How much years it take to get a adress changed in your system btw?

I sent a fax about this 1 month ago.

Never got news .. and your rep on ICQ is clueless like usual.

Thanks

Thanks god by far i don't have any problems with their service

Who did you talk to on icq? Getting an address change isn't that hard, if you provide the information needed.

Pending. 5 days.

Interesting.

cool storybook length bashing :thumbsup

Define: followup

The process in which a Help Desk or Support Center employee verifies that the customer's problem or situation has been solved to the customer's satisfaction. forecasting staff See staff modeling

Interesting..

Maybe Epassporte needs to put a friendlier message there when an account is frozen. If memory serves right, when I had mine frozen there was a message that made me think the money is gone for good. While I just had to fax in a few papers. People are extremely touchy with their virtual bank accounts. It's even worse than a sponsor freezing your account. The virtual Epassporte/Paypal money you already earned and bascially had in your hands, and when I see these account frozen messages my heart almost stands still. I had both my Epassporte and Paypal frozen at one point and both are up and running again.

Guess everyone needs to go through this ONCE with every virtual money account. The good part is it is highly unlikely to get the account blocked a SECOND time.

Personally I never had a problem with epassporte in the past. I used it and moved some decent amounts in a small period of time without having any issue. Truth is that you have to fax various papers, but it cannot be done otherwise.

Constructive criticism is good, I'll get with Rand and review the language in the announcements and if it warrants it in some cases, there's a good possibility of working on it so it's not scary; you're right, it's your money and if you haven't done anything wrong, I'd never want you to think it was gone.

For the deliberate fraudsters, I like them to know they are busted :)

yes they are little in mess.

they charged me twice for one credit card....

first time i buy epassport cc from my sponsor and they charged me $42...

second time i bought from my acc and they also charged me $42.....

i want it to know what the problem is and they told me that i haven't ordered cc plastic one so now i'm short for about $40... it's not big money but it's mine hard worked...

50 hate/scammers lists

Interesting, my definition of followup would have included Brizzad sending in the documentation and being reinstated.

We're not going to send people to his house to gather up stuff and bring it to the office.

Im still waiting everybody is so clueless at epassporte.
I gave up after 2 weeks
I am not a fraudster so whats the deal?
somebody at epassporte want to contact me with straight answers for a change and get my account unsuspended would be real nice
icq-147469079

Perhaps you should stop taking it. ! :1orglaugh

Perhaps you should discuss the feasability of a telephone call to your CUSTOMERS. ( like every other bank in america )

Perhaps you should respond to emails.

Perhaps you should notify people * ON YOUR WEBSITE * that e-mails wont be read , but will be responded to with an automated response system.

Perhaps your support staff could do what they are paid for * re: $35 fee per card

Perhaps you could get your employees to work on the weekends as your CUSTOMERS are also working on the weekends. ( and making you money on the weekends ) ( this means employees from every department , not just telephone support who can't do anything )

Perhaps you should treat your customers as customers, not as potential victims.

Perhaps you could get an employee who speaks HUMAN to resolve issues voiced on message boards.

Perhaps an apology to the legitimate webmasters you have screwed over.

Perhaps even a lip service announcement to your CUSTOMERS to explain why they should trust you.

I do understand it's hard not to be defensive when dealing with threads like this , but remember you customers are watching you , and your making an ass of yourself. Try dealing with cases on a 1- on 1 basis .

It should be very simple, like this.

Dear feels-screwed,

We apologize for the ****** problem.

Drop us your account name and we will look into the problem for you..


update a few minutes later....

Dear feels-screwed , heres the problem , heres the solution..

the end..

Bing bang boom problem solved and reported. Simple right..

I would suggest you email [email protected] and cc me on it. kimmy@epassporte.

We do not handle support issues through icq specifically because icq does not guarantee a paper trail of the conversations and events.

:)

Perhaps you should kiss my ass Smokey.

;)

so - no reply?

as i expect.

Is that an invitation ?? You kinky thing :thumbsup :Graucho

Ok , but i want a 50/50 split on all video/photo content

good questions asked here, isn't there nobody to answer?

You know i was going to get a epassporte..but fuck this..whats the point if they are the fucking same as GAYpal!!!!!!

I doubt epassporte runs on greed. The shitty cs sucks though:2 cents:

You can take it that way ;-}}}}

And for anyone that thinks that tolik's account information will be discussed in public by our folks, don't hold your breath. We don't discuss client info, if the search was working I think you'd see that rather rapidly.

...I'm glad I haven't signed up and started using this service yet.

atleast you have something good sides.

except this:

Dear Cardholder,

For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.


yea - i force myself to break my principes and mail to cs.

Kimmykim - maybe i so stupid - but explain - why i should pay MY money per overseas call for get MY money?

did you have any idea how much it be cost to me?

and also - maybe i blind - but i dont see in mail reason - why my account been blocked. i mean internal mail.

I have seen your picture mm i think i will be hitting you up in cuaraco :) jk

I'm gonna go try to sign up at epassporte again:)

Actualy it does if you log the conversation.

And with the right add ons you can log a whole lot more :1orglaugh

The search is working where have you been :1orglaugh

When online companies are small they beg for your money and when they get big they'll randomly screw over people, pre written e-mail customer "support" and they don't give a shit, that's how it is.Every big online company thinks you'd need them anyway, so you have to swallow or fuck off / there are enough other customers.

Good examples for this statement are epassporte, neteller, paypal, ebay, cj etc. etc.

The only good big online company I use is amazon.They never fucked anything up and everything is always running straight.If there is a problem there is always a good logic reason and not some random bullshit you have to figure out yourself.