McDonalds outsourcing drive-through calls

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  • pubenemy
    Confirmed User
    • May 2004
    • 990

    #1

    McDonalds outsourcing drive-through calls

    http://www.iht.com/articles/529970.html


    Whats next?
    ICQ: 22-920-445 Aim: OGpubenemy
  • sean416
    Confirmed User
    • Feb 2004
    • 3633

    #2
    it's customary to post a link with these kinds of threads.

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    • MBS Auto
      Confirmed User
      • Oct 2004
      • 1725

      #3
      these guys know how to cut labor...
      Shoes and Boot

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      • r3ap3r
        Confirmed User
        • Jul 2004
        • 3535

        #4
        That's going to be interesting. I won't be able to throw my drink at the person who fucks up my order anymore.
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        • pubenemy
          Confirmed User
          • May 2004
          • 990

          #5
          Originally posted by sean416
          it's customary to post a link with these kinds of threads.
          Yea noticed that like a millisecond after hitting submit.

          At least they outsourced to the US, imagine trying to leave your order with some call center in asia.
          ICQ: 22-920-445 Aim: OGpubenemy

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          • xNetworx
            So Fucking What
            • Jan 2004
            • 14445

            #6
            Makes total sense. US Labor too

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            • UniversalPass Pete
              Confirmed User
              • Dec 2004
              • 7368

              #7
              Calls going out to India


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              • sean416
                Confirmed User
                • Feb 2004
                • 3633

                #8
                Originally posted by pubenemy
                Yea noticed that like a millisecond after hitting submit.
                cool - it was an interesting read.

                ServerProvider.com

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                • emthree
                  Dialer Kingpin
                  • Jun 2003
                  • 10816

                  #9
                  Dont blaim them one bit.

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                  • mardigras
                    Bon temps!
                    • Feb 2003
                    • 14194

                    #10
                    Heard about this a couple months ago. Now you can't go in and scream at the idiot who got your order wrong after asking you to repeat everything 3 times
                    .

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                    • Twe Russ
                      Confirmed User
                      • Jan 2003
                      • 3493

                      #11
                      Smart move is all i can say.

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                      • $5 submissions
                        I help you SUCCEED
                        • Nov 2003
                        • 32189

                        #12
                        Originally posted by pubenemy
                        At least they outsourced to the US, imagine trying to leave your order with some call center in asia.
                        It may happen Perfect english. Fast. Very respectful. Accurate. At 1/5th the price

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                        • NoCarrier
                          We need more free porn
                          • Mar 2002
                          • 16356

                          #13
                          Originally posted by pubenemy

                          Welcome to 6 months ago

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                          • bdld
                            $100,000
                            • Dec 2001
                            • 11452

                            #14
                            they should just have touch-screens so we can just choose our order ourselves, and those self checkout machines to pay.

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                            • psyko514
                              See sig. Join Epic Cash.
                              • Oct 2002
                              • 22366

                              #15
                              Originally posted by bdld
                              they should just have touch-screens so we can just choose our order ourselves, and those self checkout machines to pay.
                              typically, customers are unwilling to admit when they make a mistake. and most will with such a system.

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                              • pubenemy
                                Confirmed User
                                • May 2004
                                • 990

                                #16
                                Originally posted by NoCarrier
                                Welcome to 6 months ago

                                Article was from 5.5 months ago, so


                                ICQ: 22-920-445 Aim: OGpubenemy

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                                • rowan
                                  Too lazy to set a custom title
                                  • Mar 2002
                                  • 17393

                                  #17
                                  Along the same lines, Pizza Hut in Australia switched from "one number connects to your nearest store" to "one number connects to some guy a thousand kilometres away who has no knowledge of your metro area suburbs"

                                  I'm in Melbourne and after the guy answering the call started reeling off some odd suburb names (like 2 hours away) I politely asked if he was even in my state... he said no, I'm in Sydney.

                                  I don't know how long ago they changed, I don't order pizza very often.

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                                  • Screaming
                                    I can change this!!!!!
                                    • Feb 2004
                                    • 18972

                                    #18
                                    well if its old then i missed it, damn that is wild to me

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                                    • Vitasoy
                                      GFY HALL OF FAME DAMMIT!!!
                                      • Oct 2003
                                      • 58202

                                      #19
                                      Originally posted by $5 submissions
                                      It may happen Perfect english. Fast. Very respectful. Accurate. At 1/5th the price
                                      Well I don't know about the perfect English...


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