| will76 |
04-27-2005 02:08 PM |
Quote:
Originally Posted by Furious_Male
:1orglaugh ok
All this guy is looking for is a bit of research as to why his numbers dropped (I am assuming what he is saying in this thread is true).
If a problem can't be found at least give the guy the "everything is fine on our end" response.
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That's the problem. EVERYTIME someone's sales drop they go crying to the company and telling them, "there must be a problem on your end, my sales are down." Ask it any way you like, 9 out of 10 times the person is going to come across as accusing the company of cheating them or that they are having problems, etc.. If every company had to handle all of these emails they would have to lower their pay rates to pay for that 50 person staff.
Google was fucking people with adwords in the past. What if someone kept hitting your links from different ips, what if you screwed somethign up on your end, what if your hosting is slow today. What if you just having a bad day, not catchiing the people that signup... it happens from time to time.
Do you complain to them when you have a good day. If you average 10 sales a day, some days you will get 2 and you go crying to them. On the days you get 18 sales do you contact them and tell them there most be a problem ? Do you offer to give back those extra sales, there must have been an error your stats are not allowed to fluxuate. :helpme
However, how he replied is not called for as well. I can understand his frustraition and agree with his thinking, but not his response. There is a polite/professional way to say " sorry there is nothing wrong on our end, I don't know what else to tell you' and then there is the " get the fuck, dont let the door hit you in the ass" way that only hurts the reputation of your company.
:2 cents:
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