the thing that bothers me about this entire thing is that nats packages come with only a limited number of support tickets per month. I dont see how that helps if sites are having problems with information passing thru wouldnt it be best to offer as much support as is needed until issue is solved? I'm not a customer so maybe I'm misunderstanding what thier packages include.
I think that if you look at the timeline the issue reported was 3 weeks after the program started with NATS... I'm not speaking for the company because i've tried to stay out of this but you might want to reread iBanker and Nathan's posts about the timelines about the problem being reported.
We told JSA 3 days after discovering the issue and talking to electracash about it that we can not resolve it and highly urged them to switch away from electracash for the time being and that we will get the rebill information in once it was fully resolved.
"Think about it a little more and you'll agree with me, because you're smart and I'm right."
- Charlie Munger
the thing that bothers me about this entire thing is that nats packages come with only a limited number of support tickets per month. I dont see how that helps if sites are having problems with information passing thru wouldnt it be best to offer as much support as is needed until issue is solved? I'm not a customer so maybe I'm misunderstanding what thier packages include.
Issues that are not the fault of our customer are not charged as support instances.
Issues coming up during setup, before the program is running, are never charged.
BTW, at all the people talking about porngraph. Talk about beating a dead horse. The former owners have explained it plenty of times, accept it finally.
"Think about it a little more and you'll agree with me, because you're smart and I'm right."
- Charlie Munger
Just to make it clear, we don't give a shit about porngraph. I don't care whos it was, who made money off of it, any of it. That was not an issue for us.
Porngraph is one of the biggest capers pulled on the sheep in this biz in a long time. Anyone with a brain knows what went on with porngraph and can see through the smoke.
Easy $, six figures + of installs, paid for a lambo? I would have done the same thing.
Holy Shit, I just spent the morning, 2 cups of coffee and a blueberry muffin reading this thread and I now have to use the bathroom. Before I do that I want to chime in because we have NATS:
My overall experience with NATS has been great. Every software we have ever used has had its problems and this was no exception which is to be expected. When we implemented we asked them to put in a new processor for us, they did. It took a while and it initially, in testing, didn't work but they were on it like white on rice and got the bugs fixed.
They have gotten better at not taking my calls (which I applaud them for because I am a real pain in the ass to my vendors) and instead asking me to put in bugs for tracking purposes . They get to my bugs quickly and are getting better at communicating their progress.
Their documentation is lacking, but that is understandable because they are focusing on adding functionality. I do hope the documentation keeps expanding, but whenever there wasn't documentation for a problem I have asked and they have written it up for me promptly.
We check our stats against all of our billers, everyone should do that - It only makes sense. I am also my own affiliate and get to see conversions from our old system to our new system and will say that we have seen improvement with the cascading.
MrSkinCash.com is with NATS, has been since Feb. 22nd, so all the issues that have come up are fresh in my mind and I know there will be issues in the future, but if NATS keeps hitting the bugs and reacting as they have been then I will remain as content as I am today.
Speaking from an affiliate standpoint, not a sponsor atandpoint.
I find it awfully strange that as an affiliate of several NATS sponsors, i never recieved one word from any sponsor about this problem.
When my NON-NATS sponsor have an issue with billing they usually notify me right away that some signups were not credited , and that it may take a few days to look over the data but that all credits would be awarded.
Does NATS advise sponsor programs when a billing issue arises to notify its affiliates ?
Regardless of whether its 5 minutes or 5 days downtime . I want every signup i send to be credited.
Did NATS re-credit the missing signups ? or did you leave it up to the sponsor programs to notify the affiliates themselves ?
Speaking from an affiliate standpoint, not a sponsor atandpoint.
I find it awfully strange that as an affiliate of several NATS sponsors, i never recieved one word from any sponsor about this problem.
When my NON-NATS sponsor have an issue with billing they usually notify me right away that some signups were not credited , and that it may take a few days to look over the data but that all credits would be awarded.
Does NATS advise sponsor programs when a billing issue arises to notify its affiliates ?
Regardless of whether its 5 minutes or 5 days downtime . I want every signup i send to be credited.
Did NATS re-credit the missing signups ? or did you leave it up to the sponsor programs to notify the affiliates themselves ?
Smokey,
this error was found before anyone else used Electracash and like I said we told everyone to not use them until it is resolved.
If a problem with sales or rebills or credits or chargeback info occures that we can not fix right away our clients know about it. Eventually the missing data will always end up at the reseller again. It might take longer sometimes, but they will always get there, we make sure of that, not our client.
I would expect any of our clients to contact their affiliates if they know that for a longer period of time there will be no data available at all, and I am sure they all do.
The reason you were never told about this from any of your sponsors most likely is because they do not use electracash for checks.
"Think about it a little more and you'll agree with me, because you're smart and I'm right."
- Charlie Munger
this error was found before anyone else used Electracash and like I said we told everyone to not use them until it is resolved.
If a problem with sales or rebills or credits or chargeback info occures that we can not fix right away our clients know about it. Eventually the missing data will always end up at the reseller again. It might take longer sometimes, but they will always get there, we make sure of that, not our client.
I would expect any of our clients to contact their affiliates if they know that for a longer period of time there will be no data available at all, and I am sure they all do.
The reason you were never told about this from any of your sponsors most likely is because they do not use electracash for checks.
btw now that i have you here ,let realitycash know all the people in this thread that want first page hits displayed not second page hits..
Have you given any thought to the subject brought up earlier of forcing NATS sponsors to display first page hits, then allowing them to add second page hits if they want ?
Porngraph is one of the biggest capers pulled on the sheep in this biz in a long time. Anyone with a brain knows what went on with porngraph and can see through the smoke.
Bingo.
Unfortunately, there seems to be a whole bunch of people here without brains.
i like the fact john has access to every signup, every credit card and every program passwords. etc at his master switch. so he is god.
Is that a fact? Interesting. Who told you that? If a client wants to disable our access they can, absolutely no problem.
Also, the program owners do not even have credit card info unless they use a merchant account and actually STORE the info on their end (which most do not do because the gateway handles rebills).
Get your facts straight before you make yourself look like a fool.
"Think about it a little more and you'll agree with me, because you're smart and I'm right."
- Charlie Munger
Just what GFY needs... The Scooby Doo analysis... Next I'm expecting someone to declare how they would have gotten away with it if it weren't for those meddling kids and that dog!
Get your facts straight before you make yourself look like a fool.
This was another reason we left. This kind of attitude. I know someone made a somewhat negative comment, but grow some thicker skin. Geesh. Can you believe they treat some of their clients like that? They did with us.
Yes, you can lock NATS out. We all know that now. We opted for it at the end of the road as well once it was told to us (4 months after we signed up of course). I don't know to what extent they had our information either. I do know that every "update" seemed like it just caused more problems than it fixed.
I was just going to read the thread and let it die, but your demeaning comments towards people asking questions are just wrong. You got a small black eye here, let it go. You act like these people kicked your fucking dog or something. Why you come across as so rude I will never understand, you seemed like a pretty nice guy in person, so maybe it is how you come accross in text. Quit making excuses and move on. Damn, we started the thread and WE have been leaving it alone, you on the other hand keep bumping it to the top.
Your shit has problems, everyones stuff prolly does. Fix it, get new clients, and move on.
This was another reason we left. This kind of attitude. I know someone made a somewhat negative comment, but grow some thicker skin. Geesh. Can you believe they treat some of their clients like that? They did with us.
Yes, you can lock NATS out. We all know that now. We opted for it at the end of the road as well once it was told to us (4 months after we signed up of course). I don't know to what extent they had our information either. I do know that every "update" seemed like it just caused more problems than it fixed.
I was just going to read the thread and let it die, but your demeaning comments towards people asking questions are just wrong. You got a small black eye here, let it go. You act like these people kicked your fucking dog or something. Why you come across as so rude I will never understand, you seemed like a pretty nice guy in person, so maybe it is how you come accross in text. Quit making excuses and move on. Damn, we started the thread and WE have been leaving it alone, you on the other hand keep bumping it to the top.
Your shit has problems, everyones stuff prolly does. Fix it, get new clients, and move on.
I am not making any excuses, I am explaining myself. If someone posts extremely wrong stuff like fris, you want me to just sit here and let it happen? Why should I... he was totally twisting the facts around without knowing what is going on.
The only bumping except for the last one I have done was to answer questions people asked which were directed at us.
We also did not hide from you in any way that you can lock us out. We have no problem with people locking us out, multiple clients do it. Many others do not because they appreciate our help.
We take care of any problem brought to us and resolve all the issues, like everyone else does. Affiliate software is complex, it has to work together with other people's systems in the best possible way, problems are bound to happen, but they are resolved.
"Think about it a little more and you'll agree with me, because you're smart and I'm right."
- Charlie Munger
I am not making any excuses, I am explaining myself. If someone posts extremely wrong stuff like fris, you want me to just sit here and let it happen? Why should I... he was totally twisting the facts around without knowing what is going on.
That is right though, just call him a fool. You kill me.
I'll reitterate something for you, learn from it. Nobody fucked your girlfriend, so why act like they did. I'm done. Lunch time.
i like the fact john has access to every signup, every credit card and every program passwords. etc at his master switch. so he is god.
Actually NATS doesn't store CC's, John doesn't have accounts, Nathan does because he does your support and as for passwords, who cares... Porn is over rated once you work in the industry for a while.
I think Mansion rock. I have MAS powering www.relishxxx.tv I am considering going with the MPA3 or Executive Stats when I launch an affiliate program. Did you check out Executive Stats? If so why did you go with MPA3 over Executive Stats?
Thanks for the help, sorry to jump into your thread!
I think Mansion rock. I have MAS powering www.relishxxx.tv I am considering going with the MPA3 or Executive Stats when I launch an affiliate program. Did you check out Executive Stats? If so why did you go with MPA3 over Executive Stats?
Thanks for the help, sorry to jump into your thread!
I think iBanker took a break but if i'm not mistaken it was more of a time constraint thing and Executive Stats wouldn't have been able to do an install for some period of time.
i like the fact john has access to every signup, every credit card and every program passwords. etc at his master switch. so he is god.
This is part of the reason I haven't switched to NATS or MPA. But I probably will soon. Very soon, perhaps.
And even if Nathan says we can switch that feature off I still won't feel entirely comfortable that would keep the software's creator out. If you wrote the feature to switch off your access to this who's to say you can't, or haven't, already written a feature to turn in right back on.
Honestly, I'd never use Executive Stats because of this. BradShaw having access to all my members' info? I have nothing against him. In fact, I admire him in a way. But I bet all that info at his finger tips would be very very tempting.
This is part of the reason I haven't switched to NATS or MPA. But I probably will soon. Very soon, perhaps.
And even if Nathan says we can switch that feature off I still won't feel entirely comfortable that would keep the software's creator out. If you wrote the feature to switch off your access to this who's to say you can't, or haven't, already written a feature to turn in right back on.
Honestly, I'd never use Executive Stats because of this. BradShaw having access to all my members' info? I have nothing against him. In fact, I admire him in a way. But I bet all that info at his finger tips would be very very tempting.
we haven't run succesful businesses over the past 8 yrs b/c we do shady shit...
actually if you are concerned about people getting into your "business" we actually have the best product for that.. its called a "full source code buyout"... it has actually been the product of choice for our customers.. as it offers them the ability to have full control and privacy on their end
we haven't run succesful businesses over the past 8 yrs b/c we do shady shit...
actually if you are concerned about people getting into your "business" we actually have the best product for that.. its called a "full source code buyout"... it has actually been the product of choice for our customers.. as it offers them the ability to have full control and privacy on their end
This is part of the reason I haven't switched to NATS or MPA. But I probably will soon. Very soon, perhaps.
And even if Nathan says we can switch that feature off I still won't feel entirely comfortable that would keep the software's creator out. If you wrote the feature to switch off your access to this who's to say you can't, or haven't, already written a feature to turn in right back on.
Honestly, I'd never use Executive Stats because of this. BradShaw having access to all my members' info? I have nothing against him. In fact, I admire him in a way. But I bet all that info at his finger tips would be very very tempting.
I think that the issue of having info at ones finger tips is eliminated when having the source code. I just wish they offered a financed or pay over time price for this.
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