Why are customer support reps always busy?? - GoFuckYourself.com - Adult Webmaster Forum

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lil2rich4u2

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#1

Why are customer support reps always busy??

11-06-2004, 01:33 PM

Nomatter what fucking company you call, it says "all representatives are currently assisting other customers, please hold for the next available representative."

WHAT THE FUCK??

arent they ever just sitting there not doing anything?

and if the companies CSR department is too busy, why dont they double the staff?? Isnt customer service very important anymore??

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Jace

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#2

11-06-2004, 01:34 PM

that is why I never call...i try and find other ways to get in touch
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detoxed

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#3

11-06-2004, 01:35 PM

I cancel my account with a company if I cant reach someone within 1 minute on the phone.
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Furious_Female

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#4

11-06-2004, 01:39 PM

Forget hold times... I consider it lucky just to get someone from the US on the phone and not someone I can't even understand in India

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#5

11-06-2004, 01:41 PM

Originally posted by detoxed
I cancel my account with a company if I cant reach someone within 1 minute on the phone.

Your approx. hold time is

154541 Minutes

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NoHassleSteve

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#6

11-06-2004, 01:43 PM

The best is when they say "your call is important to us".

No. If it was important, I'd be talking to someone

It's just like the supermarket or a restaurant.
They'd rather have people wait than have excess payroll standing around.

Well, for clubs and restaurants, that's the "velvet rope" mindset, too. The most "successful" ones still make sure to keep that line rather than just expand to meet the demand,

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lil2rich4u2

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#7

11-06-2004, 05:55 PM

Originally posted by NoHassleSteve
The best is when they say "your call is important to us".

No. If it was important, I'd be talking to someone

HEY!!

Unbeatable hosting! Customer service is top notch!

--> ISPrime <-- Do a search on any board, their reputation is rock solid .. for years!!
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#8

11-06-2004, 05:56 PM

cuzz their all on my website trying to get the camgirls naked
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detoxed

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#9

11-06-2004, 06:01 PM

Originally posted by EscortBiz
Your approx. hold time is

154541 Minutes

Cancelled 2 phone companies because of that shit. They are a goddamn phone company and cant get someone on the fucking phone?
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Dalai lama

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#10

11-06-2004, 06:02 PM

because you are not the only one promoting them

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The Other Sweetie

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#11

11-06-2004, 06:06 PM

They're too busy reading Customer Support 4 Dummies to be disturbed by something so menial like answering the phones.
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sickkittens

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#12

11-06-2004, 06:08 PM

Originally posted by Furious_Female
Forget hold times... I consider it lucky just to get someone from the US on the phone and not someone I can't even understand in India

No shit. And they either fuck something up or they're completely useless.

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#13

11-06-2004, 06:10 PM

Originally posted by Furious_Female
Forget hold times... I consider it lucky just to get someone from the US on the phone and not someone I can't even understand in India

Another thing that bothers me is how they don't answer questions that you ask them. They're constantly reading scripts....and I love how they're given "American" names.

Hab-je and Rabji are now Kevin and David.

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#14

11-06-2004, 06:14 PM

Originally posted by detoxed
I cancel my account with a company if I cant reach someone within 1 minute on the phone.

Or if they are outsourced. I cant get tech support by a person with broken english and i my computer skills are twice of the supports.

Best thing to do is call and say you are Ordering a product.

Someone in Sales is always open.

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#15

11-06-2004, 06:21 PM

Sometimes when you need a company it's because a server is down and that could be the problem for a thousand of thier webmasters at the same time so sometimes it's not possible for them to answer all the calls...

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Theo

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#16

11-06-2004, 06:23 PM

Cause their are lazy fucks and they don't respond on time as they should. They barely worth a fraction of the money they are getting paid.

Few days ago Diz messaged me cause he was looking for someone to provide some extra support to his webmasters and monitor the boards for sponsor requests. I told him I'll check if someone I know can fill these requirements, but after a while I said fuck it, I can do that easily and better IMO than many of the sponsor reps. I'm busy blah blah I'll get back to you in few hours or receiving a reply every 20min are 99% of the time cheap excuses.

30min ago I was talking with 3 friends, while replying to a sponsor request, talking with a coder about 2 scripts and checking the board, my email and stats at the same time. Webmasters have been messaging me for years and there was not a single time to remember I replied to someone back I'm not available at the moment or ignore him .
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#17

11-06-2004, 06:27 PM

And the same applies to most CS/reps cases. I've seen with my eyes employees putting on hold for long time to BS around or even go make a coffee and I've heard innumerable similar cases from others.
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#18

11-06-2004, 07:55 PM

Originally posted by sickkittens
Another thing that bothers me is how they don't answer questions that you ask them. They're constantly reading scripts....and I love how they're given "American" names.

Hab-je and Rabji are now Kevin and David.

ROFL I didn't notice that. Giving them American names sounds like slavery. Their "slave name."

OMG the scripts... they recite like 4 pages of canned crap to you in 25 seconds and none of it pertains to what you called for. Then they put you on hold while they ask someone who actually speaks fluent English and when all else fails, they transfer you to a US call center, where you have to wait at least 18 minutes for your call to be answered.

Oh, when you want to pay a bill over the phone you ALWAYS get a US based, clear English speaking person on the phone and your call is answered instantly.

Last edited by Furious_Female; 11-06-2004, 07:58 PM.

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#19

11-06-2004, 07:57 PM

They are always busy because stupid customers ask stupid questions like the one in this thread... lol

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#20

11-06-2004, 07:58 PM

cause there is never enough of them

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#21

11-06-2004, 08:01 PM

I"m always available !
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#22

11-06-2004, 08:04 PM

Originally posted by detoxed
I cancel my account with a company if I cant reach someone within 1 minute on the phone.

Ever try calling your phone company? Sometimes CSRs are just busy especially during heavy call times. One minute or cancel is not a good rule. You may be throwing away a good company because you lack patience. It's the companies that answer right away that you have to be worried about sometimes.

Z
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#23

11-06-2004, 08:24 PM

Originally posted by Zprogramz
Ever try calling your phone company? Sometimes CSRs are just busy especially during heavy call times. One minute or cancel is not a good rule. You may be throwing away a good company because you lack patience. It's the companies that answer right away that you have to be worried about sometimes.

Fuck that noise...

Get me a fucking english speaking person on the phone when I call -- and do it NOW!

I just had Dish Network come and rip all their shit out of my house after their computers called me for the second time while I was asleep.

Took three hours to get someone on the phone and 4 days to get it done, but I'm glad I did it and would do it again.

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#24

11-06-2004, 08:26 PM

the longest hold time i have ever had was last month. i was on the phone with a Fish Tank Filter company (my filter thingy wasnt working)

They said my Approx. hold time was 42 mins!!!!!!!!!

FOR A FUCKIN FISH TANK FILTER COMAPNY!!!!!!!!!!!!

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#25

11-06-2004, 08:30 PM

Originally posted by LegendaryLars
cuzz their all on my website trying to get the camgirls naked

Why would they try if the camgirls are paid to get naked to begin with?

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lil2rich4u2

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#26

11-06-2004, 11:56 PM

Originally posted by Babagirls
the longest hold time i have ever had was last month. i was on the phone with a Fish Tank Filter company (my filter thingy wasnt working)

They said my Approx. hold time was 42 mins!!!!!!!!!

FOR A FUCKIN FISH TANK FILTER COMAPNY!!!!!!!!!!!!

thats exactly what i am talking about!!!

i wish ALL companies, even mainstream ... would mimic the support system of www.isprime.com

those fuckers are ALWAYS awake lol.

can you imagine being able to ICQ your phone companies help desk??

they would be able to help like 5 people at a time!!

HEY!!

Unbeatable hosting! Customer service is top notch!

--> ISPrime <-- Do a search on any board, their reputation is rock solid .. for years!!
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#27

11-07-2004, 12:18 AM

Originally posted by media
They are always busy because stupid customers ask stupid questions

I think that's the main reason.

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#28

11-07-2004, 12:20 AM

only so many people in third world countries who speak english
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