Joshua, how long will it take for you guys to get everything back on track ?
Normal support etc. ?

Well, my guess is that by mid-next week, everything will be back on track. I feel badly for those merchants that came on board with us in the last week, because we have been undergoing huge changes here, which again put an enormous stress on our staff.

This is certainly not the type of support you can expect on a regular basis from our company. We are just trying to do the best we can under these circumstances.

I have been with MVC for about a year and let me tell you they have been TOP NOTCH, whatever is going on is temp I assure you. They have gone above and beyond what I would consider normal customer service so try and be patient =)

i've been using MVC has primary for a couple of my sites for over 9 months now, and have found them to have killer customer service and great sales... i too went offline for processing as did many this last friday, and was back up sunday evening after receiving an email from my contact over there that all was once again well... very glad to see so, i fell back to a secondary over the weekend during the downtime.

what i'm *assuming* is going on over there is a site-by-site hand checking for certain content types... i think they are sweeping out any questionable "teen" or "modeling" sites, as many other processors have done in the past (ccBill, Verotel, etc.)...

can report though we have been live and processing happily since sunday evening, keep up the great work Jungar..!

http://twash.com/iku/jollygood.gif

how about declining the charges to my credit card? webmaster [@] 9teenclub.com

I'm already with CCBill, Paycom, and WTS, but want to start selling tangable goods (IE - DVDs and Model's clothing). It sounds like you guys do that.... Let me know when it would be a good time to call you and talk to you about it.

Thank you so much for the kind words! We greatly appreciate that! :thumbsup

Can you send me an email? jungar at myvirtualcard dot com, I want to ask you something. Thanks!

Joshua

Thanks again! We do appreciate the kind words! :pimp

I will actually be in and out of the office tomorrow. Would you mind sending me an email with a suitable time for you, along with your phone number and I will certainly get back to you. jungar -at -myvirtualcard dot com. :thumbsup

I am not sure I really understand what you are asking...I will have someone from our customer support department get right back to you to address your concern. Thanks very much!

Joshua

Where's my last two weeks wires for the 6 month hold backs?

Give Norton a call at the office tomorrow, and he will take care of you. :thumbsup

Joshua

Cincuenta!.........

https://gfy.com/fucking-around-and-business-discussion/536818-drama-fucking-myvirtualcard.html

Assholes.

That's your experience as a "consumer." I thought we were talking about client support. :winkwink:

bump for a fellow Dutch man with the same name..

Their ticket system always works well.

We have had NO problems at all since adding them to the scheme some months ago.

;-)