The support number you were calling is a cell phone connection straight to the source. The reason its not going through has been explained, Chris is on vacation and the cell phone is obviously off. Perhaps the phone is out of power etc etc

As far as the email im not sure what your talking about as i just sent an email and it didnt bounce. ?

I dont blame you for being pissed , but your not making your point any better by lying. The phone number works , you just didnt get through.

I would ask for a number that can be reached at all times or take up your argument with foundrynap, instead of giving fodder for the thread jackers.

My basic opinion is if i cant get a response from my host within 24 hours then i start looking for a new host.

Either way you were given a way to contact support , so bitch if they dont respond, not before you contact them :)

Im going to say it again and again foundrynap.com has been nothing but excellent for me. I started speaking to chris a while ago, and told him about a project i was starting. not only did he extend free hosting to me to try the service out, he gave me a few months free to actually build it up to getting traffic and developed. chris even gave me some input and pointers in what i was doing and i was very impressed with his professionalism. their are mulitple emails to contact the crew and i think your just running your mouth or maybe just starting this drama to get other host providers a chance to show their sigs. chris has given me a chance to grow on his hosting and im grateful for his support and willingness to negotiate a fantasic deal.

:thumbsup :thumbsup well said , i was going to say exactly that , but my fingers got tired :winkwink:

Try this:

http://www.embroideryaccentsofaz.com...ke_signals.gif

too much coffee for meeeeeeeeeeeeeeeee!

If everyone can just be a little patient I can try to explain what has been happening-
Chris is en route home from the Phillipines and is incommicado his tech support had the number forwarded to his cell- for some odd reason Cingular is not placing the calls through to him

I cannot reach him either other than AIM-
I am working on trying to get Chris's prompt attention on this but my hands are tied- it's the first time this has EVER happened and we apologize for the inconvenience-

Sometimes even the best hosts, telephone companies, or backbones do have hiccups

I do agree today is not a great day for Foundrynap perception wise if you are reading the board- but I am new to the company and handle bringing in new sales and I have people waiting on quotes and such as well- You can imagine my frustration as well.

We'll get this handled as fast as possible


If you need me- you can email me at [email protected]
I'll be happy to try to work out any problems that i can particularly handle.

That's all I can do.

I hope you guys got this taken care of.

there is still no actual tech support available just a sales guy. someones bitching saying im lying that the phone doest work but in actuallity it doest go through. same fucking difference in the end theres no one there . lets put the blame on the cell phone service now. someone should have been there to take care of matters like this. if you go across the world on vacation i would figure atleast leave your business in a stable running condition. sure this hasnt happend but once but whats the limit. is he so uncofident of his own business he didnt expect anyone to sign up for a new account during the work week?

Kinda sounds like a one man show. Those kind of companys are ok for saving money and hosting websites of your wedding pictures and stuff... but not any serious business.

Sales is proberly there :winkwink:

50..........

Lol I love those companies offering 24/7 support but are never around when you need them. They are like "hey you can send us an email 24 hours a day, we'll get back to ya when we come back from our weekend vacation!" :1orglaugh

Hehe why not dial Video-Post's support line? (323) 843-9652 or +31 (20) 524-1220 or just dial 1-800-VIDEOPOST :1orglaugh

100% agreed.

Just because they are nice doesn't mean they are competent. Someone can be the nicest person in the world and still be a retard :2 cents:

So true. Many nice guys seem to fail as well.

and last time i checked tech support has yet to appear today.

foundrynap support ticket system

[email protected] has never been advertised with.

I couldn't agree more...

The guy need tech support, not a bunch of garbage from a paid promoter on a message board. :2 cents:

I heard Idealbandwidth bought them?

how fucking rude
Um perhaps you missed the email address at the end of what you quoted or the detailed explanation of what happened.

thanks but whats it matter if no one replies. i could make a million addresses and say here you go but if theres no one there whats it fucking matter :error

Maybe you can't comprehend what you read? kb is a paid board whore for a month for them, and NOT a tech. This guy is trying to get tech support and can't after trying several different methods. :2 cents: :upsidedow

awsome i must say ;)

Is it fixed now?

get a fucking real hosting company

Mail sent.

24/7 is a lot to ask for but hosting needs to be 24/7 imho and that doesnt mean a 1-800 to a cellphone, im glad weve set up the new server with oxeo, theyre always there 24/7 and workin on it, im sure other hosts offer the same but id check 10 times before switching

No its not. Its a hosting 101 requirement. :2 cents:

Bump. 8 Chars

damn are you guys really still waiting for tech support? :1orglaugh

It's been days now with no support at foudrynap it looks like :helpme :1orglaugh

Well thats self destruction at its finest right there :Oh crap

No, it's not. If the company is reputable and has their own datacenter with their own employees, then the tech support is going to be staffed 24/7.

Now if it's being run out of someone's basement in Indiana with servers in NYC and tech support working online from across the US, that's big trouble.

I've seen this many, many times. The main tech number goes to the owners office or cell. If he's not there, you'll have to rely on the email support of the 3 other people in 3 other states.

You need a host that staffs an actual office, and again, preferably also has their own datacenter on-site.

show yourself foundrynap

This business has a LOT of money running through it. With so much money on the line, you need somebody available 24 hours a day to make sure the money is still coming in. Asking for 24/7 tech support is not unreasonable in this industry, it is the NORM.

Have a problem on Sunday? Somebody better be able to fix it. Hardware failure on Christmas? Somebody better be installing new drives. Clients in Europe need a domain added at 3AM (normal working hours for Europe)? Somebody better be creating those directories.

This is precisely why there are ADULT SPECIALTY hosts. The adult industry has higher demands and expectations.

Three days with no answer is ridiculous. Three hours is even pushing it for serious issues.

Funny pic I just found:
http://www.ianai.net/jokes/A000009.jpg

http://mojoservers.com/?fnap]link to some bullshit[/URL]
more drama unfolds