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-   -   Not telling surfers how to cancel free trials.... (https://gfy.com/showthread.php?t=264089)

TheDoc 04-04-2004 03:28 AM

I could have a non trial site and if one of my affiliates tells the surfer he can cancel then I will cancel his account. You are to advertise my site, using either my marketing material are material that promotes my site in a positive manner.

Not the process of how to join, what to do once you join, how to cancel, support, or anything other than market the site. I control ALL of this just in case the affiliate fucks up and makes false statements.

TheDoc 04-04-2004 03:29 AM

Quote:

Originally posted by stocktrader23


The only 'real' marketing idea used by those sites is to get the guys credit card out and bill it for all it's worth. You know it and I know it. Only difference, you don't want to admit it.

Program owner by chance?

Yes I'm a program owner. My program does not use $1 or free trials and I don't have xsales at all.

AlienQ - BANNED FOR LIFE 04-04-2004 03:32 AM

I've heard...
A 3 Day free trial for example can not unsubscribe and get away Free since it wont be recorded for up to 5 days by the processor or somthing like that.
That might still be going on to this day I do not know I not really looked for it lately.

Paul Markham 04-04-2004 04:05 AM

For those who think a trial membership that does not show very clearly and plainly that the credit card will be billed for the full ammount, is an acceptable and ethical way of doing business can please note my new offer.

100 trial sets for $5

In the small print of the license will be the following;

Should you not return the sets withing 24 hours of ordering you will be billed the full amount.

See how many of these guys read the terms and conditions. :winkwink:

Or is it only surfers who are fair game for this?

notjoe 04-04-2004 05:59 AM

Quote:

Originally posted by Nathan
What is so hard to understand here?

The problem is not really that anyone wants to _DECEIVE_ the surfer... but if a _WEBMASTER_ tells surfers SPECIFICALLY that they should just signup for the free trial, they can cancel it again anyway and won't be charged, then the _WEBMASTER_ is _DECEIVING_ the _PROGRAM_. Don't you guys see that?

Its like sending people into a store and getting a referral fee for sales and telling the people they should just go and buy something and give it back the next day and get their money back. Of course people might KNOW they can do that, but you are deceiving by moving your number of sales UP.

This kind of practice is illegal in any kind of market and is in most market's TOS. Go to any non-adult advertiser.

Read the original post... The person who got termed wasnt saying "Signup and cancel", he was explaining how to cancel the membership. it's a fine line

notjoe 04-04-2004 06:06 AM

Quote:

Originally posted by stocktrader23


I have no idea why an affiliate would give customers the same information available on the site they would be signing up for.

Can you tell my why a program owner wouldn't want surfers to know how to cancel if they chose to?

Not the affiliates fault program owners have $1 trial sites so they can rebill $40 a month starting the same day and sneak in a couple of cross sales while they are at it.

Speaking of which, from the TOS as posted my psyko

---------------

If you purchase a trial subscription, and decide to terminate your trial subscription, you must do so AT LEAST one (1) day prior to the end of the Trial Period and you will not be charged any further. If you do not cancel at least one (1) day prior to the end of the Trial Period, you are agreeing to continue as a regular subscriber upon the terms and conditions for regular subscriptions set forth herein, and you authorize the Company to charge your credit card (or other approved facility) at the then-current monthly rate on a monthly basis until you request termination of your subscription according to the terms hereof.

---------------

So, a surfer has to cancel their trial 1 day before it's over. Best part, the trial is for 1 day! So if the surfer clicks submit at 1:30 and clicks cancel at 1:31 he's not cancelling 1 full day ahead of time.

Blame the affiliate!

:1orglaugh

Epoch should term EC the same way EC termed the webmaster. Misleading the surfer into a free trial which is never free and auto-rebills before you can even cancel seems a little more shady than explaining how things work to a surfer

jimmyf 04-04-2004 06:27 AM

Quote:

Originally posted by Nathan


You do not understand it, do you? It has nothing to do with telling the truth or not.

You are deceiving the program, whats so hard to understand? If you put ads on your website for big ad networks and put a line below them saying "If you buy this, just do this and that and you'll get your money back" then you immediately get canceled as a member of that ad network.

Why don't you just tell your surfers they should just chargeback their monthly membership, nothing will happen anyway?! Thats the truth too, should we all start doing that to get more sales?!

Nathan some people are just not going 2 get it. I bet if they ran the program they would FAST.

maxjohan 04-04-2004 11:59 AM

Quote:

Originally posted by Steve


bingo!

dont go telling them how to fuck over your sponsor

c'mon, you can't see that? You can't see how telling your surfers to cancel before the trial is over is bad for the guy sending you a check?

I agree, it's like asking for a refund before the sale.

:2 cents:

psyko514 04-04-2004 12:01 PM

Quote:

Originally posted by notjoe


Epoch should term EC the same way EC termed the webmaster. Misleading the surfer into a free trial which is never free and auto-rebills before you can even cancel seems a little more shady than explaining how things work to a surfer

It doesn't auto-rebill unless it's not cancelled before the end of the trial. I don't know why they put that 'one full day' clause in there, but it ain't true.

If the trial isn't over, you can cancel and prevent rebilling.

By the way, the TOS I posted is not Epic Cash's TOS. It's Epoch's TOS. It's the same TOS provided on every single site processed by them.

Stock: "Get a grip dude, he gives the info to help his sales pitch same as all the Satisfaction Guaranteed shit you see on TV."

Very true. That's a very good analogy. If you ever go to an electronics store like Future Shop here in Canada, you can benefit from buying open boxes at a nice discount. Most of these open boxes are from people who go into the store, buy something like a video camera for their vacation, and then return it when they're done for a 100% refund.

maxjohan 04-04-2004 12:05 PM

Quote:

Originally posted by Plan9
To add one more thing...Stocktrader...have you ever had anyone in retail specifically suggest to you to return the item you were purchasing after you had finished using it? No, no, I didn't think so -- and I think that sales person would be fired pretty quickly. How is this any different?
:1orglaugh

KMR Stitch 04-04-2004 12:25 PM

50 cancels

bopha 04-04-2004 12:40 PM

In the real world of sales (which BTW is what we are doing here)
this is called 'chicken closing'. You have a lot of problems if you are doing that. Basically, you didn't do your job.

9 times out of 10 chicken closing gets you balks and refunds or in this case the immediate cancle. Why should you get paid for not doing your job?

I don't think program owners should keep bad closers around.
It does cost them money. It's up to the sponsor program to cover the cancelation procedure and provide the quality program to help ensure the trials rebill.

It's the sales persons job to get qualified leads, and sell it.

Why not give the surfer solid sales techniques instead of
wussy half ass marketing. Someone mentioned putting this guy on Rev share. I'll bet he'd come up with something better than his current marketing.

Any company that employed a chicken closer would fire him in a heartbeat.

Big Monkie 04-04-2004 04:49 PM

Quote:

Originally posted by Steve
Why would an affiliate have a site that says "hey, if you do decide to cancel, here's how."
Give me a good reason for that.

Ok. A lot of surfers these days, probably a majority, dont trust these kind of deals. And for good reason. In the past there have been more than a few programs that have screwed people. A lot of surfers are afraid to give out their credit card info even for a trial, because for all they know the cancel process will be so difficult somehow as to be impossible. Now you and i know that this doesnt go on much anymore, but surfers arent familiar with visa/chargeback type of porn issues lately.
I have had sites before where i told the surfer it was easy to cancel if they wanted, so as to allay this type of fear. But i also told them that they probably wouldnt want to because the site was so good blah blah blah. I wasnt telling them how, but that it wasnt a hassle to do so if they chose.
Should i have not been paid for that?

AlienQ - BANNED FOR LIFE 04-04-2004 04:52 PM

Alot of customers have been "Conditioned" to charge back.

detoxed 04-04-2004 05:02 PM

Quote:

Originally posted by Plan9
To add one more thing...Stocktrader...have you ever had anyone in retail specifically suggest to you to return the item you were purchasing after you had finished using it? No, no, I didn't think so -- and I think that sales person would be fired pretty quickly. How is this any different?
I've had many people at clothing stores say hey if you dont like this next week just bring it back, our return policy is on the receipt. The point here is not affiliates TELLING PEOPLE TO CANCEL. Its TELLING THEM HOW TO CANCEL IF THEY ARENT SATISFIED.

beemk 04-04-2004 05:06 PM

you have a very good point stock, but put yourself in the sponsors shoes. at the end of the day they are just trying to scam extra $ from the sponsor. did you notice that you dont see this for anyone promoting revshare sites? i think in order for a site to not pay a webmaster for doing this they should have it written in their tos for the affiliate program.

beemk 04-04-2004 05:07 PM

Quote:

Originally posted by detoxed


I've had many people at clothing stores say hey if you dont like this next week just bring it back, our return policy is on the receipt. The point here is not affiliates TELLING PEOPLE TO CANCEL. Its TELLING THEM HOW TO CANCEL IF THEY ARENT SATISFIED.

yeah but they dont exactly interpret it as what you're saying.

cherrylula 04-04-2004 05:21 PM

Quote:

Originally posted by stocktrader23
Get a grip dude, he gives the info to help his sales pitch same as all the Satisfaction Guaranteed shit you see on TV.
Yeah once years ago I ordered some crap on the tv, and waited like a couple days too many to send it back like a dumbass and got stuck with a bill for some crap I didn't need. Because I missed the cancel deadline.

But it was the freebie trial that got me.

I now wonder if I could have done the chargeback thing :1orglaugh

crockett 04-04-2004 05:42 PM

Quote:

Originally posted by stocktrader23
The other thread about cancelling a webmasters account for letting surfers know how to cancel the free trial has lots of mixed views.

My question is, why do program owners have a problem with letting their customers know up front how the free trial works? I could see a class action suit down the road from surfers who WEREN'T informed exactly how a free trial works ahead of time.

Can you imagine what the courts would have to say about program owners openly admitting in their TOS they don't want customers to know how to cancel? :1orglaugh


the guy with that page wasn't just explaining how to cancel.. he was telling them to sign up to several sites and then cancel so they could enjoy the free porn... Very big diffrence.. re-read it.

wyldblyss 04-05-2004 03:21 PM

I have come across many sites that say:

Why pay for porn when you can get all you want for free. Simply sign up to these companies and as soon as you sign up for the free trial, cancel the subscription. That way you never pay a cent for it. You will have several days of unlimited access to get all the porn you want. When you free trial is over, simply come back here to sign up again to that site or many of the other sites we have to offer. You can get unlimited amounts of porn forever and never pay a cent.

Their game plan? Fuck the sponsor, get the surfer to sign up and then cancel and then go back to sign up again, and again and again.

The only thing they think about is making as much as possible, never once considering that in doing so, down the line they are fucking the entire industry.

This isn't about letting people know they can cancel, this is about teaching them to get everything for free. Sponsors could not survive for long if a large number of webmasters did that.

Doctor Dre 04-05-2004 04:20 PM

I would put in my TOS : Do not use that a sale TOOL . If you do promo over fucking the sponsor over on a 40 $ sale, it really sucks

broke 04-05-2004 05:33 PM

Quote:

Originally posted by crockett



the guy with that page wasn't just explaining how to cancel.. he was telling them to sign up to several sites and then cancel so they could enjoy the free porn... Very big diffrence.. re-read it.

You should reread it and tell me where he tells people to cancel.

BuckLover 04-05-2004 05:34 PM

I have one word for that! SCAM!

Living For Today 04-05-2004 05:40 PM

if u are getting paid by the sponsor and they rely on rebills to make the money you definitely shoudlnt be letting the surfer know how to cancel.

Webasic 04-05-2004 05:41 PM

Quote:

Originally posted by psyko514
when a surfer signs up for a site, they agree to certain terms and conditions and a link is provided to those terms and conditions.

those terms and conditions almost always clearly state exactly how the free trial works.

if they choose not to read it, that's their perogative.

I agree.

maxjohan 04-05-2004 05:52 PM

Quote:

Originally posted by Living For Today
if u are getting paid by the sponsor and they rely on rebills to make the money you definitely shoudlnt be letting the surfer know how to cancel.
I agree. Also check your sponsors members area, may be a good idea before you start to promote something?

:glugglug

William-Xfactor 04-05-2004 06:30 PM

Why even have trials!
If the site is any good people will join for a full month.
While your at it clean up your sites, put the cancellation links in easy view for customers to cancel when the login.
Build your sites and back them in to build recurring memberships based on customer satisfaction instead of relying on people to forget to cancel!
That?s what we do and would not have it any other way.

PS It?s not up to the affiliate to advise the surfer how to cancel that?s the programs job!
To bad there are so many scammers in this biz.

William-Xfactor 04-05-2004 06:47 PM

Oh did I mention we only had one charge back this year :)
Goes hand in hand with honesty and customer satisfaction
:2 cents:


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