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-   -   Not telling surfers how to cancel free trials.... (https://gfy.com/showthread.php?t=264089)

KMR Stitch 04-04-2004 12:25 PM

50 cancels

bopha 04-04-2004 12:40 PM

In the real world of sales (which BTW is what we are doing here)
this is called 'chicken closing'. You have a lot of problems if you are doing that. Basically, you didn't do your job.

9 times out of 10 chicken closing gets you balks and refunds or in this case the immediate cancle. Why should you get paid for not doing your job?

I don't think program owners should keep bad closers around.
It does cost them money. It's up to the sponsor program to cover the cancelation procedure and provide the quality program to help ensure the trials rebill.

It's the sales persons job to get qualified leads, and sell it.

Why not give the surfer solid sales techniques instead of
wussy half ass marketing. Someone mentioned putting this guy on Rev share. I'll bet he'd come up with something better than his current marketing.

Any company that employed a chicken closer would fire him in a heartbeat.

Big Monkie 04-04-2004 04:49 PM

Quote:

Originally posted by Steve
Why would an affiliate have a site that says "hey, if you do decide to cancel, here's how."
Give me a good reason for that.

Ok. A lot of surfers these days, probably a majority, dont trust these kind of deals. And for good reason. In the past there have been more than a few programs that have screwed people. A lot of surfers are afraid to give out their credit card info even for a trial, because for all they know the cancel process will be so difficult somehow as to be impossible. Now you and i know that this doesnt go on much anymore, but surfers arent familiar with visa/chargeback type of porn issues lately.
I have had sites before where i told the surfer it was easy to cancel if they wanted, so as to allay this type of fear. But i also told them that they probably wouldnt want to because the site was so good blah blah blah. I wasnt telling them how, but that it wasnt a hassle to do so if they chose.
Should i have not been paid for that?

AlienQ - BANNED FOR LIFE 04-04-2004 04:52 PM

Alot of customers have been "Conditioned" to charge back.

detoxed 04-04-2004 05:02 PM

Quote:

Originally posted by Plan9
To add one more thing...Stocktrader...have you ever had anyone in retail specifically suggest to you to return the item you were purchasing after you had finished using it? No, no, I didn't think so -- and I think that sales person would be fired pretty quickly. How is this any different?
I've had many people at clothing stores say hey if you dont like this next week just bring it back, our return policy is on the receipt. The point here is not affiliates TELLING PEOPLE TO CANCEL. Its TELLING THEM HOW TO CANCEL IF THEY ARENT SATISFIED.

beemk 04-04-2004 05:06 PM

you have a very good point stock, but put yourself in the sponsors shoes. at the end of the day they are just trying to scam extra $ from the sponsor. did you notice that you dont see this for anyone promoting revshare sites? i think in order for a site to not pay a webmaster for doing this they should have it written in their tos for the affiliate program.

beemk 04-04-2004 05:07 PM

Quote:

Originally posted by detoxed


I've had many people at clothing stores say hey if you dont like this next week just bring it back, our return policy is on the receipt. The point here is not affiliates TELLING PEOPLE TO CANCEL. Its TELLING THEM HOW TO CANCEL IF THEY ARENT SATISFIED.

yeah but they dont exactly interpret it as what you're saying.

cherrylula 04-04-2004 05:21 PM

Quote:

Originally posted by stocktrader23
Get a grip dude, he gives the info to help his sales pitch same as all the Satisfaction Guaranteed shit you see on TV.
Yeah once years ago I ordered some crap on the tv, and waited like a couple days too many to send it back like a dumbass and got stuck with a bill for some crap I didn't need. Because I missed the cancel deadline.

But it was the freebie trial that got me.

I now wonder if I could have done the chargeback thing :1orglaugh

crockett 04-04-2004 05:42 PM

Quote:

Originally posted by stocktrader23
The other thread about cancelling a webmasters account for letting surfers know how to cancel the free trial has lots of mixed views.

My question is, why do program owners have a problem with letting their customers know up front how the free trial works? I could see a class action suit down the road from surfers who WEREN'T informed exactly how a free trial works ahead of time.

Can you imagine what the courts would have to say about program owners openly admitting in their TOS they don't want customers to know how to cancel? :1orglaugh


the guy with that page wasn't just explaining how to cancel.. he was telling them to sign up to several sites and then cancel so they could enjoy the free porn... Very big diffrence.. re-read it.

wyldblyss 04-05-2004 03:21 PM

I have come across many sites that say:

Why pay for porn when you can get all you want for free. Simply sign up to these companies and as soon as you sign up for the free trial, cancel the subscription. That way you never pay a cent for it. You will have several days of unlimited access to get all the porn you want. When you free trial is over, simply come back here to sign up again to that site or many of the other sites we have to offer. You can get unlimited amounts of porn forever and never pay a cent.

Their game plan? Fuck the sponsor, get the surfer to sign up and then cancel and then go back to sign up again, and again and again.

The only thing they think about is making as much as possible, never once considering that in doing so, down the line they are fucking the entire industry.

This isn't about letting people know they can cancel, this is about teaching them to get everything for free. Sponsors could not survive for long if a large number of webmasters did that.

Doctor Dre 04-05-2004 04:20 PM

I would put in my TOS : Do not use that a sale TOOL . If you do promo over fucking the sponsor over on a 40 $ sale, it really sucks

broke 04-05-2004 05:33 PM

Quote:

Originally posted by crockett



the guy with that page wasn't just explaining how to cancel.. he was telling them to sign up to several sites and then cancel so they could enjoy the free porn... Very big diffrence.. re-read it.

You should reread it and tell me where he tells people to cancel.

BuckLover 04-05-2004 05:34 PM

I have one word for that! SCAM!

Living For Today 04-05-2004 05:40 PM

if u are getting paid by the sponsor and they rely on rebills to make the money you definitely shoudlnt be letting the surfer know how to cancel.

Webasic 04-05-2004 05:41 PM

Quote:

Originally posted by psyko514
when a surfer signs up for a site, they agree to certain terms and conditions and a link is provided to those terms and conditions.

those terms and conditions almost always clearly state exactly how the free trial works.

if they choose not to read it, that's their perogative.

I agree.

maxjohan 04-05-2004 05:52 PM

Quote:

Originally posted by Living For Today
if u are getting paid by the sponsor and they rely on rebills to make the money you definitely shoudlnt be letting the surfer know how to cancel.
I agree. Also check your sponsors members area, may be a good idea before you start to promote something?

:glugglug

William-Xfactor 04-05-2004 06:30 PM

Why even have trials!
If the site is any good people will join for a full month.
While your at it clean up your sites, put the cancellation links in easy view for customers to cancel when the login.
Build your sites and back them in to build recurring memberships based on customer satisfaction instead of relying on people to forget to cancel!
That?s what we do and would not have it any other way.

PS It?s not up to the affiliate to advise the surfer how to cancel that?s the programs job!
To bad there are so many scammers in this biz.

William-Xfactor 04-05-2004 06:47 PM

Oh did I mention we only had one charge back this year :)
Goes hand in hand with honesty and customer satisfaction
:2 cents:


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