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iBill CMI not working AGAIN iBill CMI not working AGAIN
Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 09-17-2004, 09:36 AM   #1
Giorgio_Xo
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iBill CMI not working AGAIN
It seems iBill cmi is not reporting since late last night. No sales, no rebills at the moment. Across 5 accounts this is not possible. What is going on?

And no... I am not calling them up.
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Old 09-17-2004, 09:40 AM   #2
Gottis
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that's bad, we've been out of the office all day and haven't checked today's sales. but yep, they're at 0.

ibill is always having some shit going on with their system, dos attack or something.
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Old 09-17-2004, 10:10 AM   #3
Giorgio_Xo
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Bump.
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Old 09-17-2004, 10:13 AM   #4
Giorgio_Xo
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Called iBill.

They said because of the server move related to the previous hurricaine that the sales and rebills are very behind in reporting.

Oh joy.
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Old 09-17-2004, 12:28 PM   #5
MarkIBill
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There is a message when you log into CMI about this. This is due to issues with our US Processor and standin transactions. Details are in CMI.
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Old 09-17-2004, 12:35 PM   #6
Giorgio_Xo
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Quote:
Originally posted by MarkIBill
There is a message when you log into CMI about this. This is due to issues with our US Processor and standin transactions. Details are in CMI.
Where on this page?

Quote:
RevShare News

--------------------------------------------------------------------------------
September Payout Schedule

Please be advised of the payout dates for September 2004.

Check Date Pay Date
Reserve Payout 8/31/04 8/31/04
US Semi-Monthly 9/1/04 9/1/04
EU Semi-Monthly 9/5/04 9/8/04
US Revshare 9/8/04 9/9/04
US Monthly & Semi-Monthly 9/15/04 9/15/04
EU Monthly & Semi-Monthly 9/19/04 9/21/04
US Revshare 9/22/04 9/22/04
US Catalog 9/26/04 9/28/04
US Partner 9/27/04 9/29/04
Reserve Payout 9/30/04 9/30/04




If you have any questions or concerns please contact your account representative or [email protected].

Please note that CMI statements will generally be available by close-of-business on each particular pay date.

Enhanced Email Security

In today?s business world, security is a big concern, and in the Contact Center we are catering to that concern by making changes to our email handling and monitoring processes. These changes will require iBill Client Service Associates to give service only to the merchant email address listed in your client profile on the Merchant Info Website.

If an email is sent from an address other than the one listed on the Merchant info Website, Client Service Associates will contact the email address listed on file for permission to provide service. Once your permission is received we will keep a record of your email and the new contact information in our case management tool.

This process will allow us to maintain a list of contacts that have your permission to conduct business on your behalf.

For example, if your webmaster sends emails from [email protected] and your email address is listed in the Merchant Info Website as [email protected], please email us today so that we may add your webmaster?s contact information to our case management tool. Having frequent business partners added to your profile, in our case management tool, will avoid future service delays.

In the future, we will be implementing an online request form in Merchant Info that will allow clients to receive support via email. All return responses will be sent to your Merchant email address.

Updating Merchant Information

You can view your Sponsored Merchant profile in the Merchant Info area at http://www.ibill.com/merchantinfo/login/login.cfm. From this area, you will be able to make changes to your address, wire transfer or ACH information, or to sign up to receive payment via wire transfer or ACH.

To verify your Merchant Information, login to the Merchant Area and go to the Update Banking Information link. If the banking information in our system is correct, simply click on Confirm. If it is not correct, make the necessary changes and hit submit.

Use of Card Association Logos with iBill Complete

Clients using our iBill Complete or Catalog Complete service cannot display Card Association Logos (Visa, MasterCard, JCB, and Discover) anywhere on your site. Because iBill is the merchant of record, these logos can only be displayed on the iBill pay page. We appreciate you removing these logos from your site.

© 2000 Internet Billing Company, Ltd. (USA). All rights reserved. This material is published for the exclusive use of iBill's clients and staff. Unauthorized use, republication or mirroring is prohibited. Updated Service Agreement.
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Old 09-17-2004, 12:57 PM   #7
chowda
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ur gonna be in vegas come january?
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2007

PS: Nationalnet is the best host I've ever had. And i tried alot of them.
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Old 09-18-2004, 03:00 PM   #8
kater
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tired of your cc processor - try this one...

http://www.eCommerceGlobal.com/cgi-bin/click.cgi?id=15
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Old 09-18-2004, 03:02 PM   #9
Reak
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great. just fucking great.
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Old 09-18-2004, 03:04 PM   #10
MattO
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Something's afoot.
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Old 09-18-2004, 04:16 PM   #11
MarkIBill
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This was resolved yesterday. This message has been posted on CMI since 7pm EST last night:

iBill News
Last Updated: Friday 17 September 2004 at 7:14 PM U.S. Eastern Time

--------------------------------------------------------------------------------
UPDATE: Out of Stand-In

Please be advised that we are no longer doing stand-in processing with SGS, our US processor for iBill Complete. All US credit card transactions are processing normally and will start to show in the CMI within a few hours.
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Old 09-18-2004, 04:23 PM   #12
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"iBill CMI not working AGAIN"

...the HELL you say!
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Old 09-18-2004, 05:00 PM   #13
Giorgio_Xo
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This was yesterday! The ecommerce spammer bumped it up. CMI is now reporting fine (I think).
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