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Old 11-12-2004, 07:27 AM   #51
RealityWife
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Yeah, it is not limited to affiliate programs for sure. My sales have fallen off drastically. I sure hope they get this straightened out soon. :O(
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Old 11-12-2004, 07:29 AM   #52
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Are there any affiliate here who got a sale during the past 13 hours? Anyone?
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Old 11-12-2004, 07:32 AM   #53
nige
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While we're talking about ccbill, anyone else not having any destination/referral urls showing up? I've had this problem since the 14th of October, got an email a couple of days ago saying it was fixed. Guess what, it's not fixed, I replied and no response yet.
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Old 11-12-2004, 07:40 AM   #54
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with all the constant problems over there, they need to find a new CTO before they lose all their customers.
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Old 11-12-2004, 07:44 AM   #55
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There is no way this is a cash grab, not a chance at all. The Cadwell family are as straightup as they come and they are also wealthy and have tons of new business in the last 3 months. Why would they piss all that away to skim some joins? Like someone wouldnt notice? No way, I'd bet this is just a technical glitch which they will fix soon.

The server array to run large scale transactions involve many boxes and many different databases. Don't assume that because there are problems in the reporting databases that this also means that the transaction databases are also damaged.

Everyone should just chill and give them room to fix problems before they start in with the theories that CCBill is stealing money.
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Old 11-12-2004, 07:50 AM   #56
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Quote:
Originally posted by Adultlexicon
well i hate to throw 200 bucks in the water cause some fools dunno how to keep their shit runnin
That sucks...
I'd say that you are throwing more than $200 in the can... It's not th ecash spent on the spot, it's the cash not made due to CCBILL being down :-/
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Old 11-12-2004, 07:51 AM   #57
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Overnight we had a scheduled maintenance with some of our reporting databases. This maintenance has taken longer than expected but all reporting should be back to normal shortly. This has to do with reporting and admin databases only. This has not affected transaction processing.

Sorry for the delay in the update and we hope to have everything resolved shortly. We should have posted an alert regarding the maintenance yesterday and apologize for the confusion this has caused.
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Old 11-12-2004, 07:57 AM   #58
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Quote:
Originally posted by corvett
Overnight we had a scheduled maintenance with some of our reporting databases. This maintenance has taken longer than expected but all reporting should be back to normal shortly. This has to do with reporting and admin databases only. This has not affected transaction processing.

Sorry for the delay in the update and we hope to have everything resolved shortly. We should have posted an alert regarding the maintenance yesterday and apologize for the confusion this has caused.
Maintenance is ofcourse 100% ok. Whats not ok is doing it for 12 hours in a row without letting us know about it.

Please please let us know when stuff like this is going on - it is so important that we know that we're not sending our traffic into a black hole.

But what you're saying are that we can expect our mailboxes to get stuffed with the sales for the past 13 hours any moment now?

Pheeeeeeew....
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Old 11-12-2004, 08:03 AM   #59
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Quote:
Originally posted by zigx
hows this shit doing now?

and when sales come back will they just all be credited on the day things come together, or will we have to look in the history for sales that were not listed?
TODAY'S update...sales are popping like normal...I HAVE YET TO BE CREDITED FOR YESTERDAY'S phantom sales....I haven't even seen MY OWN purchase!!! This is happening every 3rd day..surely everyone notices a roller coaster in sales...I've talked to some big programs that WILL NOT POST on this thread...but they see some wierd "NO sales on HEAVY TRAFFIC"


so now we have to contact CCBILL to get the few sales that we know of yesterday...several others have to contact them also for credits.

I'm not saying they hit everyone at the same time, but when you have a chance..just go in...count your passwords and then count your credited sales..We now have to check every 5 hours to see if we are losing more money.
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Old 11-12-2004, 08:22 AM   #60
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Originally posted by sweetcuties
Bump, still no sales recorded since 8pm last night. It's 7am now
the 8th..was dead.....then the 11th...this is a numbers game...I find it highly unlikely that every buyer purchases on the same day at the same time...but besides that...i'm tracking my very own purchase to see how long my name remains in the admin as an unknown person..before my card is canceled and I dissappear...I'm sure this happens ALOT..big programs would never know that they are missing a few sales here and there and who would think to count the passwords to match up with the sales..if you don't see sales..you think it's a bad day...then you have a good day and totally forget the bad day...watch them, we are on the phone with them now to at least get the few sales we had yesterday , but yet have NO CREDIT... corvette where are you now????????
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Old 11-12-2004, 08:29 AM   #61
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Anyone who believes CCBill is interested in "stealing" sales should not use our services. Our company has been built on our reputation. When the industry had issues 2 to 3 years ago, CCBill ate the massive Visa and MasterCard fines on behalf of our clients. We have never considered the possibility of stealing sales from our clients. We succeed when our clients succeed.

We do, however, encounter reporting and transactionn problems just like anyone else in the transaction processing business. We will never get into a public debate with our clients as we believe it is in everyone's best interest to work together in this industry. We appreciate everyone's patience and, as alwyas, if you have individual issues please do not hesitate to contact client support.

Thanks for your continued patronage.
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Old 11-12-2004, 08:31 AM   #62
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As a further update, it appears all webmaster reports are up to date and the affiliate reporting should be caught up very shortly.

Thanks again for your patience.
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Old 11-12-2004, 08:40 AM   #63
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Quote:
Originally posted by simonsyinister
This is happening every 3rd day..surely everyone notices a roller coaster in sales...I've talked to some big programs that WILL NOT POST on this thread...but they see some wierd "NO sales on HEAVY TRAFFIC"
I'm glad that someone else is seeing this, these are the exact words that I've been telling my ccbill rep since moving over from ibill. I've never seen this drastic day to day sales difference without collaborating traffic increases or decreases. I'm also talking about drastic increased sales with no noticable increase in traffic???
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Old 11-12-2004, 08:47 AM   #64
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Quote:
Originally posted by corvett
As a further update, it appears all webmaster reports are up to date and the affiliate reporting should be caught up very shortly.

Thanks again for your patience.
webmaster reports are not up to date. with very few sales being reported for today, our password file is way up. sales arent being reported in the stats. yesterday's sales are also still completely missing.
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Old 11-12-2004, 08:49 AM   #65
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Originally posted by Beerbar
I'm also talking about drastic increased sales with no noticable increase in traffic???
I noticed my hits to sponsor sites were way low today, only 272 when I logged in about ten minutes ago.

Now it's still at 272 but somehow a sale has been made.
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Old 11-12-2004, 08:54 AM   #66
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Quote:
Originally posted by corvett
As a further update, it appears all webmaster reports are up to date and the affiliate reporting should be caught up very shortly.

Thanks again for your patience.
You know..problems are fine...BUT over a 1/2 day fixing without a word to anybody??? We put trust in you and the only thing you can say is go somewhere else??? I'm seeing problems along with ALOT of people and many many more that will not post...do you want all those customers to leave...not a good attitude.. We are just trying to find out what's going on, that's all.

My stats are still messed up...it shows I made -$2..this is MINUS 2 dollars...lol

ok ok I'll wait to see if this is fixed..I'm not trying to bust CCBILLS chops, but you guys should let people know what's up .
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Old 11-12-2004, 08:57 AM   #67
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It seems like for the past month or so it has been a horrible roller coaster ride for everyone, we really need some consistency.. Some days hits are crazy high with no sales then hits are super low with a ton of sales, it doesn't make sense. Seems like every 3 days sales go up then drop like a rock the next. Then we have the stats problem.... i'm getting booted out like 50 times a day! You guys are going to lose clients very soon.....

Bomber
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Old 11-12-2004, 08:57 AM   #68
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Quote:
Originally posted by AmateurFlix
I noticed my hits to sponsor sites were way low today, only 272 when I logged in about ten minutes ago.

Now it's still at 272 but somehow a sale has been made.
LOL

That's great..I guess we should not send traffic then maybe we will get sales
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Old 11-12-2004, 08:59 AM   #69
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Quote:
Originally posted by Beerbar
I'm glad that someone else is seeing this, these are the exact words that I've been telling my ccbill rep since moving over from ibill. I've never seen this drastic day to day sales difference without collaborating traffic increases or decreases. I'm also talking about drastic increased sales with no noticable increase in traffic???
Bingo
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Old 11-12-2004, 09:10 AM   #70
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Quote:
Originally posted by Pornopat
CCbill has been shitty for me for about 4 days now.
Shitty as in impossible low figures.
This needs to improve fast or I will lose trust.
i'm having the same problem
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Old 11-12-2004, 09:16 AM   #71
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0:3000 this week on my ccbill sponsor - normall 1:300 or 1:400
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Old 11-12-2004, 09:56 AM   #72
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All sales the that didnt hit the stats for the 8th is still missing and so is sales from the 11th ( yesterday )...

Really looking forward to seeing them all in my stats... any minute now... or?
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Old 11-12-2004, 10:01 AM   #73
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It looks like the stats are updated for yesterday. Its finally showing my sales. I havent checked any dates other than today as of yet though. Gotta say that I do love CCbill and thier great services. They have been great for me so far.

Keep up the great work ccbill!
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Old 11-12-2004, 10:04 AM   #74
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one sale popped up for me today lets hope thats not all , traffic is still stuck at 600 clicks
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Old 11-12-2004, 10:09 AM   #75
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My stats look correct, everything kicked in
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Old 11-12-2004, 10:11 AM   #76
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Originally posted by RealityWife
It looks like the stats are updated for yesterday. Its finally showing my sales. I havent checked any dates other than today as of yet though. Gotta say that I do love CCbill and thier great services. They have been great for me so far.

Keep up the great work ccbill!

Quote:
Originally posted by RealityWife
Yeah, it is not limited to affiliate programs for sure. My sales have fallen off drastically. I sure hope they get this straightened out soon. :O(

ok
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Old 11-12-2004, 10:13 AM   #77
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Just woke up - A Record 0 sales yesterday, and 0 sales thus far today with clicks 'stuck' for who knows how long, and down about 400%.

REEEALLY hoping this is just a reporting issue.
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Old 11-12-2004, 10:29 AM   #78
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Whats the chances that ccbill went tits up about a 5 weeks ago when they got an influx of new customers migratting over from ibill, and found themselves with not enough hardware or good enough software to handle the increase in traffic, and transactions and its literrally gagged the systems, which would account for the roller coaster effect certain people see from a day to day basis?
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Old 11-12-2004, 10:34 AM   #79
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My stats are still at only 272 hits for today.

Sales are about 1:2000 overall for the month, probably about 1/3 of what I normally get... these are from programs I've been promoting for months, they fluctuate a bit but have never been this far off before.
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Old 11-12-2004, 10:36 AM   #80
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Originally posted by Axeman
Whats the chances that ccbill went tits up about a 5 weeks ago when they got an influx of new customers migratting over from ibill, and found themselves with not enough hardware or good enough software to handle the increase in traffic, and transactions and its literrally gagged the systems, which would account for the roller coaster effect certain people see from a day to day basis?
it's scary just to think about that
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Old 11-12-2004, 10:46 AM   #81
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I have noticed conversion ratios progressively getting worse for the last week, dropping to no sales in the last few days.

-- Just noticed, reporting seems to be partially back online. Hit counter sitting on 0 though.
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Old 11-12-2004, 10:48 AM   #82
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Ok, I admit it. Its all Lightspeedcash's fault.

Our sales and rebills have been so off the hook in November, I think its us that might be choking CCbill's system up right now.


Sorry about that.


Steve Lightspeed
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Old 11-12-2004, 11:00 AM   #83
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Originally posted by Lightspeed
Ok, I admit it. Its all Lightspeedcash's fault.

Our sales and rebills have been so off the hook in November, I think its us that might be choking CCbill's system up right now.


Sorry about that.


Steve Lightspeed
Thanks for owning up and taking responsibility Steve.
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Old 11-12-2004, 11:18 AM   #84
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Quote:
Originally posted by Lightspeed
Ok, I admit it. Its all Lightspeedcash's fault.

Our sales and rebills have been so off the hook in November, I think its us that might be choking CCbill's system up right now.


Sorry about that.


Steve Lightspeed
Steve, where are you going with this post?
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Old 11-12-2004, 11:30 AM   #85
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Quote:
Originally posted by gazool
Steve, where are you going with this post?

I was trying to lighten the mood here. You should understand that we also use CCbill, although we track our own clicks and signups instead of using their software. I see the same reporting problems that everyone else sees. Sure, I think CCbill could improve, but who couldn't. It could be much worse too.

CCbill's systems are massive and they have thousands of customers. If you've ever been involved with large scale data-processing systems (I was for over 12 years) you would know that shit happens, and what appears to be simple from an outsider's view is not always so simple.


But give them solid examples of what you are experiencing so they can find and fix the problems, instead of jumping on the lynching bandwagon and accusing a very honest group of people of wrongdoing.

Steve Lightspeed
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Old 11-12-2004, 11:35 AM   #86
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Quote:
Originally posted by Lightspeed
Ok, I admit it. Its all Lightspeedcash's fault.

Our sales and rebills have been so off the hook in November, I think its us that might be choking CCbill's system up right now.


Sorry about that.


Steve Lightspeed
Pro spam whore for sure.
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Old 11-12-2004, 11:38 AM   #87
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Quote:
Originally posted by Lightspeed
I was trying to lighten the mood here. You should understand that we also use CCbill, although we track our own clicks and signups instead of using their software. I see the same reporting problems that everyone else sees. Sure, I think CCbill could improve, but who couldn't. It could be much worse too.

CCbill's systems are massive and they have thousands of customers. If you've ever been involved with large scale data-processing systems (I was for over 12 years) you would know that shit happens, and what appears to be simple from an outsider's view is not always so simple.


But give them solid examples of what you are experiencing so they can find and fix the problems, instead of jumping on the lynching bandwagon and accusing a very honest group of people of wrongdoing.

Steve Lightspeed
Hes right.
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Old 11-12-2004, 11:39 AM   #88
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Quote:
Originally posted by Lightspeed
I was trying to lighten the mood here. You should understand that we also use CCbill, although we track our .. ...

Steve Lightspeed

Point taken... And I agree...
however... I have lost 10 hours of sales at the 8th of November, and from the looks of it I will not see even the shaddow of them... From the looks of things I have also lost about 12 hours of sales since yesterday...

Iv'e been in dialog with CCBILL ( going nowhere )
CCBILL says that they have had no errors and that all sales will come through to the affiliates... But let m e tell you for sure... They dont...

What do you suggest I do?
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Old 11-12-2004, 11:51 AM   #89
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Quote:
Originally posted by Lightspeed
Ok, I admit it. Its all Lightspeedcash's fault.

Our sales and rebills have been so off the hook in November, I think its us that might be choking CCbill's system up right now.


Sorry about that.


Steve Lightspeed
hey that's good for you..so why give me some of your money
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Old 11-12-2004, 11:52 AM   #90
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stats are getting better. some rebills appeared already. good
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Old 11-12-2004, 11:54 AM   #91
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Quote:
Originally posted by simonsyinister
hey that's good for you..so why give me some of your money

sure, just signup at Lightspeedcash.com, send traffic that converts, and I'll send you money and all my love, twice a month.
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Old 11-12-2004, 11:58 AM   #92
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Originally posted by Lightspeed
sure, just signup at Lightspeedcash.com, send traffic that converts, and I'll send you money and all my love, twice a month.
SOunds good...Now all you have to do is tell CCBILL to fix the stats, so i get credit for the sales i send your way...mmmmm back to square 1
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Old 11-12-2004, 12:12 PM   #93
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My CCBill affiliate accts are still majorly fucked. I would LOVE an update from CCBill.
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Old 11-12-2004, 12:15 PM   #94
cosis
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I am showing no clicks on a hosted gallery im promoting... something is still wrong
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Old 11-12-2004, 12:20 PM   #95
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what a fucking mess
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Old 11-12-2004, 12:37 PM   #96
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Update:

All transaction data should be 100% correct on client reports; on the affiliate side, everything is accurate and updated with the sole exception of the click data. We have people working on that part of it and it should get updated shortly.

To reiterate, this was a reporting issue, it did not affect any transactions or the tracking of, and the clicks should show up in the affiliate reports very soon.
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Old 11-12-2004, 12:43 PM   #97
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Quote:
Originally posted by Lightspeed
instead of jumping on the lynching bandwagon and accusing a very honest group of people of wrongdoing.
I don't think that most people were saying that ccbill was doing anything underhanded or at least I wasn't, but rather that there is a problem (way too many webmasters on here stating the same thing for there not to be) and it needs to be acknowledged, explained and or fixed. You have to remember that some of us "small fries" don't get the same response that someone in your position gets when he calls CCbill and says "I have an issue".

Post like this on GFY gives us little guys a collective voice that is more likely to be heard. (thanks for that by the way).
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Old 11-12-2004, 01:00 PM   #98
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Lightspeed Steve...
What do you suggest I do?
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Old 11-12-2004, 01:05 PM   #99
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Quote:
Originally posted by Beerbar
I don't think that most people were saying that ccbill was doing anything underhanded or at least I wasn't, but rather that there is a problem (way too many webmasters on here stating the same thing for there not to be) and it needs to be acknowledged, explained and or fixed. You have to remember that some of us "small fries" don't get the same response that someone in your position gets when he calls CCbill and says "I have an issue".

Post like this on GFY gives us little guys a collective voice that is more likely to be heard. (thanks for that by the way).
BRAVO!!!!
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Old 11-12-2004, 01:19 PM   #100
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Quote:
Originally posted by corvett
To reiterate, this was a reporting issue, it did not affect any transactions or the tracking of, and the clicks should show up in the affiliate reports very soon.
So are you saying that any sales that have been made over the last few days should be showing in affiliate reports presently? It's only the clicks that aren't displaying properly?
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