1500 Miles Traveled. Days without sleep. This is why I choose SPLIT INFINITY!!

What a week this has been. We?ve recently been pricing hosting companies as we were having a nightmare of a time with our old host. We wanted to find what everyone had to offer before we made the move. We were planning to make the move early next year, but come the start of this week we get a call from our host that another one of our machines was not working properly, and they were unsure what to do.

We?ve been having issue after issue with our old host, we had one box go down and for nearly 2 months they could not get it back online. Now a second box was having issues and each time we spoke to them it was worse and worse and they were not doing anything to really fix the situation.

So enter SPLIT INFINITY , I had been speaking on and off with Joel about what they had to offer, and liked what they had to say. Well I just happened to be speaking with Joel when my old host called to say they could not figure the issue out and they had pulled our box, which ended up putting all of our sites offline.

Now at this moment Joel said we need to get up there and get them boxes before they damage them anymore then they had already done. I fully agreed. Enter Chris Jester. Chris said hey I want to fly Joel up there to get your boxes and we?ll get them up here ASAP. I agreed and we put a plan in motion.

Chris and Joel looked for flights while I contacted the old host and had them pull the boxes, pack them up and have them waiting at the door. I contacted Joel to let him know they were there and waiting for him. He gave me the flight plan I agreed epassported him over some cash and it was on. To make it even better Chris offered to fly himself up there as well, on his dime, to make sure the old host did not pull anything, and to make sure everything went down smoothly.

Joel gave me the new ip?s and since we have our own nameservers I swapped them out right away. Chris and Joel called numerous times along the way, when they landed, when they got into the cab, to the old host and etc. Totally professional and on top of it all.

They landed back in San Diego a few hours later and headed right over to their data center and got the box plugged in. After another hour it was online and my sites were back to normal. But, after that Joel went ahead and spent some more time and fixed the other box that was broken by the old host. We did not request this be done, just mentioned that in the near future we want to work that out as well.

So now we are 100% back online, only took on about 8 hours of downtime and we were back online. I was pretty amazed at this. This gave an entire new meaning to the term Customer Service. They?ve been on top of everything since, and I am more then satisfied with them. These days it?s hard to find someone who will go that extra mile to make sure you are taken care of and happy, and here we are not even a week into hosting with them and they?ve by far have done more then we would have ever expected.

They are a pleasure to work with, and I want 100% tell anyone I know to use them. There are a lot of great hosts out there, but for me no one is going to top what SPLIT INFINITY has done for us.

Thanks again Joel and Chris.

Sorry for the long post, but felt I should explain the entire story, in short form of course.

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