Its funny how you never see these types of threads regarding any of the other quality hosts do ya? Didnt think so

Well I'm very happy with Webair we have been with them for 4 years now. Mike is one of the best guy's I know.


:thumbsup

I have been with cyberwurx for several years, and have never had a help desk ticket wait for more than 30 minutes. and there is a 3 hour difference between them and us.

its up again thats all that matters :)

Exactly if they fuck with juicy they might as well chance their name.

hahahah, funniest thing I've read in a while!

See Sig!

Hey, I can't speak for everyone, but I am not going to go out of my way to insult or attack a company regardless of my beliefs. But when a company I directly do business with does me wrong, or provides less that superior service promised, and people want an honest opinion.

My sites are split between two hosts, and I can say both have their flaws, good and bad points, probably much like others here. However, Webair continues to show up on my radar with their service issues, site down, slow response times, no answer/voicemail/live chat when something happens, and people start e-mailing me. I do not visit my own sites 100 times a day, but when a visitor takes time to complain, something is wrong.

True enough. I can't help but feel in the threads here that you have some serious power player who get all of Mike's attention, and he caters to. Then you have the regular Joe's who just do business. Those ICQ's and e-mails get ignored, and some how it is ok to say one thing, and then blow them off later in their eyes.

I can tell you if some of the big hitters here were ever receiving the service I have in the past 30 days, Webair would not get another nickel from this board. So save the preaching. They do good for your company, great. Awesome to hear. But they are not doing right by everyone.

:disgust

this wasn't a Webair problem - tech support was good and the site is back running fast.

Funny since the first domain name you guys ever even registered was done in 2003.
Before 2003 no one even had any idea who you guys were, and you yourself even said you BOUGHT your FIRST computer in 2002. It isnt to hard for people here to see you in your lies and do a board search and find it.
A check on whois with your server shows ALL of your worthless domains all registered in March of 2003.
Owned.

50 great sites..

Not sure if you started a Deja Vu thread, and left out the punchlines, but I suppose it would be 50 sites, and 1 working one.

:winkwink:

Holy crap, I'm just waking up and getting notices from everyone! Thanks Bob and those of you who icq'd me. Too bad I was sleeping :Oh crap

Thanks for getting things fixed, Mutt!!

Nice Mutt...

See people assume just because a site is down its the webhostings fault...

Shit happens...DoS attacks happen...Password Traders Happen...Scripts go haywire...

It takes time to fix these issues but its not the fault of the webhosting company...

I've been very happy with webair and I will continue to rely on webair for my hosting needs...So will quite a few people on gfy...

Jon

Has nothing to do with "hating" and everything due to first hand and YEARS of experience. So what you are saying is that if all of the people in this thread are haters because they have had bad experiences with webair? Right.

Yep, thats all we have to do is talk made up shit and hate on companies. Webair brought these truthful remarks on themselfs. No one here is making up shit just to "hate" for no good reason.

Business and truth does not equal "hating".

Some of us are here for business. Not drama.

Glad you have had luck with the whole 90 days with them.

:thumbsup

yw Ashley this wont happen again thats the most important :)

Pot calling the kettle black? RE: LIES.

Dude, get the fuck out of here. You're not welcome around here. I'm sick of seeing your name everywhere I look. It makes me sick to my stomach :/

good luck man

Go back to the crack pipe Dave.
www.turboface.com/vv

It's working very well for me right now ;)

legit customers prolly don't get as much atenttion as spammers do @ webair...

All the big boys have servers at webair. Maybe not the servers they host their paysites on.

I'm surprised so few people realize why webair gets used.

Well when your number one referring URL is a password trading site, I can see why you may have some problems.

what he said.

you your a regular guy, you get pretty shitty support

We've hosted with webair since 2002 with almost zero issues and no problems with support. All the people bitching probably have $20 virtual accounts anyhow.

We've been with them forever and don't do spam, never have and wouldn't even know where to start. We have stayed with webair because of their excellent service. We use other hosting too, but have been with webair the longest.

When did I say anything about spam?

Good for you. As always, you seem to miss the point repeatedly. Maybe they do better with dedicated than virtual. Maybe they spend all their time on the "big boys" and no time on rest of their clients.

Regardless, you miss the point. We are not talking about Webair as a dedicated. We are talking about Webair as a whole. If they blow for 100 small fries, and rule for the 10 "big boys" they still blow, and when advertised should be a "dedicated services rule, virtual, go spend you money elsewhere".

This is not a drama back alley handshake sites man. This is a business board for the industry. Great you had luck with them whatever you site and package. Many haven't, and they are no more right, nor wrong for voiceing the fact that some of the service is shit.

As for this, noone's hating. Read above. If they blow your balls on dedicated big boys, fine. Then get out of virtual. Or vice versa. Maybe some people on this board who speak of them so highly are from NY and are a taxi cab ride away from kicking in a door vs. some of the rest of us. Too many factors to mention, but just face facts. While you get good service and a fondle under the table, other's don't.

So deal with it.

:disgust

It will be taken care of... give us a call. 1.866.WEBAIR1

This post is completely ridiculous not to mention one sided...we cater to every client the same. It's not my fault if people don't know that we offer 24/7 live support chat and/or toll free phone support as stated every new account setup e-mail and everywhere else on webair.com. If you have an issue pick up the phone and call in THERE IS ALWAYS SOMEONE THERE TO HELP YOU!
Support tickets are usually handled within a 30 min time frame or sooner depending upon volume. I'd recommend if you have an immediate issue PICK UP THE PHONE.

Most of the time (99%) AS IN THIS CASE is not our issue/fault. It's something that the webmaster has installed or failed to install (password protection). If they call us and they need help WE WILL HELP THEM REGARDLESS ($ 9.95 virtual or 20K mo dedicated client) we treat them exactly the same...

Barefootsies, I can almost guarantee you that if you truly did host with us in the past I could find a logical reason for your issues and dispute your claims by looking up in our logs any issues you had and explaining why they occured. Feel free to contact me and give me your details and I will gladly give any and all info we have on account.

Additionally, I will also extend a free year of hosting to you if it were due to something that happened on our end to compensate you for any inconveniences. One other thing i'd like to mention....If you are a current client and do have an issue using our 24/7 live chat feature or toll free phone support, PLEASE feel free to call me personally on my cell anytime 516.650.1501 I never sleep and am always PERSONALLY available to assist our clients any time day or night, and I will make sure you issue is resolved...

I had one domain on a virtual account with them a while back... the server it was on lost all data somehow and they never even informed me. I didn't notice until a week later.

:thumbsup :thumbsup

Was your site not restored from backups?

I have been with Webair for 5 years. I started with one domain name. Two dedicated servers later I cant say anything bad about them except that Mike actually seems to care what people have to say about him. I have Mike, Sagi, Matt and the whole gang on my AIM buddy list. I cant remember the last time I had to email support. I left a message on Mike and Sagi's AIM yesterday, Easter Sunday about a PHPBB problem and them went back to my company and when I got back online later the problem was fixxed. It wasnt even their problem it was mine for using a POS board. I remember using Flashost years ago, that was a nightmare. Webair is a dream.

We host at both Nat Net and Webair and are more than happy with both hosting providers :thumbsup

Regards,

Lee

I can vouch for this.

I felt horny a few nights ago and called Mike at 4am... Best phone sex i have ever had... He went that extra mile to keep one of his customers happy :Graucho

Regards,

Lee

Wrong Mike. If you want to discuss this, you have the ICQ. I am not going back and forth on a messageboard. I have my logs to YOU directly never answered. Also trouble tickets, and response time when I heard back, and I can guarentee your that none are time stamped within 30 minutes. Maybe 24 hours, as they state repeatedly in their e-mails.

This can go round and round.

You're wrong, you have the ICQ. I have your company's e-mails, response times, and ticket numbers. We can post them all and show this is not the case if you would like.

I do not want free service of any kind. I want you to fix the fuck ups.

I am sure that the down time the other days affecting multiple webmasters on this board was all our error as well. Arguement holds no water.

Fix these problems.

:disgust

Looks like Mike finally woke up and sent out a mass icq ro all his buddys to cover damage control. :) I would too I guess

Mike, this is your fault.

These arnt new problems and the list is not short on people that have not been happy with webair's service. Instead of being so defensive, just say you are willing to do whatever it takes the fix the problem and do it. People will respect that. Bashing someones opinion about your service is not a way to attract new customers considering the issues you guys have had.

It's all good man, just see that some people are having issues.

Lies. You do not offer 24/7 live support via chat.

And when there IS someone in there, you have to wait 1 hour in line before someone answers you, and when they do, they barely speak english or know basic server management.

I think I said if its our fault we would be more than happy to assist as always...look we host thousands of sites granted not everyone is going to be 100% happy for whatever reason, ususlly seems to be the $9.95 virtual that bitches the most in my experience. My issue lies with the fact that all anyone has to do is pick up thee phone and call and we are always there to help. Check my aim and icq away message it contains my personal cell there as well. We really could'nt be more accessable.

LoL... ive had 8 servers for 4+ years with webair and all my problems were solved as soon as i called them, while i was on the line... i've hosted with a few of the other big companies, and frankly webair was the best or else i'd move my servers...

the haters on this thread are just people who happen to have other hosts and they figure its good just to dog other ppl using other hosts hehe newbs