client to pay be onther method, but how many clients just walk away?

It's obvious that the people in support are poorly trained, led and equipped. Otherwise these situations would not arise.

Comparing the support of CCBILL would be embarassing for Epassporte.

[Paul Markham]

Keyser I can see you posted a few minutes before me so I assume you're online. Answer my ICQ please.

[Michael O]

That is obtuse at best.

The sheer number of complaints about ePassporte's customer service should have made even the least attentive decision-maker pay attention long ago. And for a long time it seemed they had, because there were promises in many complaint threads that improvements were on their way. Instead, as the number of ePassporte users increases, so do the number of complaints about unresponsive support.

I believe the vast majority would agree that ePassporte performs its basic functions well. But I got no response to two applications and ended up opening an account by having someone set up a gift card for me. Since then I have had 3 minor issues (if I remember correctly) for all of which - having first tried email and telephone - I had to get Rand's help, via this board, to resolve.

My experiences are typical of many of those which have been posted about here over the last, what, 2 or 3 years: and which still appear regularly. I have jumped into this thread because until ePassporte's customer service is improved, the next time I have a minor issue which should be resolved in a couple of minutes, I will likely face another hassle. And if dealing with something simple is a headache, I get really nervous at the prospect that one day I might face something that is actually complicated.

Plus I suppose that underlying those concerns, is the very irritating feeling that if ePassporte had any real competition, we probably would not be having this discussion. The flaws in ePassporte's customer service are so long running, they can only still exist because your "decision makers" see them as a possibly unfortunate but currently acceptable consequence of cost saving.

If you had help from Rand its 6+ months ago, things are getting a lot better.
This is GFY people here loves to bitch about the smallest problems, I monitor most if not all the adult boards for any ePassporte related threads and if there is one negative thread about ePassporte on all the other boards there is 8-10 here and GFY isn't 8-10 times bigger than the rest of the boards combined.

There have been problems with support in the past but it is so much better today but it seems that its easier to start a thread on GFY than a) contact me and my contact info is all over the place do a search for ePassporte and I will most likely have posted in the thread or b) call support.

Half the people that jump on ePassporte every chance they get are people that had their account closed for fraud or people that jump in because well its how GFY works.

If someone contacts me with a minor issue it solved the same day if its Mon-Friday during business hours, if its something bigger it might take a couple of days just like every other place you need support from.
But if someone ignores emails from ePassporte about their account, sends in half the required info they need to send in they have to carry some of the blame for not having their issue solved instantly.

[Michael O]

Keyser I can see you posted a few minutes before me so I assume you're online. Answer my ICQ please.

Done....

[DamageX]

I've heard one or two issues where the card got charged over and over.
A card holder got 3-4 charges but after a little convincing the merchant faxed in the necessary paper work so ePassporte could drop the pending charge.

I can show you more than just one occurance of this.

The virtual card can't be used at some processors because they consider the kind of transaction ePassporte is high risk or they don't process it like an online transaction.

How about not being able to fund your account with credit cards issued by certain banks, or the fact that, to this day, many non-US clients (myself included) cannot add cards to their accounts, because the Epassporte verification system isn't compatible with many banks?

You make it out to sound like support picks up the phone at random times but thats not the case the phone support is 24/7 but like every other CS there are times that are busier than others, so sometimes the wait is longer than at other times.

Cool, I can buy that. But, once they pick up, how come they neither have a clue nor any authority to do anything?

Let me get this right you personally never had a problem? you've only heard about the problems others have had and then its most often been only their side of the story?
When you asked for special treatment did ePassporte come thru for you?
With all due respect try seeing the glass as half full instead of empty, accounts are not suspended on random there is a reason if they are suspended, if you have your account verified and use your account with a little common sense you won't run into problems.

Did I say I never had a problem? I've had my account locked for over a week, waiting for someone to get off their fucking ass to verify the documents I submitted, only to get a reply that they needed more shit sent to them, which they didn't bother to ask for originally. Did it get solved? Yes. Could it have gotten solved faster, or never have happened? You bet your ass.

As for asking for special treatment, I'm still waiting for the result of that to come in. Last time I spoke to you that card had not yet arrived. And speaking of which, first time I spoke to you about it, you flagged the account as good and support was supposed to send out the card pronto. They sure did take about a month for that pronto, because they overlooked, or chose to ignore, your flagging of the account. So yes, I asked for special treatment, or rather a small insurance to a card being sent out properly. That card has not yet arrived, so in all fairness I am yet to see the result of this special treatment. Not that I am doubting you, but as I said, results have not appeared yet.

If someone has a problem with their account it might require some looking into, ePassporte doesn't have the same luxery your bank has, they know who you are 100%, if you fuck them over they can come after both to collect any debt or if you commit fraud they can press charges, ePassporte doesn't always have that luxery.

Yeah, well, my bank doesn't charge me no fucking 5% to load an account either. In fact, they PAY ME interest on the funds I keep in there. I'm sure Epassporte is making a huge profit off of NOT paying any interest, charging a 5% load fee and making at least an additional 5-8% on depositing the bulk of the money in the system with another bank. So spare me the "we don't have the luxury" bullshit, Epassporte chose to operate in this high-risk market and is charging accordingly. So fuck all the excuses, clients pay the 5% and withstand getting paid interest, thus honoring their part of the deal. It would be only fair if Epassporte did the same.

Now for a few corrections, for accuracy's sake:

Can CS be improved, from the response on the boards YES.
Is it being improved YES
Is it better than 6 months ago NO
Is it going to be better I HIGHLY DOUBT IT

Don't get me wrong, I want Epassporte to offer me the security and piece of mind that my bank does. I just don't believe it will ever happen. In fact, I have stronger belief in competitors emerging and offering better service.

At this point, the only reason why Epassporte is still in business is the lack of competition. Trust me when I say this, Epassporte would've never taken off, had PayPal still allowed adult. And it's gonna get knocked on its ass the minute more competition enters the market, even if it may be even worse. Epassporte, albeit a widely used service, is a very weak brand.

[studiocritic]

At this point, the only reason why Epassporte is still in business is the lack of competition. Trust me when I say this, Epassporte would've never taken off, had PayPal still allowed adult. And it's gonna get knocked on its ass the minute more competition enters the market, even if it may be even worse. Epassporte, albeit a widely used service, is a very weak brand.

I'm not sure why epassporte does not see this, and proactively work to retain their current business.

Keyser, this is a pointed question:
What does management not understand about your service being a simple commodity?

I'll stick to the facts, and leave peoples' opinions and experiences out of this.

- The money kept in epassporte accounts is not FDIC insured.

- It yields no interest, but has all of the risk (and more) associated with a traditional money market account available via PayPal et al.

- There is a 5% fee to load the account.

- More than one bank regards it as an illegitimate service. Like gaming transactions, many banks deny epassporte transactions.

--

Epassporte has no unique value proposition. If another service comes along with: a trusted name backing it, lower transaction fees, higher (or any) interest, and good banking relationships - epassporte will simply vanish and be forgotten.

The adult business will leave you as quickly as they can migrate, and there's no room for you in mainstream.

[SilverTab]

umm im preety sure posting peoples personal info is an immediate banning

byeeeeeeee

huh? I posted the whois info from the domain in his sig!...it's available to anyone! If a mod wants to edit it out, fine!...there's really no point to it though if you ask me...

[Michael O]

I can show you more than just one occurance of this.

OK I have only seen it once, it sometimes happen that the merchant puts a pending charge on the card, then completes the transaction without dropping the charge, this is a problem that a) is not ePassportes fault b) happens with debit cards. ePassporte then has to keep the pending charge for 30 days which is the time the merchant has to complete the transaction.

How about not being able to fund your account with credit cards issued by certain banks, or the fact that, to this day, many non-US clients (myself included) cannot add cards to their accounts, because the Epassporte verification system isn't compatible with many banks?.

There shouldn't be a specific problem with any banks, if there is it could be because they consider ePassporte high risk, the bank should then be contacted to clear this up.
I don't know about your country but here in the Denmark the problem is that the banks don't post the pending charge on the statement and when someone calls the bank about it they say they can't see anything, I would then have to tell them that they need to find out for me and then they look into it and find the pending charge.
If the pending charge doesn't show up on your account statement you can have your card verified manually by requesting the form to do so, you will then need to mail in the form, a copy of goverment ID, copy of CC and copy of CC statement.

Cool, I can buy that. But, once they pick up, how come they neither have a clue nor any authority to do anything?.

I can't say I never dealt with CS but I've but I know the training of the support staff has been improved or are being it now.

Did I say I never had a problem? I've had my account locked for over a week, waiting for someone to get off their fucking ass to verify the documents I submitted, only to get a reply that they needed more shit sent to them, which they didn't bother to ask for originally. Did it get solved? Yes. Could it have gotten solved faster, or never have happened? You bet your ass..

My mistake I misread one of your earlier posts.
Since I don't know the problem you had I can't say if was justified your account were closed or it was an error by ePassporte.
But I was told this week that the time it will take to get documents verified will be reduced so it will be done in a timely manner.

As for asking for special treatment, I'm still waiting for the result of that to come in. Last time I spoke to you that card had not yet arrived. And speaking of which, first time I spoke to you about it, you flagged the account as good and support was supposed to send out the card pronto. They sure did take about a month for that pronto, because they overlooked, or chose to ignore, your flagging of the account. So yes, I asked for special treatment, or rather a small insurance to a card being sent out properly. That card has not yet arrived, so in all fairness I am yet to see the result of this special treatment. Not that I am doubting you, but as I said, results have not appeared yet.

The card were mailed on Jan. 17th and should have arrived now, can you please ask the person to double check his address and then let me know if its correct? I will then ask that a new card is issued. The postal service sometimes loses the card but in those cases a new card is issued free of charge. The reason this card were delayed when it should have been mailed out was because new anti fraud measures for that country were put in place, the card then were placed on hold instead of being mailed out, it was a mistake.

Yeah, well, my bank doesn't charge me no fucking 5% to load an account either. In fact, they PAY ME interest on the funds I keep in there. I'm sure Epassporte is making a huge profit off of NOT paying any interest, charging a 5% load fee and making at least an additional 5-8% on depositing the bulk of the money in the system with another bank. So spare me the "we don't have the luxury" bullshit, Epassporte chose to operate in this high-risk market and is charging accordingly. So fuck all the excuses, clients pay the 5% and withstand getting paid interest, thus honoring their part of the deal. It would be only fair if Epassporte did the same.

Well you answered your own question ePassporte takes 5% to cover the processing and because its a high risk market.
My bank doesn't charge me 5% either to deposit money, but they charge me to deposit checks (sponsor payments about $10 per check), I get .25% in interest in my bank on my checking account on amount over $1000 basicly the same as ePassporte pays, Nothing. By bank also charge me $15 per year for my checking account ePassporte charge me $5. My bank charges me $25 per year for my VISA card, ePassporte charge me $35. My bank charge me $1 to withdraw money from a ATM that belongs to a different branch, ePassporte charges me $2. Everyone has their fees thats how they make money.
I personally don't think the fees are high, neither did I before I started working for ePassporte.

Now for a few corrections, for accuracy's sake:

Can CS be improved, from the response on the boards YES.
Is it being improved YES
Is it better than 6 months ago NO
Is it going to be better I HIGHLY DOUBT IT

I think your wrong on that but lets agree to disagree.

At this point, the only reason why Epassporte is still in business is the lack of competition. Trust me when I say this, Epassporte would've never taken off, had PayPal still allowed adult. And it's gonna get knocked on its ass the minute more competition enters the market, even if it may be even worse. Epassporte, albeit a widely used service, is a very weak brand.

I agree on the PayPal part cause they would have been an established service and none of us would have had a reason to switch.
Competition is healthy no matter what business you are in it will only lower prices and increase quality.

[Michael O]

I'm not sure why epassporte does not see this, and proactively work to retain their current business.

Keyser, this is a pointed question:
What does management not understand about your service being a simple commodity?

It is being taken seriously and support is better and will continue to get better based on the limited knowledge I have.

I'll stick to the facts, and leave peoples' opinions and experiences out of this.

- The money kept in epassporte accounts is not FDIC insured.

No Idea, I beleive business account are insured

- It yields no interest, but has all of the risk (and more) associated with a traditional money market account available via PayPal et al.

I don't know if PayPal pays interest then they would be the only ones I know off. I don't know about the interest rates in the US but for small deposits the rate would be so low that it wouldn't really matter.

- There is a 5% fee to load the account.

Processing fee, high risk market. Different fees than for example PayPal, that take a nice cut on receiving money and if you are not in the States they take another fee on their exchange rates.

- More than one bank regards it as an illegitimate service. Like gaming transactions, many banks deny epassporte transactions.

This I know nothing about, so I have nothing to say.

--

Epassporte has no unique value proposition. If another service comes along with: a trusted name backing it, lower transaction fees, higher (or any) interest, and good banking relationships - epassporte will simply vanish and be forgotten.

You have a couple of valid points before I personally would use another service these two are key, a trusted name backing and good banking relationships. If it should emerge from within the adult industry I can name the people I would trust on less than one hand.
About the fees doesn't really matter to me, in my opinion the fees are fair and if someone else came along it wouldn't be the fees I looked at to decide if I would use the service. One thing I've learned in the last 3 months is that its a lot more complex to run something like ePassporte than I ever imagined and I have a lively imagination.

The adult business will leave you as quickly as they can migrate, and there's no room for you in mainstream.

Well you're wrong on atleast one point there.

[Michael O]

Not trying to avoid anyone but I am off to bed for a couple of hours.

As always if there is anything I can do feel free to contact me.

[Validus]

People should be happy that epassporte posts on forums. Those are my 10 cents.

[JFK]

And here is yet another

Quite ridiculous! where's that limp wristed smiley when you need it

99.9999% of epassporte customers use epassporte each and every day and have absolutely no problem with it.

THANK YOU.............I LOVE My EPASSPORTE

[SmokeyTheBear]

And here is yet another

Quite ridiculous! where's that limp wristed smiley when you need it

99.9999% of epassporte customers use epassporte each and every day and have absolutely no problem with it.

What grade did you get in math ?

[SmokeyTheBear]

epassporte is a great product , nothing super special , but a convenient tool and a great knockoff of paypal.

They obviously have had problems , most noteably "support" , nobody likes to admit they are wrong , and it doesn't look like that trend will change any time soon.

There will always be a few bugs to work out with any new product and growth spurts of an existing product.

Anyone who says keyser is useless , isn't looking hard enough.. Even if keyser only helped a few people ( and he has ) , thats a few more than people who were getting help before.. hopefully epass gives keyser a bit more power to fix things on his own , or improves and doesnt need keyser ( no offense keyser )

No point in giving keyser a hard time anyways ( or for keyser to get offended when people make suggestions ). There are problems , there are things that could be fixed.. There are also stupid people and little problems that seem big when it happens to you.

[comeplay]

.....

props on the quick indexing and domain takedowns