if you're in customer service you should deal with all customers the same way no matter how they act. sometimes people are pissed because they've been jerked around previously.

Paypal is a huge competitor for non-adult ...

And their service just sucks .

They really dont know how to handle customers / business

Epassporte is fucking shit!!!
I had also vary bad experiences!!!

check your title dude

Do it... alot of people love epassporte and I'm one of them. Moved tens of thousands throught my account and very happy.

Hi Rick! So we meet twice now :)

The first time I tried to help you out but you were too much of a gunsel to follow basic instructions that everyone else followed, and mailed me back 2 days later and said the link didn't work. Heh :)

The second time you show me that you're a fucking dick and either didn't read, can't read or just felt the need to type something stupid.

This is GF motherfucking Y. Go start a board on CJ if you want fuzzy and pink lollipops or else "GFY" and "ShutTheFuckUp" .


AST

:1orglaugh :1orglaugh

All I am going to say is this...

Nothing worthwhile is ever easy. I'm not excusing any errors they might have made on anybody's accounts, but I think that we could all probably agree that to start from scratch and endeavor to create such a massive solution is no small undertaking.

In the grand scheme of things, if and when they get beyond what sounds like all of these growing pains then there's a great product we're all going to be able to use and enjoy. Epoch's commitment to adult is huge and wouldn't it be awesome if they were able to overcome all of the challenges and become an accepted alternative to PayPal?

Seems to me that the operators have always displayed intelligence and humility and I would bet they'll read this thread, meet about it and work even harder to overcome these issues.

As consumers we all have the choice to use their product or not to use it. Perhaps those of you who are dissatisfied should just give it a rest for a while... and try back later?

...I just wish them luck. I know what they're trying to do isn't easy and also that exponential growth is probably the single biggest challenge to overcome in business. If they succeed, the payoff will be huge for them and the dividends for our industry will be substantial too :)

Cheers,

Brad

Plus they screw us with the exchange rate from US to Canadian dollars. Take 5% off the bank exchange rate. I'm not too happy either.

theoratically you should yeah, but I always went for first contact resolution, and I was not responsible for wath my collegues told people. I knew I did the best I could and told that to custumors that started the conversation with pissing at me while it was the first time I talked to them. I always told them that if they were nice to me I would go the extra mile and if they continued being rude they will have to accept the answers my collegues gave them.
Mostly they understood and if they continued... well bad luck for them.

I worked for a mobile phone operator and most angry cust. that called were the ones that were temp. disconnected because of non-payment. General rule was that they could fax the proof of payment (piece of paper they get at the bank when they paid it cash at the bank) to get reactivated. Well people that were rude would get a nice big fat "don't reactivate untill payment showed up in system" on the top of their account screen and could wait for an extra 4-5 days to get their line reactivated.

People at a helpdesk are no dogs! (most of them are doing their job as good as possible, so don't blaim them for the few that don't)

Bro, I wasn't trying to start a war with you. I have a lot of respect for the guys at Epassporte. What they are trying to do is very complex and it will take some time for all the bugs to get worked out.

Epassporte has been nothing but a good experience for me.

Ironically this happened to me today for the first time. Overall though, I give them a big thumbs up. The exchange rates may be poor but the convenience outweighs that IMO.

Peace. :thumbsup

I haven't drank my 32 ounces of Mexican Black Bean.

Just I want my money when I want my money is all, and the squeaky wheel gets the oil. That was an easy lesson for me to learn.

Now they tell me not 24 hours, but 48 hours. I have a very legitimate bitch. If I handled my clients like they handle theirs, well, I wouldn't have to worry about clients for long.

A squeaky wheel gets the oil and you catch more flies with honey. Never forget that every cliche has an opposite much like never judge a book by its cover and packaging is everything.

Rick, some people have problems simply creating an account.

IN my opinion if ths site isnt ready it shouldnt have been laucnhed.

I myself started an account, but have never used it because of all of this.

We understand the project, but boasting in every paypal thread while launching this and the way it came about doesnt do very good considering the amount of serious complaints regarding money issues.

Things people are complaining about are not the most complex parts of their system. Maybe they need better programmers.

after reading this thread I'm glad I signed up for an account with them earlier today :(

Fixed with a 30 second phone call to the right person.

I swear the real techs there DO know what they're doing, it's the phone support people who haven't a clue.

Every time I have dealt with someone in Corp, issues are instantly resolved. Just catching them is tough sometimes.