SSh into the box and check the logs. It will tell you if the server has been rebooted and when during this month. Then copy and paste the log for your case should this ever get that far. If you have documented all this downtime and correspondence I see no reason to continue paying them. In fact if you paid be credit/debit card you should be initiating a chargeback.
Quote:
Originally Posted by slapass
There current stance is that is was up stream of them. The problem effected every site on my one server. Not any of my other 3 servers. They did not have a known issue up stream. They admit they did "some things" to the server and after that is allowed me to access the site. But they did not reboot as they claimed earlier. So there was no "downtime". 15 people an hour leaked into the site and that is all I can expect with Candid hosting. They do not feel a need to guarentee more then that. Quoting them, "traffic goes up and down and we do not control that".
:321GFY
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