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Old 09-30-2004, 12:08 PM   #1
.:St Ides:.
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Are you an e-mail sinner?

http://money.netscape.cnn.com/packag...sins/emailsins
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Old 09-30-2004, 12:10 PM   #2
Yo Adrian
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LMAO

E-mail can not only hurt relationships, but also slow down business, according to a new survey from Great Britain that points the blame for it all squarely on a lack of e-mail etiquette, says communications expert Dr. Peter Collett.

Fully 61 percent of workers say a lack of e-mail responses are delaying business decisions. E-mail is no different than face-to-face interactions. People DO form an impression of who you are and how competent you are based on how you write and use e-mail.

CNN reports that the survey of 750 office workers across Europe, which was commissioned by palmOne, identified the seven deadly sins of e-mail. Are you guilty of any of these? Is it time to repent?

The seven deadly sins of e-mail and what to do if you're guilty:
Ignoring
Fully 79 percent of those polled said they resented having to chase e-mail responses when their important messages are ignored. In addition, 25 percent said they had to do this for more than half the e-mails they send. This impacts business. Nearly two-thirds of the respondents said business decisions were delayed due to a lack of e-mail response.
What can you do? Always acknowledge receipt of an e-mail. Use the "out of office" function religiously when away.

Lying
"Oh, I never received that!" No one lies about e-mails like the Brits. About 11 percent of Britons actually confessed they lie about receiving an e-mail, which is twice as high as other countries. As CNN notes, denying that you ever received an e-mail just breeds distrust. Remember, it's easy enough for the sender to confirm whether the message was delivered.
What can you do? You ignored an e-mail. Acknowledge that. Don't embarrass yourself by denying you ever received it!

Presuming
Never presume that sending an urgent e-mail without a follow-up phone call is enough. Twenty-seven percent of survey respondents said they were annoyed when urgent e-mails were sent without an accompanying phone call to draw attention to it.
What can you do? When you send an important e-mail, pick up the phone.

Waffling
Be succinct. Sending verbose e-mails when a few well-written sentences will do is irritating, particularly to senior management.
What can you do? Get to the point. Say less and your e-mail will be read more.

Blitzing
Send an e-mail to many people and your colleagues will think you're spamming them. Only copy the most relevant people.
What can you do? If you must copy others on your messages, include only those people who have an active interest in the subject. The benefit to you? You'll get a more immediate response.

Sloppiness
Neatness counts! Fully 81 percent of the survey respondents said bad grammar, misspelling, and disconnected arguments gave them a "negative feeling" about the sender, while 41 percent of senior managers said badly worded e-mails implied laziness and even disrespect.
What can you do? Remember your seventh grade grammar lessons. Use proper spelling and a verb in every sentence. Treat every e-mail like a formal letter. Proof it before you click the "send" button.

Tactlessness
Since no one can see that sly smile on your face or that sarcastic tone in your voice, be careful! It's easy to get the tone wrong in an e-mail and then your casual comments or humor are misunderstood. Short, sharp e-mails can unintentionally damage relationships. What can you do? Never reply to an e-mail if you're feeling angry or emotional. Avoid snap judgments.
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Old 09-30-2004, 12:12 PM   #3
.:St Ides:.
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Adrian are you pushing silvercash lol
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Old 09-30-2004, 12:14 PM   #4
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Quote:
Originally posted by .:St Ides:.
Adrian are you pushing silvercash lol
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Old 09-30-2004, 12:14 PM   #5
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Quote:
Originally posted by .:St Ides:.
Adrian are you pushing silvercash lol
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