Lost CCBill passwords

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  • TheSaint
    Confirmed User
    • Jun 2003
    • 991

    #1

    Lost CCBill passwords

    This one is driving me nuts. Every day a horde of people email that they lost a ccbill password.

    As near as I can tell, there is no ccbill link I can send them to, that would ask for some secret info (subscription number, credit card, whatever) and give them their username/password.

    The CCBill link I see talks about helping customers find an account so they can cancel it. It don't want to send anybody to that link to look up a password obviously.

    Does such a link exist with CCBill? Otherwise, I'm writing a back end system to store them and a lookup script, but this is such a common and stupid issue I'm sure ccbill must have it somewhere?
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  • Johny Traffic
    Confirmed User
    • Apr 2003
    • 5461

    #2
    have you asked ccbill, I think phoning not email is allways best


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    • BV
      wtf
      • Sep 2001
      • 10914

      #3
      http://www.ccbill.com/customer-service.html

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      • TheSaint
        Confirmed User
        • Jun 2003
        • 991

        #4
        Nah, thats the one that offers customers to "lookup and cancel". I'd rather do them manually then send people there.
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        • BV
          wtf
          • Sep 2001
          • 10914

          #5
          https://support.ccbill.com/

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          • TheSaint
            Confirmed User
            • Jun 2003
            • 991

            #6
            Originally posted by BV
            https://support.ccbill.com/
            Same problem. Once you find your membership, the first choice is to cancel. I'd really rather not dangle that button in front of members; I just want a password lookup function.
            I have no signature

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