Best tech support for managed dedicated hosting? - GoFuckYourself.com

BobG · 07-10-2005, 05:53 PM

I hate submitting tickets for hosting tech support, thats shit. Im officially shopping. Who's got the quickest, easiest and most thorough tech support for clients on managed dedicated hosting plans? Only hosts with IM or live chat support.

Sly · 07-10-2005, 06:02 PM

Have you ever discussed this with your hosting company? I hear this complaint quite often, then I explain why a ticket system is necessary and the clients eyes sort of "open up".

ICQ and other instant messaging programs are not reliable, evidenced by the weekly threads on GFY saying "Is ICQ down?" Do you really want to trust unreliable software to relay accurate technical questions and problems to your host?

A ticket system allows your host to see who needs what, when they need it, and when it was resolved. When our techs log-in to the system they are greeted by a screen with open tickets along with dates and times. This helps ensure that tickets are replied to accurately and promptly. The ticket system is also a great way for techs to go through your history and see what else has been done to your account recently.

Those are just two reasons, probably the most important two, there are others that I would be happy to list or clarify if you so wish.

Code_Havoc · 07-10-2005, 06:06 PM

It also helps techs see how problems have been dealt with, and fixed, in the past as well which is important. It's also a record to show that it was dealt with, along with when and how.

Relish XXX · 07-10-2005, 06:09 PM

Mojo Host and Jupiter have great support but they both use the ticket system.

I would recommend either of them.

Dailydiapers · 07-10-2005, 06:27 PM

Have had great luck with WireSix, they have fast turnaround on their trouble tickets, and you can ICQ your sales rep for an even faster fix

Andre · 07-10-2005, 06:30 PM

I have my dedicated support on ICQ and they respond withing 10 seconds during business hours and withing an hour during off hours. I use SwiftWill.

TonyL · 07-10-2005, 06:31 PM

Webair has live 24 hour support.

jimmyf · 07-10-2005, 06:34 PM

take a look at Verio,

spooky181 · 07-10-2005, 06:48 PM

I use www.splitinfinity.com for my paysite and program. Their support is top notch...

Robx · 07-10-2005, 06:49 PM

Really, you get what you pay for in the hosting world. If you're looking for the least expensive hosting you can get, expect the lowest quality support. That's all there is too it.

PbG · 07-10-2005, 06:58 PM

While I agree that ICQ is crap we find YIM to be useful and reliable. It is rare you will need to submit a ticket to us regarding the server that we are are not already aware of and/or resolving. We find most cutomers send us IM's related to CP and/or script issues. Occassionally we will ask them to meet us on YIM to walk them thru tutorials, etc.

Ycaza · 07-10-2005, 09:35 PM

sly you said it best, its nice to offer im support and i do it personall, but its much better for themn to use the ticket system, but i am around like 18 hours a day so i do what i can for my clients

Shoehorn! · 07-10-2005, 09:42 PM

http://www.realitychecknetwork.com, top notch support.

liquidmoe · 07-10-2005, 09:57 PM

Hit me up on icq at 36837470 and I will explain how we can earn your business with a truly experienced and dedicated support staff. Although we believe in tracking tickets I think its very important that the client always has an open line of communication to his host, which is why we offer 24/7/365 support via icq, phone, and email.

www.realitychecknetwork.com
and
www.realitychecknetwork.nl

darksoul · 07-10-2005, 10:31 PM

hit me up.
We've got IM,IRC,phone, ticketing system and e-mail.
You chose.

cjaccardi · 07-10-2005, 10:32 PM

hands down http://swiftwill.com has the best support

NaughtyRob · 07-10-2005, 10:36 PM

Reflected.net is fast as hell responding to me.

GweedZilla · 07-10-2005, 10:48 PM

Using webair here as well, love the live support feature.

Krille · 07-10-2005, 11:32 PM

http://www.national-net.com is the best

07-10-2005, 05:53 PM	#1
BobG Confirmed User Join Date: Nov 2003 Location: San Diego Posts: 4,274	Best tech support for managed dedicated hosting? I hate submitting tickets for hosting tech support, thats shit. Im officially shopping. Who's got the quickest, easiest and most thorough tech support for clients on managed dedicated hosting plans? Only hosts with IM or live chat support.

07-10-2005, 06:02 PM	#2
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,340	Have you ever discussed this with your hosting company? I hear this complaint quite often, then I explain why a ticket system is necessary and the clients eyes sort of "open up". ICQ and other instant messaging programs are not reliable, evidenced by the weekly threads on GFY saying "Is ICQ down?" Do you really want to trust unreliable software to relay accurate technical questions and problems to your host? A ticket system allows your host to see who needs what, when they need it, and when it was resolved. When our techs log-in to the system they are greeted by a screen with open tickets along with dates and times. This helps ensure that tickets are replied to accurately and promptly. The ticket system is also a great way for techs to go through your history and see what else has been done to your account recently. Those are just two reasons, probably the most important two, there are others that I would be happy to list or clarify if you so wish. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

07-10-2005, 06:09 PM	#4
Relish XXX Confirmed User Join Date: Dec 2004 Location: www.adultlabel.com Posts: 4,904	Mojo Host and Jupiter have great support but they both use the ticket system. I would recommend either of them. __________________

07-10-2005, 06:27 PM	#5
Dailydiapers Confirmed User Industry Role: Join Date: Oct 2003 Location: USA Posts: 1,079	Have had great luck with WireSix, they have fast turnaround on their trouble tickets, and you can ICQ your sales rep for an even faster fix __________________ Mike http://www.dailydiapers.com/

07-10-2005, 06:34 PM	#8
jimmyf OU812 Join Date: Feb 2001 Location: California Posts: 12,651	take a look at Verio, __________________ Epic CashEpic Cash works for me Solar Cash Paysite Plugin Gallery of the day freesites,POTD,Gallery generator with free hosting

07-10-2005, 06:06 PM	#3
Code_Havoc Registered User Join Date: Jun 2005 Posts: 221	It also helps techs see how problems have been dealt with, and fixed, in the past as well which is important. It's also a record to show that it was dealt with, along with when and how.

07-10-2005, 06:30 PM	#6
Andre Confirmed User Join Date: Oct 2002 Location: Inside Your Head Posts: 1,156	I have my dedicated support on ICQ and they respond withing 10 seconds during business hours and withing an hour during off hours. I use SwiftWill.

07-10-2005, 06:31 PM	#7
TonyL Confirmed User Join Date: Feb 2002 Location: "A measure of a man is his post count". Write that down. Posts: 900	Webair has live 24 hour support.

07-10-2005, 06:48 PM	#9
spooky181 Confirmed User Join Date: Jul 2003 Location: back of beyond Posts: 2,951	I use www.splitinfinity.com for my paysite and program. Their support is top notch...

07-10-2005, 06:49 PM	#10
Robx Confirmed User Join Date: Nov 2004 Location: The middle of nowhere Posts: 357	Really, you get what you pay for in the hosting world. If you're looking for the least expensive hosting you can get, expect the lowest quality support. That's all there is too it. __________________ Contact Us About Getting Your Paysites Exposed To Millions Of People On The Peer To Peer Networks! ICQ 124-249-781

07-10-2005, 06:58 PM	#11
PbG Confirmed User Join Date: May 2003 Posts: 1,025	While I agree that ICQ is crap we find YIM to be useful and reliable. It is rare you will need to submit a ticket to us regarding the server that we are are not already aware of and/or resolving. We find most cutomers send us IM's related to CP and/or script issues. Occassionally we will ask them to meet us on YIM to walk them thru tutorials, etc. __________________ Uncensored-Hosting \| Photography by Gus

07-10-2005, 09:35 PM	#12
Ycaza Confirmed User Industry Role: Join Date: Feb 2005 Location: the 805 Posts: 4,290	sly you said it best, its nice to offer im support and i do it personall, but its much better for themn to use the ticket system, but i am around like 18 hours a day so i do what i can for my clients __________________ Caz Thrush Head Honcho [email protected] http://thrushtech.com ICQ: 304883574 do people still icq?

07-10-2005, 09:42 PM	#13
Shoehorn! Die With Your Boots On Join Date: Oct 2003 Location: Hawaii Posts: 22,872	http://www.realitychecknetwork.com, top notch support. __________________

07-10-2005, 09:57 PM	#14
liquidmoe Confirmed User Join Date: Mar 2002 Location: NY Posts: 4,994	Hit me up on icq at 36837470 and I will explain how we can earn your business with a truly experienced and dedicated support staff. Although we believe in tracking tickets I think its very important that the client always has an open line of communication to his host, which is why we offer 24/7/365 support via icq, phone, and email. www.realitychecknetwork.com and www.realitychecknetwork.nl __________________ Take Luck!

07-10-2005, 10:31 PM	#15
darksoul Confirmed User Join Date: Apr 2002 Location: /root/ Posts: 4,997	hit me up. We've got IM,IRC,phone, ticketing system and e-mail. You chose. __________________ 1337 5y54\|)m1n: 157717888 BM-2cUBw4B2fgiYAfjkE7JvWaJMiUXD96n9tN Cambooth

07-10-2005, 10:32 PM	#16
cjaccardi Confirmed User Join Date: Feb 2005 Posts: 406	hands down http://swiftwill.com has the best support

07-10-2005, 10:36 PM	#17
NaughtyRob Two fresh affiliate progs Industry Role: Join Date: Nov 2004 Location: Inside teen pussy Posts: 29,602	Reflected.net is fast as hell responding to me. __________________ [email protected] Skype: 17026955414 Vacares Web Hosting - Protect Your Ass with Included Daily Backups

07-10-2005, 10:48 PM	#18
GweedZilla Confirmed User Join Date: Nov 2004 Location: Yonder over thar Posts: 549	Using webair here as well, love the live support feature. __________________ icq: 199-245-330

07-10-2005, 11:32 PM	#19
Krille Confirmed User Join Date: Mar 2002 Location: Bangkok Posts: 2,436	http://www.national-net.com is the best