BMW Dealer Labour Rates

[BradM]

YIKESSSS!! $93 an hour for labour. These guys must rake it in. Sell a car and then service it, what a fantastic business.

[phonesex]

dude, you must have an old BMW. I thought they pay for everthing in the first 4-5 years.

[Screaming]

Jeep is just as bad

[3M TA3]

Originally Posted by Screaming

Jeep is just as bad

yeah, it's a pricing war between car manufacturers. the luxury lines don't like to be super high priced, in fact it's a selling point for them to keep their rates low. no one wants to buy a $50,000 car and see a labor rate of $125 on the wall. What they do is adjust the amount of time it takes to complete a repair.

I saw one Porsche dealer that charged $100 an hour, however, their oil change was listed at $750. $250 for parts and 5 hours of labor.

Not one oil change took more than 2 hours.

[Maxy]

Originally Posted by 3M TA3

yeah, it's a pricing war between car manufacturers. the luxury lines don't like to be super high priced, in fact it's a selling point for them to keep their rates low. no one wants to buy a $50,000 car and see a labor rate of $125 on the wall. What they do is adjust the amount of time it takes to complete a repair.

I saw one Porsche dealer that charged $100 an hour, however, their oil change was listed at $750. $250 for parts and 5 hours of labor.

Not one oil change took more than 2 hours.

That's illegal, you know someone there or you seen it personally?

[Basic_man]

Originally Posted by 3M TA3

yeah, it's a pricing war between car manufacturers. the luxury lines don't like to be super high priced, in fact it's a selling point for them to keep their rates low. no one wants to buy a $50,000 car and see a labor rate of $125 on the wall. What they do is adjust the amount of time it takes to complete a repair.

I saw one Porsche dealer that charged $100 an hour, however, their oil change was listed at $750. $250 for parts and 5 hours of labor.

Not one oil change took more than 2 hours.

Whattttttttt, what a bunch of theif !

[Screaming]

5 hours to change oil... Wow.

[3M TA3]

Originally Posted by Maxy

That's illegal, you know someone there or you seen it personally?

I used to work for Posrche.

The 911 TT oil change was much more involved with it's dry oil sump system with no dip stick. However, quoting flat rate labor and taking less than that time is legal. Quoting hourly wage for labor and over charging for it is illegal.

Our techs at the dealerships were pulling 60-70 hours of flat rate labor and were actually working 40ish hours.

On late model cars, because of the warrentee, the only variable (that was charged to Porche North America) was diag that wasn't listed on the books.

Let's say the tech was working on a car that had an evap code. The tech would go by the book, procedure by procedure, flat rate item by flat rate item to find the problem. If the problem couldn't be diagnosed by the book, then they would call Porche NA and sit on the phone with a tech support guy, at this point, they would be charging actual time and Porche NA would know how much they were going to get charged by the dealership because they were on the phone with them during that whole time. Certian times they would give clearance to the tech to "stay on the clock" for 4 hours, or 6 hours etc. until it's solved. Now if it goes beyond a ceritan number of hours, they will send a regional tech in to try and fix the car, or have the car shipped to a regional tech center where it could be worked on.

When a service writer hands out jobs to the techs, he will send the 'gravey' jobs (or easy jobs that pay well and can be completed in 50% of the time) to the techs with seniority. That's their "right".

Gotta love the car biz.