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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 06-07-2005, 09:26 AM   #1
decrypted
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customer support emails

does anyone else get these stupid emails that say nothing other then "help" or "i cant access", or is it just me?

And then when i reply asking whats wrong, thats the last i hear of it.
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Old 06-07-2005, 09:29 AM   #2
dodger21
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They never reply back. Not even to the follow up emails.
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Old 06-07-2005, 09:30 AM   #3
RuthB
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Yeah, I've had those before. I guess customers come across a problem, email about it and then just forget perhaps.. or maybe your email is blocked and any responses you're sending aren't reaching your audience.. (I've had that happen in the past also). Do you request a 'read-receipt', it might help you get responses from your customers that way.

It sure can be frustrating.
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Old 06-07-2005, 09:31 AM   #4
decrypted
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read-reciept eh? how do you do that in thunderbird?
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Old 06-07-2005, 09:32 AM   #5
pr0
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Most of the time its people in india or china without a paid subscription.

I ended up giving out 300 free accounts before i realized it a couple years ago ; )
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