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Old 11-18-2005, 05:15 PM   #1
gxer
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Join Date: Dec 2002
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Epassporte Issue

Using epassporte almost 2 years and never had any problems, but
now to reset a password i need to make 3 international calls and issue not resolved yet.
Is it possible to put back simple button for password reset as it was before?
What the prob with that ?
2 times i spoke with your support and they asked for email - i've got an email where they ask to call , WTF ???

Do you think customers really want to spent time and money for international calls to reset a god damn password ??

Very disappointed now.
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Old 11-18-2005, 05:17 PM   #2
CaptainHowdy
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That really sucks, man... you´ve talked to Shaliza??
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Old 11-18-2005, 05:22 PM   #3
Michael O
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If you didn't get a new password try contacting Shaliza.Somani at ePassporte.com for the fastest way to resolve this but she is at the show so she might not answer right away.
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Old 11-18-2005, 05:24 PM   #4
gxer
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have no idea really.
I spoke with some girl and second time with some guy.
The funniest thing is - it's just a password reminder nothing special.
Why the hell they removed this simple button, to get more calls ??
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Old 11-18-2005, 05:28 PM   #5
gxer
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Quote:
Originally Posted by Keyser Soze
If you didn't get a new password try contacting Shaliza.Somani at ePassporte.com for the fastest way to resolve this but she is at the show so she might not answer right away.
Yes, right - i will wait for my password till she will come back from show
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Old 11-18-2005, 05:41 PM   #6
Michael O
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Quote:
Originally Posted by gxer
Yes, right - i will wait for my password till she will come back from show
She is online now and then and she checks her mail, you might have to wait for a couple of hours before receiving an answer.
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Last edited by Michael O; 11-18-2005 at 05:42 PM..
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Old 11-18-2005, 05:44 PM   #7
pornguy
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Remember that when the shows are going on, the responses are a little slow. If you have had 2 years of good service, then I would not get that upset over this.
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