Like I have offered you 3 times now if you need support you are welcome to contact me.

Epass sucks ...end of story

Well i do appreciate the offer very much keyser, but honestly how would you expect me to trust you guys with my money, when you cannot be relied upon to answer 1 simple email?

Or to answer the phone like a professional?

Or to show ANY kind of professionlism AT ALL?

LOL - look at your website, its not even centred correct... some VERY basic stuff here.

Seriously...

OK.
I am sorry you had a bad experience with ePassporte, I am just trying to get you any help and support if you need it, I figured you still wanted support since you keep posting in this thread.
My mistake.

No, i just want people to know how bad your company treats people, so other people wont waste thier time and money like myself :)

Again thanks, tis much appreciated, and i wish you luck with it all :)

One thing tho keyser, i do hope you pass on this thread url to the manager's of the company, might be good for them to learn whats actualy giong on within thier company.

Did you get your monkey from Ibill ?

Please don't take this personally because you are just trying to make a living. Epassporte is so far from a real banking institution that the only support anyone can get is from 1 or 2 people on an adult message board called Go Fuck Yourself.......LMAO :1orglaugh OMG that is pure hysteria. Anyone trusting them with their money is just asking to get burnt sooner or later. :2 cents:

You know they are reading this thread and all the other epassporte sucks threads, they are just laying low figuring that not addressing these issues in public is better than getting into a pissing match that they can never win. :2 cents:

Takes big balls to talk shit behind a speak easy name LOL

your the fuckin Monkey :2 cents:

OK big drama boy and I bet your making lots of money in this biz arnt you LOL :1orglaugh and dont give me the bullshit you dont want anyone to know :1orglaugh

when you learn how to make a buck in this biz then you can talk

how can you win when your going up against a bunch of kids who make a few bucks a month for beer.. I'm sure they are working on it because of the rapid growth..

its always the people who talk shit who have no clue what its like to run a legit company that think they know it all..

I've seen 100000's of wannabees come and go every year.

there is a thing called respect.

We use Epassporte as most programs do to pay webmasters but you never hear how happy they are getting there money super fast without hasstle. all you hear are the bitchy comments

ok, boys and girls, repeat after me:

epassportE


wtf is epassport?

how come anytimne i have issues shit gets resolved fast

I must be better at the internet than most of you

hehe

Hehe yea i am sure they are reading this. I hope so, maybe it will teach them a lesson in customer service, maybe also a lesson in BASIC BASIC business practices, the kinda things you learn in year 4 diong business studies, or on the back of milk cartons :P

'nuff


http://stevedanforth.com/files/0002/DSC_0308.jpg


2hp

I've never had to deal with their customer service. It just takes me an hour to login and then another hour to navigate to any other section of their site. I wish they weren't the only game in town, but for now, their shitty service has the market cornered. :|

LOL maybe you are chris, i think i am just a shit magnet for some reason :P

RogerV - in regards to your comments - You are right, im sure 99% of people here have nothing bad at all to say about epassportE - I said this from the start. Although if I dont come foward, and explain what a shitty service they are providing, well no one will, and god knows how many people will be burnt.

And having people explain thier similar situations is what this place is all about. I def understand about kiddy comments, but lets not put everyone into the same barrel eh?

And no i dont think its enough, i think everyone should know. Then maybe we wont have to deal with such companies. Or maybe they will at least get the message this is unacceptable.

Make your request. Observe the same level of professionalism you expect, and go -- that's it. If you are trying to "escalate" to some theoretical crisis point, beyond what you feel is within your personal power -- for example, on the phone, simply be aware that there are people here who will only allow so much. Period. My service to you is in acquainting you with that fact, before others do -- less polite than me -- :winkwink:

Feedback is always welcome.


2hp

ICQ sent. Thanks. :)

Oh i am not trying to escalate this at all, what can be done here, nothing at all i believe.

I am merly trying to make sure as many people see this as possible, and as little people do business with this company as possible :)

You are probably right tho, i should shuttup now!

Good. Do.



2hp

I hope your still 1099 ing them the irs starts cracking down it could get very ugly

ePassporte is not a banking institution. We never tried to be, said we were, or wanted to be.

Over 10,000 people in the Adult Industry make ePassporte transfers every day. I would guess that 99.5% of them have no problems.

This thread has the appearance and feel of a thread that is not designed to help anyone, just hurt ePassporte. Assistance has been offered by Keyser several times, it has not been taken advantage of, for some reason, which I beleive to be the underlying reason for this thread.

I won't debate with anyone here on this thread or any threads like this. We offer to help on an individual basis. I have offered to spend several hours here to answer any questions anyone had. When I poseted that (no, I do not have the thread link handy) I said to email me if you were intersted. I got 1 email; that was it...

Thanks to all of you that use and support us here and other places. Roger V, thanks a lot brother.

If anyone needs help, please email me or Keyser. We want ePassporte to be perfect for you and we are working towards that goal.

C

We pay out with Epassporte every two weeks. It's easy, our webmasters love it, and its very cost effective. I for one vouch for their service.

They are working on improving elements of their business which is something every company should do.

I'm still trying to get my account from hold, i've mailed all the docs twice now, about to call them again.

Well i left this thread to die, but i believe you are missing the point there Chris..

Keyser only offered to help after i have publicly complained, whats the good in that? I tried for weeks, this is just to get to speak to someone. I had a couple of basic questions.

And then you try turning it around onto me, like its my fault?

The purpose of this thread was to tell people about your companies lack of customer support, simple. You guys losing business is your own fault, thier is 50+ big threads on this board alone complaining about your custom service.

Anyhow i have contacted keyser / michael there on icq, and we will see if the problems have been fixed, months down the track now ;)

hey should not need to contact you for support. He should be able to call and get the anserws needed and not get treated like the way he did. This just goes to show how you guys brush everything off as if its the person asking the questions fault.

Epassorte is a great product, well the idea of it is.

It is possible that if it wasn't run by a bunch of dumb shits it would be awsome.

LOL go fuckyourself dude.

i would be surprised if they answer you and menage your problem...

bump and much more hate for epassporte!

so many people with so many Epass complaints...

i love epass. keyser is a big help! although i hate it when people got this kind of problems.. its been almost 2 years now since i started using them but right now i don't usually use it to accept payments from clients since theres a lot of problems accuring every now and then.

goodluck

it is unfortunate that such a useful service has become so tarnished with their reputation for terrible support.

people ask me every day what my 'epass' is, and I have to explain to them why I refuse to use it, and politely ask for a check.

it takes longer to get my money, but then I'm only doing business with 3 very professional establishments:

- my client
- his/her bank
- my bank

The Epassporte Email support is really a single big pack of :mad: :mad: :mad: :mad: :mad: :mad: :mad: :321GFY :321GFY :321GFY

The thing i most fucking hate are their "investigations due to unusal activity" (account blocked) that is just bullshit and it reminds me of paypal fuckers everytime my account is blocked again :321GFY . And sending a mail to their cs brings me something like:

"please call our customer service..." :disgust :mad:



ON the other hand i have to say that contacting Michael (keyser) in icq mostly instandly solves my problems and he get´s a big :thumbsup for his work. :)
But i don´t want to have to run to him and get on his nerves everytime with my complaints just because the standart support is too dumb to solve my problems, when he can do it in 5 minutes.

So Keyser a great idea would be when you could teach the epassporte supportstuff how to do real customerservice like you do it perfectly :winkwink:

I'd be willing to bet that Keyser works from home, as do most all of these random support folk.

Michael seems like a great guy, but what are you going to do when he moves on to greener pastures?

Close your eyes and think about how all of your ePassporte troubles would have played out if Michael was no longer with ePassporte. :Oh crap