How do you rate affiliate support during Internext? - GoFuckYourself.com

stevecore · 08-15-2004, 04:23 PM

As a major affiliate company, it's in everyone's best interest to bring their sales staff or whomever else to the show. But I would think that for those of us who don't go, a simple letting to webmasters saying who is around answer questions or whatnot would be something very valuable. I can get in touch with a few people at the show but the support is so sporadic it makes me want to pull hair.

how's your experience?

Chris · 08-15-2004, 04:29 PM

we have cell phones that we can route our 800 numbers too aswell as email that could be checked thru out the show

belive it or not .. " support " jobs are pretty easy... maybe .. MAYBE 2 questions a day ... on a busy day lol

stevecore · 08-15-2004, 04:33 PM

Quote:

Originally posted by JupZChris
we have cell phones that we can route our 800 numbers too aswell as email that could be checked thru out the show

belive it or not .. " support " jobs are pretty easy... maybe .. MAYBE 2 questions a day ... on a busy day lol

i don't expect that someone who's been out by the bar drinking all day or night to be picking up their phone.

i don't beleive you...i've worked support jobs before in this industry. major affiliate companies have way more than 2 questions per day.

Chris · 08-15-2004, 04:34 PM

Quote:

Originally posted by stevecore
i don't expect that someone who's been out by the bar drinking all day or night to be picking up their phone.

i don't beleive you...i've worked support jobs before in this industry. major affiliate companies have way more than 2 questions per day.

I was just saying what I would do personaly .. as I dont even drink so that would not be a problem....

The program i run has a pretty decent amount of active affilates ..... questions are very far and few inbetween

V_RocKs · 08-15-2004, 04:36 PM

Quote:

Originally posted by stevecore
i don't expect that someone who's been out by the bar drinking all day or night to be picking up their phone.

i don't beleive you...i've worked support jobs before in this industry. major affiliate companies have way more than 2 questions per day.

Right but usually a quick check of the FAQ will fix that problem and he didn't refer to the 90% of lame ass questions by nobodies who will never make any money. He was talking about when Slick or Sleazy calls..

stevecore · 08-15-2004, 04:39 PM

Quote:

Originally posted by V_RocKs
Right but usually a quick check of the FAQ will fix that problem and he didn't refer to the 90% of lame ass questions by nobodies who will never make any money. He was talking about when Slick or Sleazy calls..

nobodies such as yourself?

CashGordon · 08-15-2004, 05:48 PM

I'm at my hotel room now answering support tickets, emails and IMs, usually do it 2 times in a day

V_RocKs · 08-15-2004, 06:55 PM

If the affiliate needs to support that many problems in a weekend that they can't go to internext, it should be shut down because it sucks...

You know that error.log file? Well, when you open it, it tells you what errors are happening on the system. You fix those errors and guess what. Sytem's flawless... Now do that to your sponsorship program.

08-15-2004, 04:23 PM	#1
stevecore Confirmed User Join Date: May 2003 Posts: 6,130	How do you rate affiliate support during Internext? As a major affiliate company, it's in everyone's best interest to bring their sales staff or whomever else to the show. But I would think that for those of us who don't go, a simple letting to webmasters saying who is around answer questions or whatnot would be something very valuable. I can get in touch with a few people at the show but the support is so sporadic it makes me want to pull hair. how's your experience?

08-15-2004, 04:29 PM	#2
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	we have cell phones that we can route our 800 numbers too aswell as email that could be checked thru out the show belive it or not .. " support " jobs are pretty easy... maybe .. MAYBE 2 questions a day ... on a busy day lol __________________ [email protected]

08-15-2004, 05:48 PM	#7
CashGordon at your service Industry Role: Join Date: Apr 2003 Location: Vancouver Posts: 1,201	I'm at my hotel room now answering support tickets, emails and IMs, usually do it 2 times in a day __________________ SEXTRONIX \| DATETRONIX \| HENTAIBIZ \| PIMPBOSS \| GAYTRONIX icq#306500802 cashgordon\|\|at\|\|sextronix.com

08-15-2004, 06:55 PM	#8
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,409	If the affiliate needs to support that many problems in a weekend that they can't go to internext, it should be shut down because it sucks... You know that error.log file? Well, when you open it, it tells you what errors are happening on the system. You fix those errors and guess what. Sytem's flawless... Now do that to your sponsorship program.