dont assume i said "webair was down" it was clearly an account error which is why it took so long to fix..

well at international rates if i was on the phone to them as long as i was online talking to someone using the live help then it would have costed me very great deal of money. dont assume i am from america.

Well why didn't you pick the phone up and call them? They do have a toll free #. I have been happy with them for years and had very few pobs and when I did have a prob all I had to do was call, things were fixed right there. One of the traits I have is loyalty, so when I see bad talk about Webair I have to step in.


:)

all sorted now. ticket will be closed.

well ignore the story then.

another one assuming im american...

there are some serious brown nosers in this thread. :1orglaugh

Every host has trouble now and then, even a big reliable host like webair.
Hosting isnt 100% and never has been.

you should always have a backup no matter who you are with!

I like webair. So far they are a good host. They are very fast at responding. But not sure how good they are on the tech side.

Ive had a couple Important main issues that they havnt been able to fix yet in months. Plus the email for one site or another of my seems to go down on a weekly basis, But apart from that the uptime is second to none.

Webair is still #1 in my book.


:pimp

Who's the brown noser?


Webair my favorite bestest hoster in da whole world. Click sig and you to will be happy like me and you will be the coolest GFYer in the universe. Top notch support and 24 hours 7 days a week mad crazy like support and they even nice to you people with shitty one page .htm ending sites. You are the man at webair, you need to click sig now and git it on with mike cuz he rulz big time. WTF you waiting for be cool like me. No half steppen, sign up now and click my sig.

Phone rates are cheap these days, dumbass.

Even if they arent, your 'precious' website's maintenance is worth it right?

Dont blame webair cause your too cheap to use a phone asshole :321GFY

foundrynap.com

email me at [email protected]
I'd love to help you out!

Dude are you stupid or something? How much do you pay to call a toll free number?

Even if you do pay, 5-10 bucks to dial into america is worth much more than having your site down. What sites do you run anyway?

Nothing against webair here, but..

What the fuck is the difference if he calls or uses the web-based live support? He's still talking directly to a tech at webair, right?

I understand it if he just dropped an e-mail then waited - that's low priority.

You can't make a toll free call?

Webair is top notch. Don't let this post fool you guys. And I am not a webair asskisser.

who are you?

just some crappy ones :P

no its only toll free from within the country.

Why wouldn't the ticket system be sufficient for registering your concerns? I would think that any company touting it's support would make sure it's ticket system works. As a matter of fact I would think it's in their best interest to make sure a ticket system is in place to properly triage support requests. Bitching at this guy for not picking up a phone is crap in my opinion.

With that said I've hosted with Webair in the past and I know their ticket system works. Their support staff is friendly and respond quickly. I unfortuantely had to move because of an issue that wasn't resolved to my satisfaction but I suppose it should be expected with a virtual hosting account.

I think the only solution is to go to a forum that's dedicated to hosting and not sig whores and do some research.

It's been my experience that dedicated accounts will get far better support than virtual so if you're looking for virtual hosting I would probably listen to the small timers more than the big timers.

Sorry I didn't know that. :(

"Originally Posted by MickeyG
there are some serious brown nosers in this thread."

One of the traits I have is loyalty, it's far form brown nosing.

:2 cents:

Yep, clearly. They cut the best deals and you can still speak to someone 24/7

Webair support has been pretty good for me. I use only the live online help and the ticket system since I can't call them because I don't know how to pronounce ;)

I have a dedicated and a virtual account with them.

I'm glad it worked out...thanks for teh continued support guys you all rock it =) even the haters...its all good

*Wipes Nose*

There seems to be more brown nosers then haters of webair...What does that say?

We trust webair for a reason...

Jon

Hosting companies play dirty.

877-248-9888 ext 707


They will answer

One of the traits I have is loyalty, it's far form brown nosing. You must not know what loyalty is.


:winkwink: