Chris Mallick.... Why??? - GoFuckYourself.com - Adult Webmaster Forum

X

Shap

Confirmed User

Join Date: May 2001

Posts: 8313
Share

Post
#1

Chris Mallick.... Why???

11-02-2005, 12:44 PM

You own and run Epassporte, right?

Why is support so terrible?

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?

Why can personal accounts not send money to a business account?

I'm just curious. You have a potentially kick ass product that is seriously lacking in some key areas that seem like they would be very easy to fix. In the past few weeks I've seen alot of epassporte complaints (regarding support etc) and yet no reply from you or your crew. How come?

Last edited by Shap; 11-02-2005, 12:45 PM.
Tags: None
Anthony

Keyboard Warrior

Join Date: Feb 2001

Posts: 9653
Share

Post
#2

11-02-2005, 12:45 PM

Excellent questions Shap.

I'd like to hear those answers too.
Comment
Screaming

I can change this!!!!!

Join Date: Feb 2004

Posts: 18972
Share

Post
#3

11-02-2005, 12:46 PM

They are 2 busy counting the money they are bilking you out of lol..
Comment
kmanrox

aka K-Man

Join Date: Oct 2001

Posts: 29295
Share

Post
#4

11-02-2005, 12:48 PM

interesting....

Crypto HODLr
Crypto mining
Angel investor
Comment
dropped9

Registered User

Join Date: Jan 2001

Posts: 26727
Share

Post
#5

11-02-2005, 12:50 PM

Originally posted by kmanrox

interesting....

You can say that again.....
Comment
LadyMischief

Orgasms N Such!

Join Date: Sep 2002

Posts: 18135
Share

Post
#6

11-02-2005, 12:53 PM

Yeah I think everyone would love to konw that.. their support for us was crappy too...

ICQ 3522039
Content Manager - orgasm.com
[email protected]
Comment
karlm

Confirmed User

Join Date: Jun 2004

Posts: 4194
Share

Post
#7

11-02-2005, 12:54 PM

Bump Bump

ICQ 584665926
Comment
Juicy D. Links

So Fucking Banned

Join Date: Apr 2001

Posts: 122992
Share

Post
#8

11-02-2005, 12:56 PM

Originally posted by kmanrox

interesting....

true good post
Comment
ffmihai

keep walking...

Join Date: Jun 2002

Posts: 7177
Share

Post
#9

11-02-2005, 12:58 PM

urhmmm i am a satisfied customer... always got answers to emails and the phone support rocks IMHO...
Comment
Brad Mitchell

Confirmed User

Join Date: Nov 2001

Posts: 9813
Share

Post
#10

11-02-2005, 01:03 PM

Originally posted by shap

Why can personal accounts not send money to a business account?

This is the question I really want to know the answer to... it's like saying a consumer can't purchase online from a business! I've experienced everything else, too, but this is what I really would like to hear discussed.

Brad

President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
Comment
slapass

Too lazy to set a custom title

Join Date: Nov 2002

Posts: 14625
Share

Post
#11

11-02-2005, 01:03 PM

What is so crazy is the product is kick ass. It took forever to get it the way I wanted but I love it now. It sucks if I need to change something as I know it takes 5 phone calls on average. No idea why that is.
Comment
xfalmp

Confirmed User

Join Date: Aug 2002

Posts: 1474
Share

Post
#12

11-02-2005, 01:04 PM

Hmm I dunno, Shaliza has taken good care of me in the past. But the others... pffff....

Trust the "WOW" effect.
Comment
GTS Mark

Vrume Mark

Join Date: Jan 2001

Posts: 20912
Share

Post
#13

11-02-2005, 01:04 PM

I think epassporte is a great product they just need to refine their services a bit better.

DH
Comment
AlienQ - BANNED FOR LIFE

best designer on GFY

Join Date: Mar 2003

Posts: 30307
Share

Post
#14

11-02-2005, 01:06 PM

I think it is amusing this same question has been asked by "Nobodies" and were told STFU, GFY, Epassporte rocks etc etc etc...

Now its a big deal because Shap asks the question?

LOL.

Ass kissers.

NAKED HOSTING FTW!11 I'm On The INSANE PLAN $9.95/mo!
| The Alien Blog Adult News Worth Reading Updated Daily
| Content For Sale! 641 PICS 216 MINUTES OF VIDEO $350.00 |ICQ: 78943384 |
Comment
Realpascal

Confirmed User

Join Date: Jun 2005

Posts: 2119
Share

Post
#15

11-02-2005, 01:08 PM

Originally posted by Brad Mitchell

This is the question I really want to know the answer to... it's like saying a consumer can't purchase online from a business! I've experienced everything else, too, but this is what I really would like to hear discussed.

Brad

I'll be awaiting the answer to this also.. didn't know that.

OMGWTFBBQ
Comment
Big E

Registered User

Join Date: Mar 2002

Posts: 935
Share

Post
#16

11-02-2005, 01:12 PM

What I don't understand is why they didn't copy PayPal to a FUCKING 'T' (or 'L' in this case).. ? (shrug)
Comment
sandman!

Icq: 14420613

Join Date: Mar 2001

Posts: 15431
Share

Post
#17

11-02-2005, 01:16 PM

good luck getting an answer

epassport has been sucking ass this last month at leat 10 times i have tried to send someone $$$ and had problems paypal on its worst week is better then epassport.

Need WebHosting ? Email me for some great deals [email protected]
Comment
Chio

Confirmed User

Join Date: Oct 2002

Posts: 8002
Share

Post
#18

11-02-2005, 01:16 PM

A complete paypal type system that allows adult and is back by years of billing/online experience is about 1 month from launch.

I seo'd my hair yesterday and today it's pr7!

RIP Texas Dreams

Are you a content producer or program owner sick of tube sites? Contact me on ICQ: 39-183769
Comment
WiredGuy

Pounding Googlebot

Join Date: Aug 2002

Posts: 34512
Share

Post
#19

11-02-2005, 01:19 PM

Shaliza is amazing and is at my beck and call, never dealt with anyone else so I wouldn't really know.
WG

I play with Google.
Comment
the Shemp

congrats to the winners

Join Date: Nov 2001

Posts: 10891
Share

Post
#20

11-02-2005, 02:20 PM

"there is a small disconnect between the end user and the functionality of the product..." 98% of the time the product works well and as intended, but its the 2% that drives us crazy..

i use Vacares...so should you
Submit your picture galleries to my site...Outlaw TGP
Comment
Michael O

More Cowbell

Join Date: Jul 2001

Posts: 10607
Share

Post
#21

11-02-2005, 02:23 PM

Originally posted by shap

You own and run Epassporte, right?

Why is support so terrible?

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?

Why can personal accounts not send money to a business account?

I'm just curious. You have a potentially kick ass product that is seriously lacking in some key areas that seem like they would be very easy to fix. In the past few weeks I've seen alot of epassporte complaints (regarding support etc) and yet no reply from you or your crew. How come?

I heard the support will be improved in the coming days.

For old statements mail businessaccountinfo at epassporte.com from you account email at mail.epassporte.com or login and click mail in the top right corner.

Truth Teller
Comment
nofx

Too lazy to set a custom title

Join Date: Nov 2002

Posts: 16826
Share

Post
#22

11-02-2005, 02:23 PM

good questions

Often times I wonder why
There's love and hate, theres live or die.
When sickness comes I must decide:
When feelings go, theres suicide.
Comment
Damian_Maxcash

So Fucking Banned

Join Date: Oct 2002

Posts: 12745
Share

Post
#23

11-02-2005, 02:33 PM

The only problem I have had is with the phone support. I have never lost it and spoken to anyone the way I spoke to some girl on that support line. I swear she she only knew one line - I wanted to fly over and shove it up her ass, and not in a good way.
Comment
shaliza

Confirmed User

Join Date: Dec 2002

Posts: 548
Share

Post
#24

11-02-2005, 02:35 PM

I have sent this thread to Chris however he is in Europe this week and it is quite late there now.

Rest assured, Chris will answer this thread the moment he wakes up.

In the meantime, please feel free to contact me directly regarding any questions or issues you may have with your account.

My contact information is listed below.

Thank You

Email: shaliza.somani at ePassporte dot com
Comment
xxxice

Confirmed User

Join Date: Feb 2002

Posts: 5042
Share

Post
#25

11-02-2005, 02:36 PM

Hello
Comment
Doctor Dre

Too lazy to set a custom title

Join Date: Jan 2001

Posts: 51692
Share

Post
#26

11-02-2005, 02:38 PM

I fucking agree with this post !!!!!!!

Jesus ... Epass could be so much better with a little more effort ... I've always hated it for thoses reason ...

Another one is the founds held on credit card purchases... and the low limit...

The support guys totally sucks too.

Originally posted by rayadp05

I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
Comment
Doctor Dre

Too lazy to set a custom title

Join Date: Jan 2001

Posts: 51692
Share

Post
#27

11-02-2005, 02:39 PM

Originally posted by shaliza

I have sent this thread to Chris however he is in Europe this week and it is quite late there now.

Rest assured, Chris will answer this thread the moment he wakes up.

In the meantime, please feel free to contact me directly regarding any questions or issues you may have with your account.

My contact information is listed below.

Thank You

Just added you, hope you'll be able to answer my questions :P

Originally posted by rayadp05

I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
Comment
alan-l

Confirmed User

Join Date: May 2003

Posts: 2477
Share

Post
#28

11-02-2005, 02:39 PM

yes, we're seeing quite an increase in the "epassporte support sucks ball" threads. I wonder what is so difficult about doing things right, not like is rocket science
Comment
uvort

Confirmed User

Join Date: Mar 2003

Posts: 3580
Share

Post
#29

11-02-2005, 02:41 PM

Originally posted by Brad Mitchell

This is the question I really want to know the answer to... it's like saying a consumer can't purchase online from a business! I've experienced everything else, too, but this is what I really would like to hear discussed.

Brad

Heh.. the company just needs to setup a payment form.. takes about 2 minutes.. I set it up and I have people Epass me money to my business account no problem.

See Sig.
199907143
Comment
Brad Mitchell

Confirmed User

Join Date: Nov 2001

Posts: 9813
Share

Post
#30

11-02-2005, 02:52 PM

I think we're all in agreement that the service is both awesome and much needed. I also think that most of us reasonable people know that they must be experiencing the growing pains. If I could put money on it, I would bet that their business is growing at 5-10% monthly, compounded. That would make for significant challenges to all of their systems - response times, customer service quality, etc.

I am sure they will pull through this. Epassporte is quite an undertaking and I take my hat off to them for endeavoring to make it a success online.

Brad

President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
Comment
Biggy

Confirmed User

Join Date: Jul 2001

Posts: 1595
Share

Post
#31

11-02-2005, 02:55 PM

its very burdensome to get a business account there. they require all sorts of interesting stuff like proof of your articles of incorporation, bank account statements, etc. I was always turned off by the process. I recently got a personal account, was much easier.
Comment
PMdave

Confirmed User

Join Date: Dec 2003

Posts: 1517
Share

Post
#32

11-02-2005, 03:00 PM

since chris will be comming here: when will we be able to add european bank accounts?
Comment
Damian_Maxcash

So Fucking Banned

Join Date: Oct 2002

Posts: 12745
Share

Post
#33

11-02-2005, 03:04 PM

Originally posted by Brad Mitchell

I think we're all in agreement that the service is both awesome and much needed. I also think that most of us reasonable people know that they must be experiencing the growing pains. If I could put money on it, I would bet that their business is growing at 5-10% monthly, compounded. That would make for significant challenges to all of their systems - response times, customer service quality, etc.

I am sure they will pull through this. Epassporte is quite an undertaking and I take my hat off to them for endeavoring to make it a success online.

Brad

Who the fuck do you think you are?

Coming on here and speaking sense like that - where do you think you are?
Comment
MaDalton

I am Amazing Content!

Join Date: Feb 2004

Posts: 39861
Share

Post
#34

11-02-2005, 03:05 PM

Originally posted by PMdave

since chris will be comming here: when will we be able to add european bank accounts?

excellent question - much needed

AmazingContent.com - providing only the best content and service since 2003
Monetize your content on Veegaz.com - one of Germanies largest VOD sites
Got German traffic? We convert it into money for you!
Email: oltecconsult [at] gmail [dot] com
Comment
crockett

in a van by the river

Join Date: May 2003

Posts: 76818
Share

Post
#35

11-02-2005, 03:09 PM

I have a question as well.. Why can't I use my checking account debit card to fund my epass account.

I hate credit cards and never use them.. I just use my debit card for everything. Well everything except epassporte..

In November, you can vote for America's next president or its first dictator.
Comment
Broda

Confirmed User

Join Date: Feb 2003

Posts: 1874
Share

Post
#36

11-02-2005, 03:09 PM

Originally posted by shaliza

I have sent this thread to Chris however he is in Europe this week and it is quite late there now.

Rest assured, Chris will answer this thread the moment he wakes up.

In the meantime, please feel free to contact me directly regarding any questions or issues you may have with your account.

My contact information is listed below.

Thank You

Yeah right. Getting a reply from you is just as difficult as an educated reply from your support. I have 3-4 emails sent to you go unreplied. Not saying I answer emails on time, but eventually I do. You surely don't.

CheapAssDesigns.com - when you need quality designs at affordable prices.
icq: 230-729-205
info |at| cheap ass designs dot com
Comment
NickJ

So Fucking Banned

Join Date: Oct 2005

Posts: 325
Share

Post
#37

11-02-2005, 03:10 PM

there are a lot of laws to deal with.
Comment
4Pics

Confirmed User

Join Date: Dec 2001

Posts: 7952
Share

Post
#38

11-02-2005, 05:10 PM

epassporte works for me, would be nice if I could load it cheap like i do for paypal with a credit card though.
Comment
SureFire

Confirmed User

Join Date: Jan 2003

Posts: 4398
Share

Post
#39

11-02-2005, 05:16 PM

Originally posted by crockett

I have a question as well.. Why can't I use my checking account debit card to fund my epass account.

I hate credit cards and never use them.. I just use my debit card for everything. Well everything except epassporte..

I would like to know the same thing and my debit card has the visa logo...the card just has the company name on it.
Comment
montythestrange

Confirmed User

Join Date: Jun 2005

Posts: 184
Share

Post
#40

11-02-2005, 05:25 PM

bumpity bump

If you put instant coffee in the microwave, do you go back in time?

DatingGold Rocks!
Comment
wargames

Kliris

Join Date: May 2003

Posts: 10423
Share

Post
#41

11-02-2005, 05:29 PM

Originally posted by shap

You own and run Epassporte, right?

Why is support so terrible?

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?

Why can personal accounts not send money to a business account?

I'm just curious. You have a potentially kick ass product that is seriously lacking in some key areas that seem like they would be very easy to fix. In the past few weeks I've seen alot of epassporte complaints (regarding support etc) and yet no reply from you or your crew. How come?

Totally Agree Shap i still use paypal these days as epassporte is such a pain to use. If they copy paypal from top to bottom i would jump ship asap. Good post maybe with this post will see some changes.

ICQ 212-115-582
Email Steve at Vas Media Group .com
Comment
Serge Litehead

Confirmed User

Join Date: Dec 2002

Posts: 5190
Share

Post
#42

11-02-2005, 05:48 PM

declined for business and personal account for no apparent reason, the sign up form misfunctioned many times. good luck to them...

SilverCrocodile.com
Adult web design since '05
Comment
David - PG

Confirmed User

Join Date: Mar 2004

Posts: 767
Share

Post
#43

11-02-2005, 09:26 PM

I would appreciate if Epassporte would allow the user to view his entire transaction history. Why on earth would you limit the results to only the last 15 that is beyond me.

Originally posted by shap

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

perfectgonzo.com
Comment
Taboo

Confirmed User

Join Date: Jul 2004

Posts: 3700
Share

Post
#44

11-02-2005, 10:20 PM

Originally posted by Chio

A complete paypal type system that allows adult and is back by years of billing/online experience is about 1 month from launch.

interesting.... thread bookmarked.
Comment
RogerV

Banned!

Join Date: Jul 2002

Posts: 12591
Share

Post
#45

11-02-2005, 10:22 PM

Originally posted by ffmihai

urhmmm i am a satisfied customer... always got answers to emails and the phone support rocks IMHO...

Same here havnt had any problems
Comment
jact

Confirmed User

Join Date: Sep 2002

Posts: 9134
Share

Post
#46

11-02-2005, 10:29 PM

KimmyKim explained the no transfer between personal and business accounts once, let me try to paraphrase.

Business accounts are 100% funded by wires and therefore the funds are secured, personal accounts have the ability to be funded by a Credit Card and therefore are unsecured funds. They dont want to mix up the funds and have a transaction be reversed so they simply don't want to allow it.

I think I got that right?

The transaction history is HUGELY important, it should be expanded and be available from the minute you opened your account until present.

Free agent
Comment
Chio

Confirmed User

Join Date: Oct 2002

Posts: 8002
Share

Post
#47

11-02-2005, 10:47 PM

Originally posted by Taboo

interesting.... thread bookmarked.

Indeed. Don't quote me on time though as there are quite a few things that need working out such as our risk distribution systems, and ACH/debit card system.

So far it looks good for a launch very near term.

I seo'd my hair yesterday and today it's pr7!

RIP Texas Dreams

Are you a content producer or program owner sick of tube sites? Contact me on ICQ: 39-183769
Comment
Brad Mitchell

Confirmed User

Join Date: Nov 2001

Posts: 9813
Share

Post
#48

11-02-2005, 10:51 PM

You know, the only other thing that frustrates me sometimes when I get payments it doesn't really give a good description of who is sending the money unless the sender puts in a description. Makes for confusion sometimes because people must just assume I'm psychic

Brad

President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
Comment
CybermedAndy

Confirmed User

Join Date: Jul 2004

Posts: 4170
Share

Post
#49

11-02-2005, 10:54 PM

They are making getting a business account an enormous pain in the ass for us.

And I agree the customer service is lacking, to say the least.

Add some upsell items to your pages here!
Comment
DamageX

Marketing & Strategy

Join Date: Jun 2001

Posts: 14293
Share

Post
#50

11-02-2005, 10:59 PM

Seeing so many people complain about ePassporte raises one simple question. WHY IS THERE NO COMPETITION?

If there was competition, you'd see these people clean up their act in a jiffy. Would yuo take shit like this from your regular bank? If they jerked me around with no support and shit, I'd be closing my account and moving to another bank before they knew it.

Whitehat is for chumps

If you don't do it, somebody else will - true story!
Comment

Previous 1 2 3 template Next

Working...