Do you really want to play the guessing game at 1:30AM while everything you have has been offline for hours or do you want to get your shit back online?

I could have emailed supported IF my email server worked but that is offline. I could have used a hotmail account but i dont remember my webair assigned username. Then there would have been more delay and wait time while we send emails back and forth to figure out who i am. where my servers are, what the problem is and how we're going to resolve it.

I'm not interested in other ISPs so dont bother pluggin them as it wont get you far. If i am going to change hosts i will shop around and not do it in a thread as such.. its just tacky.

hehe, the maker of this thread has got to be bogus... i can tell you that Mike would never just pawn anyone off to support, it's a pet peeve of his....

hell, i call sagi on his cellphone at 3am to do things for my servers, and he's always right on top of it...

You're right. I have nothing better to do at 3:00am than to shit here and make shit up.

I rather be sleeping but i have a business to get back online.

The real problems will start when you try to cancel your webair account. Several phone calls and 2 months later if your lucky like me:disgust

Is Mike the tech support there now? Or the boss. Surely you would want to speak to tech support and not the boss(salesman) when you have a problem with your server? Being as though they have tech support working 24hours a day you havnt been exactly left in the lurch have you?

Maybe your time would be better spent with tech support working on fixing your server than posting on GFY how a non tech person at webair has left you to deal with tech support over a tech issue :2 cents:

Check Sig.

that sucks :( but as i know they always have suport online 24/7
i always found someone there

truth is webair's main virtue is excellent connectivity at a good price.

and pretty good reliability.

but i empathize with "drama".

because every single time i've had a problem with my boxes i've had to notify webair tech support and tell them my boxes were down.

i run servers alive monitoring software---it pings my boxes every 2 minutes, and makes my cellphone ring if pings aren't returned.

stone age monitoring technology that any good host should use---and yet every single time my boxes go down i have to notify the host that they are down.

if webair could improve anything, it would be in-house monitoring.

Fiddy techies sleeping.

2 Drives in different machine died at the same time???? That just doenst sound right under normal circumstances, sounds like a power hit of some sort. Best of luck with getting them back online, and btw i am a owner of a hosting company, and i will go into the Datacenter in the middle of the night to get my customers boxes back up and running if need be. A host is a host is a host, its all a commodity business now. Support is what differentiates good hosts from bad