Fitty

Big B
CECash.com

So much drama lately....poor guys lol

I believe thats why they charge u for being late in the first place.. and if it does go on collection, they would LOVE to call ur mom.

Having said that, if u read other threads about splitinifity, ppl have wrote tickets and have heard nothing. They have told ppl their boxes would be up in an hour, and nothing.

i can go on.. but really... move ur boxes there and enjoy the experience.

well, if u mail, u'd love them for sure.

lol lol how nice of them to be looking out for you. :disgust :1orglaugh

nothing new here, move along

Couldn't agree more. So many of the small to mid level adult hosts out there are completely shady and ridiculous. I got caught with my pants down when Cogent lost its peering in Octover/November, I would never host on Cogent and even questioned the owner at that price I was getting if it was Cogent. You could imagine my surprise when my server was innaccessible because it was on Cogent, and when I called up to get an answer, they transferred me right to a billing guy and wanted to get my credit card so they could charge me more before they put me on "premium" bandwidth. Eventually they realized I was right (probably because they do this to a lot of people), and moved me back over to premium bandwidth without a charge or monthly increase.

My advice: host with Isprime, they won't pull that bullshit. The big webhosts are big for a reason.. it's because people never leave. These small-mid level guys I would never host with, based on my exprience from hosting with 3 or 4 of them...

You're surprised? Look up slit Joels posts on this board. The guy is a dumbass in the 3rd degree.

http://www.e5hosting.com uses premium Verio bandwidth

His boss isn't much brighter. :1orglaugh

Joel is a pretty good tech, but should not in any way represent the company with statements or information on what goes on. It says a lot about his boss letting Joel take the heat for this issue on the boards - classy move!

karma is a bitch...

congrats to the winners... :thumbsup

you know if you want bandwidth from a particular provider you can go direct. it's not like they all have banned adult and you need a go-between.

Can I vote Split_Joel as WORST CORPORATE SPOKESMAN EVER?

www.isprime.com
natnet

problems solved

hes a tech, not suppose to be a spokes person.

they really need to hire someone for pr.

pathetic behavior as usual

Trust me -- I know.

The fact that they let him speak publically about this situation tells me all I need to know about SI.

Here we go with the GFY jump on the bandwagon crap. It gets old. Sounds to me like they are having some issues with their bandwidth providers, and doing their best to resolve the situation. Every email they send out, or update they send out will only prolong the issue. Yes it might make you a bit less anxious, but I would prefer to allow them the time they need to make it a non issue. To all you trolls that jump on any company that has an issue. :321GFY It gets old. Also get off Joel's case. He did his best to take some time and let people know what is going on. No he isnt a master of the written word, at least he made an effort to get information to you.

Half the people jumping on the bandwagon are probably still in High School, and have no dog in the fight other than to be asshole trolls.

The only thing splitinfinity should win is scamming/joke of a host 2 years in a row... :1orglaugh

Have you ever hosted with them or have any first hand experience with them?

Cogent isn't always bad...it's only bad sometimes :) But if you specifically ask for a certain carrier and base your purchase decision around your the carrier that the ISP says your traffic will be distributed through, I think that that it would be grounds to quickly cancel and look somewhere else.

Thank god NO. I have read so many posts about their lack of support and days upon days to answer support issues that I thank the lord I never went with them. Now they just got caught scamming people with what BW they are on verse what they are being charged for, this confirms my gut feeling that they are just scammers from the get go. Now all of this is just my opinion from the posts I have read and the people I have talked to about SI :2 cents: :2 cents:

You dont even know what you are talking about. Shut your troll mouth. Thats not scamming. My box is sitting on 5 OC-192's(Not Split btw). If for some reason one of them goes down I automatically jump to another one. Its called redundency. If they didnt have cogent as a backup the customers would be down completley. This is a problem with Verizon. Its a temporary resolution until they get the issue fixed. All you are is a ffin troll who should keep their yap shut. :321GFY

Problem is that they've been down for 4 days, and have not sent out an email or anything. No support tickets are being answered. No phones are being answered.

So please, shut the fuck up.

Is it that difficult to mass-mail ONE standard email to all their customers about the situation?

We've previously waited 2 weeks for some domains to be set up.
It took them 10 days to respond to our initial "hey, what can you offer us in terms of hosting" email. Back then we should have been suspicious but decided to try them anyway.

During the 2 week waiting for 4-5 shitty domains the bdjuf thread broke out. And boy did we recognize the pattern of no replies and shitty excuses. Didn't comment back then since we didn't want to get on their shit list, but this is the drop.

They have the slowest and shittiest support I've ever experienced, and they've been down for 4 days. We're gone.

Funny Joel posted his cell phone number right in this very thread did you call it? I bet I can get ahold of him within minutes if I try. Chris's cell phone number has also been posted on the board within the last 5 days would you like me to get it for you?

we hitting in n out burger bro ? :pimp :pimp

:1orglaugh :1orglaugh :1orglaugh

I don't find it funny. You have no idea what this has cost us. We have 14 other servers at multiple hosts, and support with this company has been bad from day 1 and without any comparison the worst I've experienced in over 8 years.

We called the support phone number on their website with no answer.
If GFY is the place to find the real support phone number it's another nail in the coffin for our business relationship.

I'm aware that this current problem is probably legitimate, but it's just another disappointment out of many for us.

:helpme :winkwink:

stickyfingerz is clearly missing the point, lol

His sig explains that perfectly

Why would anyone want to have a meaningful conversation on the phone with Joel or Chris?? They may be a nice guys, but this ain't some friggin love affair. They also know how to contact their own clients and highlight possible problems.

It's not a clients responsibility to chase hosting companies to find out WTF they are doing. Who actually gives a fuck what they are doing? The interest stopped when they offer a deal and the client pays. From that point the host is "supposed" to provide the service offered under the deal - nothing more, nothing less.

Troels is 100% correct. It's the usual SplitInfinity problems and these are not exactly new and don't simply relate to their ventures into web hosting. I was one who walked with my feet years ago - a leopard rarely changes it's spots and this thread is another confirmation of that. I'll pass on exciting hosting offers from the Host Of The Year.

PS... Don't mean to knock ya Chris, but you seriously need to get a grip on this lot man - and good luck!

Sigh.. :(

They should hire you as support. You would fit right in..

Pull your sig out of your eye and start calling a spade a spade. Just as you bash the bandwaggoners you do the exact same thing by rushing to their defense even when its obvious they are in the wrong. There is simply no excuse for their lack of support and if resolving a situation means they can't respond to support tickets then they are grossly understaffed. You expect people from half way across the world to call Joel's local number to get support? A good host is pro active and lets their customers know the situation and what is being done to resolve. Think of how many of their customers don't read gfy and have no idea why they have been down for 3+ days and can't get an answer to their support ticket.

Every post I read from you all that I can think of is.......RETARD., well also Troll comes to mind as well. :1orglaugh :1orglaugh

In regards to the post saying that we have been down for almost a week thats not true, there are servers that have gone down and then come back up. The main issue is the dns takes a while to change over plus alot of customers do not use our dns so we have to contact them to change this which puts them down even longer. I understand your frustration all of you but really we are doing what we can to keep everyone happy. We had to move everyone it was not an option and we are not running pure cogent bandwidth it is a temp solution till we get all problems fixed. We are running through 11 differet bandwidth providers and that will take affect within the next week or so, so those saying that were scamming and putting people on shit bandwidth to make money it is not true. This is a real situation, and any other hosting company would be going through the same thing if there upstream closed down the data center and the pipe that is going to it. I am sorry for not responding to your emails we are doing the best we can and were trying to get stuff up as fast as we can, and I find getting our customers up first more urgent then sending emails because all that does is delay things. For the comment saying I am talking for chris that is not true he will post when he gets a chance he is working harder then any of us right now and hasnt slept in days. Our dedication is to our customners, and thats why we are trying to get things up. I may not be the best spokes person but I am trying to fill you all in, so if you want to hate go ahead. The break down is we are almost completly done with this transaction, things are getting better and as soon as the routes update you will see some fast kick ass bandwidth. If you have any questions like I said please call me at 858 610 7152 and I will personally take care of you.

I totally agree

Dude is your enter key broken? It's next to impossible to read your replies this
way, I'm not trying to bash you or make you look bad.... :Oh crap

Alot of our customers who are not on gfy have called us and understand the situation that Verio has put us in, and we are responding to tickets as fast as possible but we currently have over 5000 in our inbox, and we are working as fast as possible. Also we are not understaffed we have everyone here even our sales reps here helping us. Rest assure were working as fast as we can :thumbsup

its all about the Service Level Agreement

http://www.verio.com/global-network-...ckbone_sla.cfm

Joel... the fact that you admit to having over 5000 tickets in your inbox and even the sales reps are "helping"(??) is a problem that does suggest understaffing.

If this was accumulated over the last three days, - that's around 360 tickets/hour and unless ya got 24 sets of hands, totally impractical.

If they were accumulated more than three days ago and still in your inbox - there is a bigger problem.

Good luck and hope ya get folks happy asap.

we had alot more in our inbox and its slowly decreasing, all I am saying is moving servers is easy... reconfiguring them to new ips and changing scripts.

Hear ya man and good luck!!! :thumbsup

thx man really apprcate it

Hey Joel whats up?

excellent point.

the "fun" posts some of these guys put out ostensibly for the sake of marketing usually misfire---no one wants to see the guys that are supposed to be detail oriented IT techs as a bunch of partying drunks and assclowns.

every minute my boxes are down i lose $.

i want people who are dead serious about keeping my boxes up 24/7 --- and that is reflected in the demeanor of company mindset.

if i EVER saw the webair bunch doing that i would be gone in a heartbeat.

If you had sent out the same email to all your customers explaining the situation, you wouldn't have 5000 tickets to reply to.

Leaving customers "out in the dark", will cause them to want answers.
Writing that 1 email would have saved you a lot of work, and the customers wouldn't be so pissed.

From what I was told by my host, verio shut down all their data centers in california

Verio is NOT Premium Bandwidth - UUNET/MCI is. :thumbsup