CC Processing and Refunds Question - GoFuckYourself.com

ravo · 07-17-2004, 06:26 AM

Here's a question to all Credit Card Processors:

My customer buys a service from me for $100 for which I pay a 10% fee ($10) to my CC processor. The customer is not happy with the service, so I refund the $100 to him. No problem.

Does the Credit Card processor keep the 10% fee ($10), or is that reversed as well? My assumption is that the fee is reversed.

corvette · 07-17-2004, 08:13 AM

I can only speak for CCBill, and the formula that is used to determine fees is Gross-Refunds = the amount that the fee is based on

...so you are correct

lacorporacione · 07-18-2004, 05:39 PM

Yeah thats correct pritty much accross the board for all processors.

ravo · 07-19-2004, 08:25 AM

Thanks for the replies. Anyone else care to comment?

viocard · 07-19-2004, 10:05 AM

Yes, you are correct. What you can do is use a Credit Card processor that will have lower fees, not the 10%, as you say.
But still, you are right about the refund.

Kimmykim · 07-19-2004, 10:21 AM

Check your contract, it may depend. Most all of the legitimate IPSPs charge you on net sales, but if you are using a merchant account then you are charged for authorisation attempts usually whether or not they go through, then you'd pay your discount rate only on good transactions.

07-17-2004, 06:26 AM	#1
ravo Confirmed User Industry Role: Join Date: Jun 2001 Location: Skype: ravo.fpctraffic Posts: 5,444	CC Processing and Refunds Question Here's a question to all Credit Card Processors: My customer buys a service from me for $100 for which I pay a 10% fee ($10) to my CC processor. The customer is not happy with the service, so I refund the $100 to him. No problem. Does the Credit Card processor keep the 10% fee ($10), or is that reversed as well? My assumption is that the fee is reversed. __________________ AdultAdBroker - Buy and Sell Your Flat Rate Banners, Links, Tabs, Pops, Email Clicks and Members' Area Traffic - updated Sept 2025

07-17-2004, 08:13 AM	#2
corvette Confirmed User Join Date: Oct 2001 Location: scottsdale Posts: 7,880	I can only speak for CCBill, and the formula that is used to determine fees is Gross-Refunds = the amount that the fee is based on ...so you are correct __________________ If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

07-18-2004, 05:39 PM	#3
lacorporacione Confirmed User Join Date: May 2004 Location: Australia Posts: 252	Yeah thats correct pritty much accross the board for all processors. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, you may use a 624x80 instead of a 120x60. Let me repeat... A 120 x 60 button and no more that 3 lines of DEFAULT SIZE AND COLOR text.

07-19-2004, 08:25 AM	#4
ravo Confirmed User Industry Role: Join Date: Jun 2001 Location: Skype: ravo.fpctraffic Posts: 5,444	Thanks for the replies. Anyone else care to comment? __________________ AdultAdBroker - Buy and Sell Your Flat Rate Banners, Links, Tabs, Pops, Email Clicks and Members' Area Traffic - updated Sept 2025

07-19-2004, 10:05 AM	#5
viocard Registered User Join Date: Oct 2003 Posts: 43	Yes, you are correct. What you can do is use a Credit Card processor that will have lower fees, not the 10%, as you say. But still, you are right about the refund. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

07-19-2004, 10:21 AM	#6
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	Check your contract, it may depend. Most all of the legitimate IPSPs charge you on net sales, but if you are using a merchant account then you are charged for authorisation attempts usually whether or not they go through, then you'd pay your discount rate only on good transactions.