Dude, it's not like we're asking a lot of him, just to take these issues seriously and acknowledge that they might not be "b.s."

-P

Yea, I hear you. It should certainly be looked into and I am sure he will. :)

Let's remind him, just in case he forgot :winkwink:

Back to first page ...

-P

so it seems like BankOne/Chase, Bank of America and Capital One are all denying ePassporte loads...

but no worries, Chris said it's all "bullshit" so we can rest easy now </sarcasm>

A polite reminder has never hurt anybody :)

He already did make a formal reply.........He said it's Bullshit.. :1orglaugh He's a moron :2 cents:

you got a large mountain to climb, VERY LARGE. Good luck you will need it

I'm not sure if you're trying to make a cum joke here? :1orglaugh

Matt

Sorry, I was off line for a while.

My post of Toal Bullshit was not done as a PR move; it was stating a fact. I read the post, checked the logs of load transactions and saw that at 5:59 a.m. PST that day there was a load on Chase. We also had Bank One loads earlier.

So I won't debate this, it is a fact that people are able to load with these cards, although I do not know if certain Chase or Bank One BIN's might block account funding transactions.

What really disturbes me is the anger with which people post, and the same people, all the time. Maybe you guys need to launch (or you are?) your own prodcut.

Once again, we value our clients and this industry. We are solid in all respects and not going anywhere.

If anyone has had or has a problem loading becasue of the issues discussed here, email me your card number and I will look into it. We want everyone to be able to use their cards.

To recap: We are fine with all banks to my knowledge. If not, please email me.

I am off line again until Monday...

C

For us Epassporte works great

according to a bank1/chase representative it isn't fact......dumbass

remind me again why I don't use epassporte? oh yeah, you have twice in this thread already

And it appears you were stating a wrong fact. You stated what he said was bullshit.. just because one person loaded from chase doesnt make what he said incorrect or "bullshit" It means one persons card couldnt load and one persons could. All you had to say was " we wil look into this for you "

Granted i think it was out of line for him to title the thread "all" and not "MY" without knowing that was a fact ( even if he was told that by chase ).

I know for a fact that capital one told me the exact same thing , ( but later i could load my card just fine with it ,so we are hearing conflicting stories from our banks reps )

What you have to remember Chris is that when you are at the top of the game (where you are right now) some people will love to hate you because of your success. Those people will come to your dinners/parties and shake your hand but as soon as you leave they will be talking shit because their jealousy consumes them.

You run a first class operation and we (GTS, Submitpasses, P2PADS, Nichespots) are very happy with your service.

DH

haha dudeee

well said :thumbsup but i dont think thats where the anger stems.. people just get tired of programs they support treating their customers like crap..

I wasnt super offended by his comments , but i think it could have been handled alot better..

Overall i am very pleased with epassporte's service, but it cant hurt to improve.. :thumbsup

Bigger the card issuer (bank), usually worse the service ...

First USA was pretty good all around with awesome credit deals...

Then they became part of Bank One ... service / deals were still pretty similar, but more stuff automated / outsourced.

Then all of it became part of Chase ... service, deals, etc all went to crap literally straight away ...

Point of my rambling is that so called "bank reps" are usually offshore workers who have no clue - they just read scripts off their computer screen, and supervisors often aren't any better.

And so it's very possible that epass works fine for some Chase cardholders and not others and/or seemingly randomly - sometimes working and sometimes not ... and that's not farfetched from my own personal experiences with my Chase card - it sometimes works and sometimes doesn't at some places; likely going to cancel the card soon, since it's not worth using these days anyways.

Ron

:1orglaugh :1orglaugh :1orglaugh

Transactions going to epassporte from your bank or withdrawing money from epassporte?

This is total bullshit...........


































can i have a job chris?

transactions from my BankOne/Chase card into ePassporte... and it seems i'm not the only one with this problem

can we assume that ePassporte will be working with the banks affected to rectifiy the loading issue?

100 no loads

You sound like a clueless (or simply a lying) Troll :2 cents:

Don't see the director of Paypal giving out his email with: Problems? Mail me.. Your answer is the only clueless one..

wells fargo blocked too by default.. i had to call and get permission.. They sited alot of fraud as the reason.

hmmm, interesting statement! :D

Yes. I would like to start with your card. Please email me at [email protected] with the first 12 digits of your card that was declined and your telephone number. I will have the logs pulled for your attempts and work through that with the bank in the morning. Anyone else that has been declined for the same reasons as Easton, please do the same.

We want every bank in the world to accept our load transactions, all the time. I would guess that 99.5% of the cards out there will go through. When anyone finds these banks declining us, please email me. It will help ePassporte and you as a cardholder. And for the record, we have extremely low fraud on our card, our Risk Team is great. But some banks have had issues with their data, cardholders or us for a variety of reasons. However, after millions and millions of loads, we are solid, well thought of as a Visa product and safe. So when a bank declines us, we need to know specifics to fix that bank's problems.

The part that confuses me here is that most of these large banks use one processing center with one set of rules. Usually a decline is card specific, or BIN (the first 6 digits of your card is the BIN) specific only when the cardholder has had problems (with the bank or the bank with their cardholder) or if the bank's data on that BIN has been the subject of inquiry by their Risk department.

I am sorry if my post "Bullshit" was too harsh. However, I was reacting to the post, which stated as fact that 2 of the largest banks in the USA were blocking ePassporte. I stand behind the post as an answer, yet I regret the use of the term.

Hopefully when posting here we could all be more clear in stating things. After all, we are all in an Industry that has to stick together. It has always been like that, but now, more than ever, we have to be a "community" and these forums are really designed to help each other, not trash each other. I for one will keep that in mind during my posts.

Easton, if it is OK with you I will post the results of our investigation on this issue related to your card. LMK in the email please.

C

Most banks are blocking online gaming
Im pretty sure its illegal for US citizens to game online?

:thumbsup :thumbsup that was a much better response..

Just to clarify i think why people got heated was because the part you quoted "bullshit" was not bullshit.. the thread title was bullshit, but that didnt get included in your quote/post. His post was just to see if others were having the same problem ( hence the quesion mark ). The thread title was the part that was incorrect..

excellent :)

i have emailed you the requested info already (before you even made this post in fact) and have no problem with you posting the results on here

Well I hope everything turns out good :-)

bump for curious

This isnt good at all.

Great post. Way to read the thread, genius.

no ones acting jealous of him, they're flat out telling him his service sucks! And rightfully so, Maybe if you took your nose out of his ass you would see everyday there are different people complaining about epassporte and their fuckups. :1orglaugh

Chris- Thanks for the real reply man! That's all I really wanted to hear :)

After spending more time on the phone with Bank of America, I now believe that the problem was actually solely their fault, and had nothing to do with them blocking Epassporte. This morning I successfully added funds to my account using my BofA card :thumbsup

Easton, hope you have the same kind of luck with Chase.

-P

Glad to see things are being worked out.
WG