Lots of failed rebills today w/ iBill and ccBill, anyone..? - GoFuckYourself.com

chupacabra · 04-09-2004, 01:32 PM

anyone else notice this today? we've seen lots of rebills come up as "failed" for today w/ both iBill and ccBill... not cancelled or anything, just failed... *way* more than usual, anyone else seeing the same thing? is this easter evil rearing its ugly floppy-eared head already..?

Shoplifter · 04-09-2004, 01:45 PM

Where do you see this in the Ibill CMI? I have felt that rebills in general have been a bit lower recently but I can't find any displayed as failed.

chupacabra · 04-09-2004, 02:11 PM

i don't think the CMI displays this data, we track our customers seperately of the CMI and saw that uncancelled customers should be getting rebilled, but were not... i talked to my rep over at ibill and he told me that the transactions were "failed"... not too unusual i guess, but when held up next to the 14 emails today from ccBill informing "Rebill failed notice", i don't know... getting lots of actual failing transactions from two different processors seems odd to me..

Shoplifter · 04-09-2004, 02:36 PM

They are retrying the failed transactions I presume/hope?

PrivateIvy · 04-09-2004, 02:38 PM

no problems with ccbill on any of my sites today....IBILL sucks though, I'd never use them on a paysite and I never promote sites that use them

Ivy

chupacabra · 04-09-2004, 03:02 PM

Quote:

Originally posted by Shoplifter
They are retrying the failed transactions I presume/hope?

no, i think that once the customer reaches 'failed' status it has already been retried, and goes inactive..

Kimmykim · 04-09-2004, 03:06 PM

If it's a soft decline, ie not enough credit on the account, then they should be tried again, if I'm not mistaken. No clue how IBill does theres but CCBill attempts more than once on those deals --

04-09-2004, 01:32 PM	#1
chupacabra Confirmed User Join Date: Sep 2002 Posts: 3,626	Lots of failed rebills today w/ iBill and ccBill, anyone..? anyone else notice this today? we've seen lots of rebills come up as "failed" for today w/ both iBill and ccBill... not cancelled or anything, just failed... way more than usual, anyone else seeing the same thing? is this easter evil rearing its ugly floppy-eared head already..?

04-09-2004, 01:45 PM	#2
Shoplifter Richest man in Babylon Industry Role: Join Date: Jan 2002 Location: Posts: 10,002 Posts: 5,726	Where do you see this in the Ibill CMI? I have felt that rebills in general have been a bit lower recently but I can't find any displayed as failed.

04-09-2004, 02:11 PM	#3
chupacabra Confirmed User Join Date: Sep 2002 Posts: 3,626	i don't think the CMI displays this data, we track our customers seperately of the CMI and saw that uncancelled customers should be getting rebilled, but were not... i talked to my rep over at ibill and he told me that the transactions were "failed"... not too unusual i guess, but when held up next to the 14 emails today from ccBill informing "Rebill failed notice", i don't know... getting lots of actual failing transactions from two different processors seems odd to me..

04-09-2004, 02:36 PM	#4
Shoplifter Richest man in Babylon Industry Role: Join Date: Jan 2002 Location: Posts: 10,002 Posts: 5,726	They are retrying the failed transactions I presume/hope?

04-09-2004, 02:38 PM	#5
PrivateIvy Confirmed User Industry Role: Join Date: Oct 2003 Location: North Carolina Posts: 4,257	no problems with ccbill on any of my sites today....IBILL sucks though, I'd never use them on a paysite and I never promote sites that use them Ivy

04-09-2004, 03:06 PM	#7
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	If it's a soft decline, ie not enough credit on the account, then they should be tried again, if I'm not mistaken. No clue how IBill does theres but CCBill attempts more than once on those deals --